Service Update
We are back on campus!
The Fraser Building has now reopened for student access with a number of social distancing measures and service changes to allow us to operate safely on the campus. Access to the building is now restricted to students who have booked an appointment through the helpdesk to see the SSET team or to collect requested documents.
All document requests should be made online via the UofG Helpdesk.
If you submit a request to collect your document in person then you will sent a confirmation informing you to book a time slot to come and collect. The collection point for documents is now on level 1 of the Fraser Building.
We advise students that if your issue can be resolved online via the UofG Helpdesk, to submit an enquiry online as due to the goverment guidelines our ability to see high volumes of students on campus has been reduced.
Book an Appointment
Access to the building is now restricted to students who have booked an appointment through the helpdesk to see the SSET team or to collect requested documents. The desk will be open 10am - 4.30pm and collections will be open from 9.15am Monday - Friday.
Due to social distancing measures in the Fraser Building, students are required to book an appointment to see the Student Services Enquiry Team.
This is to help us manage the flow of students in the building at all times. Students should bring proof of appointment with them to ensure entry into the building as one of our helpful marshals will ask you when you come in.
STUDENT SERVICES ENQUIRY TEAM
Get Answers
Use the UofG Helpdesk Knowledge Base to find answers to your questions, or submit a request through the Service Catalogue if you need more help.
Student Support for You
There is much more student support on offer for students in the University and you will find some more information below.
School Student Support Officers
4 of our schools have dedicated Student Support Officers who are there to offer first hand guidance and advice
Visit here for more information
Self Isolation Support
We know many students will be self isolating and we have dedicated information and support pages to help you through this.
Contact Us
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
(10am to 4pm Monday to Friday)
Admissions: +44 (0)141 330 4515
(9am to 1pm Monday to Friday)
Location:
Level 1, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF
(by appointment only)
Feedback:
How did we handle your enquiry or request? We welcome your feedback and suggestions.
Forms
If you need a form filled out by the Student Services Enquiry Team please upload a copy of it to the UofG Helpdesk. Your form can then be posted out to you, or you can book an appointment to collect it from the Fraser Building once it has been completed.
Name changes for Graduation
Students who are graduating this winter and require amendments to their primary name that will appear on their parchment should submit an online request.
Bank Letters
Many banks have adapated and updated their processes for opening student bank accounts. Some banks no longer require a wet stamp on certifying letters from the University of Glasgow, while other banks now encourange online applications.
You may not need to request a bank letter from our service, as students who have completed their academic registration can produce bank letters via self service options.
Open Hours
| Monday | 10:00 - 16:30 |
| Tuesday | 10:00 - 16:30 |
| Wednesday | 10:00 - 16:30 |
| Thursday | 10:00 - 16:30 |
| Friday | 10:00 - 16:30 |
Due to social distancing measures in the Fraser Building, students are required to book an appointment to see the Student Services Enquiry Team.