MyGlasgow Students

Service Update

Provision of Service Updates

Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.

General Enquiries
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us on the UofG Helpdesk.

Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.

Alternatively call us on +44 (0) 141 330 7000 between the revised hours of 10:00 to 16:00, Monday to Friday. Former students can email us at studentservices@glasgow.ac.uk.

Campus Cards
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled, please only submit once this notice states services have returned to normal.

Replacement Parchments
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled, please only submit once this notice states services have returned to normal.

Certifying Letters and Transcripts

Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.

Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.

Graduates
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.

Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.

Apply Online (Registered Students)

• Certifying Letter
• Transcript

Apply Online (Former Students)

• Certifying Letter
• Transcript

Forms
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue physical copies. Forms may also take longer to complete.