Part 3 College/University Information
Most of the following information is available from University web links:
- General Information
- Information for New Students
- MyCampus
- Student Information Directory - Further information on all services and facilities available to you at the University can be found at: https://www.gla.ac.uk/myglasgow/students/
- Students’ Representative Council (SRC)
- University Regulations (previously known as the University Calendar)
- College Section (including Generic U/G Regulations)
- Fees and General Information
- Data Protection and Freedom of Information (Where students disclose personal information in connection with a request for additional support or adjustment in relation to their studies there should be a clear statement about how that information will be used/shared.)
- University and Public Holidays
- Student Representation and My Class Reps Website - Find out how you can provide the University with feedback on your experience as a student at Glasgow. Find out more.
- Social Networking Guidelines: Students, and the University, are increasingly using social media to interact personally and with learning. Engagement with social media can be a useful and supportive tool for learning but it can also lead to very public declarations or statements. Students are encouraged to use social media but to approach it sensibly and be conscious of security settings, the permanence of information online and the context of comments. The SRC have some food for thought here: www.glasgowstudent.net/advice/health-and-safety/social-networking/
- Complaints
- If you have a complaint please raise it with a member of staff in the area concerned. We aim to provide a response to the complaint within five working days. This is Stage 1.
If you are not satisfied with the response provided at Stage 1 you may take the complaint to Stage 2 of the procedure. Similarly, if your complaint is complex, you may choose to go straight to Stage 2. At this stage the University will undertake a detailed investigation of the complaint, aiming to provide a final response within 20 working days.
You can raise a Stage 2 complaint in the following ways:
by e-mail: complaints@glasgow.ac.uk; by phone: 0141 330 6441
by post: Complaints Resolution Office, The University of Glasgow, Glasgow, G12 8QQ
in person: Complaints Resolution Office, Gilbert Scott Building, The University of Glasgow.
Complaints do not have to be made in writing but you are encouraged to submit the completed Complaint Form (available at https://www.gla.ac.uk/connect/complaints/) whether it is at Stage 1 or Stage 2. This will help to clarify the nature of the complaint and the remedy that you are seeking.
Remember that the SRC Advice Centre is available to provide advice and assistance if you are considering making a complaint. (Tel: 0141 339 8541; e-mail: advice@src.gla.ac.uk).
- Study
- Absence
- Academic Appeals
- Advisers of studies
- Writing & study advice
- Assessment
- Guidance for Students on the Code of Assessment
- Examinations
- Information on Plagiarism
- Religious Observance: students with religious commitments should consult the University's Religion and Belief Guide for information about classes and assessments clashing with religious activity.
- Absence or Incomplete Assessment
- The Code of Assessment covers incomplete assessment and good cause. (See §16.45 - §16.53 of the Code.) ‘Good Cause’ means illness or other adverse personal circumstances affecting you and resulting in you either, missing an examination, failing to submit coursework on time, or clearly prejudicing your performance in the assessment. If it is accepted that your assessment was affected by good cause, the work in question will be set aside and you will (as far as is practicable) be given another opportunity to take the assessment with the affected attempt discounted. Please note that Boards of Examiners are not permitted to award marks on the basis of undemonstrated performance and therefore your grade(s) will not be increased because your performance was impaired by medical or other personal circumstances. You must notify the University no later than one week (i.e. within 7 days) after the date of the examination or the due date for submission of the assessment affected. An absence notification and supporting evidence must be completed on MyCampus.
- University Policy on Retention of Assessment and Teaching Material
- This also includes information for students on the availability of assessed information which academic departments must release to them on request.
- Campus cards
- Certifying letter
- Change of contact details
- Changing or leaving course
- Course catalogue
- College Progress Committee
- Fraser Building: Student Services Enquiry Team
- Graduation
- Language support
- Library
- Registration
- Session dates
- Student Learning Development
- Transcripts
- Useful forms
- University Bookshop
- Computing & IT
- IT helpdesk
- IT training
- Residential IT support
- Student webmail
- Virtual Learning Environments
- Accommodation, Health and Wellbeing
- Accessibility Campus Map
- Accommodation Services
- Barclay Medical Practice
- Childcare
- Council tax
- Counselling & Psychological Services
- Disability Service
- Residential IT support
- Safety, Health & Wellbeing
- Spirituality and religion
- Sport and recreation
- SRC advice centre
- SRC advice on prescription charges
- Student life
- TV License
- Student Finance & Money
- Other Useful Information
- International