IT support in halls of residence

IT support in halls of residence

Students living in our halls of residence will find Internet, IPTV and telephone services provided by Optify (Previously know as Keycom), the chosen IT service provider for halls of residence.

Complete information regarding all services and setup is available at site reception desks and at https://www.optifyyourworld.com/uog.

Telephone service

You will find a telephone handset in your room*. On the telephone handset or socket you will find a telephone number (0141 xxx xxxx). This is your room's telephone number. If you can't locate this number, contact your site office who will be able to advise you of it.

*Excludes residents at Murano Street Student Village

Internet service

To get connected, you will need to either have a working network interface card in your pc/laptop to connect to our wired service or connect to our dedicated site-wide Wi-Fi. If you choose to connect to the wired service, simply connect your computer to the network socket with an Ethernet cable and your computer should see the network and detect the Keysurf service. For wireless, connect to the "Keysurf" Wi-Fi network. Your device will detect the service automatically. Once connected, open up a web browser and you'll see the welcome screen. From here you can register for an account.

Upgrades to the baseline broadband speed are available for an additional cost.

IPTV service

KeySurf users get access to KeyView IPTV for high quality digital TV on your computer.