Spotlight service alerts

Spotlight service alerts

Zoom passcodes and waiting rooms

Last updated: Thu Sep 17 8:41

Starting September 27 2020, Zoom will require that all meetings have a Passcode or a Waiting Room enabled for all meetings.
As part of this change, Zoom are making the distinction of calling the codes that are unique to your meetings “Passcodes” and will no longer be referring to them as “Passwords.” Passcodes are meant to be shared with your invited meeting participants along with the meeting ID for access. These are included automatically in meeting requests.
Waiting rooms
The Waiting Room feature allows the host to control when a participant joins the meeting by placing participants in a Waiting Room prior to joining the session. It is recommended that you review your Waiting Room selections and options for ‘join before host’ (not pictured) and which participants to place in the Waiting Room.
If neither is enabled, Zoom will enable a Waiting Room for your meetings.
There are also a number of other features being implemented and you can visit the Zoom release notes webpage for details

Moodle: Performance Issues

Last updated: Thu Sep 24 16:23

After the configuration changes we made to Moodle on 24/09/2020 we are seeing an improvement in performance. We continue to closely monitor the situation.

Users are still requested to log in early for classes to minimise pressure at class start times.

Use of forums 
We are also seeing a lot of emails from forum posts taking a long time to be sent out. While we don’t believe this is causing the performance issue, we advise minimising the use of announcement forums at this time and to send time-sensitive or urgent emails to students outside of Moodle, for example by using the Class list service at
If you don’t need emailing from announcements forum posts, consider switching off emailing  from the forum page by clicking the 'settings' cog towards the top right and changing the 'subscription mode' to 'optional'.
We apologise for the inconvenience this may cause.

This information will be reviewed at or before 11:00 (BST) on 25/09/2020

UofG Helpdesk Upgrade 25/26 September 2020

Last updated: Mon Sep 21 12:49

The UofG Helpdesk system will be unavailable between 22.00 Friday 25th of September and 02.00 Saturday the 26th of September whilst the system is upgraded.