Please note that general MyCampus maintenance will be taking place between 12pm and 7pm on Friday the 15th of May. During this time we will be unable to make any changes (including name changes for graduation) to your student record.
Provision of Service Updates
Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us is by email via firstname.lastname@example.org, where we will get back to you with a response as soon as possible.
Registered students can also access information and submit requests on the UofG Helpdesk.
Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.
Alternatively call us on +44 (0) 141 330 7000 between the revised hours of 10:30 to 16:40, Monday to Friday.
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled, please only submit once this notice states services have returned to normal.
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled, please only submit once this notice states services have returned to normal.
Certifying Letters and Transcripts
Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.
Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.
Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.
Apply Online (Registered Students)
Apply Online (Former Students)
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue physical copies. Forms may also take longer to complete.
A standard certifying letter confirms your personal information, programme information and study fees. You can use it to confirm your status as a registered student, or for proof of address.
- Certifying letters are free for registered students.
- Former students will be required to submit an application and pay a fee. See the former students section below for further information.
Letters for Current Students
Our standard certifying letter confirms your status as a registered student at The University of Glasgow. Registered students can produce their own certifying letters on their MyCampus Student Center.
The following information is included as standard on all of our certifying letters.
- Personal details (name, date of birth, student number, home and term-time addresses)
- Course details (school, programme of study, academic plan, year of study)
- Start date and expected end date of programme
- Tuition fees for the current academic session
Stamped Copies and Additional Information
Students who require a wet stamp on their letter or who require information that is not included on the standard letter can visit the Student Services Enquiry Team desk on level 2 of the Fraser Building and request a letter in person, or apply online.
Applications can be submitted through our online service catalogue. Please note that documents will be produced within five working days, however during peak times this may increase to ten working days. We do not stamp digital documents.
Please note that due to high demand our current production time is up to ten working days.
International students require a bank letter in order to open a bank account in the UK. Our bank letters confirm all of the information included on our standard certifying letter, however, they are also addressed to the specific bank branch you are applying for an account with. Note that banks will reject any letters without a term address, students can upload a term address on their MyCampus Student Center.
Students who have completed academic registration can produce their own bank letters on their MyCampus Student Center and then bring them to the Student Services Enquiry Team desk on level 2 of the Fraser Building to be stamped.
Letters for Visa Applications
Students going abroad may require a stamped certifying letter as part of their visa application. Most embassies and consulates accept our standard letter, however, it is the students responsibility to ensure that this meets their requirements. Registered students can produce their own certifying letters on their MyCampus Student Center and then bring them to the Student Services Enquiry Team desk on level 2 of the Fraser Building to be stamped.
Alternatively, students can submit an application through our online service catalogue. Indicate that your letter is for visa application purposes and state which country you are travelling to, as some Embassies and Consulates have specific requirements. We will notify you when your letter is ready for collection.
Invitation Letters for Friends and Family
Please note that the Student Services Enquiry Team do not produce or stamp invitation letters for your friends and family to visit. The International Student Support team have provided a template for students to use.
Visa Application Support
If you are an international student looking to go abroad and need help with applying for a visa, the International Student Support team can help you.
Letters for Former Students
Our letters for former students confirm that you were a registered student at The University of Glasgow.
The following information is included as standard on all of our graduate letters.
- Personal details (name, date of birth, student number)
- Course details (mode of study, programme of study)
- Start and end date of programme
- Graduation date and class of degree awarded (if applicable)
All hard copies of our letters include a wet stamp, we do not stamp digital documents. We may be able to add additional information if requested providing that we can verify it on your student record, you can specify this on your application.
Applications can be submitted through our online service catalogue. You will receive an email confirming that your application has been submitted, you will then be required to make a payment in order for us to process your request. Please note that documents will be produced within five working days, however during peak times this may increase to ten working days. We do not stamp digital documents.
Please note that due to high demand our current production time is up to ten working days.
£10 for one copy plus £1 for each additional copy. Delivery charges (if applicable) and payment methods are outlined below.
Delivery Charges and Payment Methods
Delivery charges apply to registered students and graduates depending on what options are selected on the application form.
|Delivery Option||Cost||Average Delivery Time||Notes|
|Collect||Free||Documents can be collected between 09:00 (09:30 on Wednesdays) and 16:00 Monday to Friday.|
Royal Mail First Class and Air Mail
|Free||Variable||UK and international delivery|
Royal Mail National Recorded Delivery
|£4.50||2 Days||UK delivery only|
Royal Mail International Recorded Delivery
|£8.50||5 Days to Europe, 7 Days International||International delivery only, item is tracked until it leaves the UK, requires a signature from the recipient|
DHL Courier Service
|£15||1-3 Days||International delivery only, item is tracked to its destination, requires a signature from the recipient|
- Call us on +44 (0)141 330 7000 between 9:00 (9:30 on Wednesdays) and 16:00 Monday to Friday to pay by Visa or Mastercard.
- Pay in person using Visa, Mastercard or Apple Pay at the Student Services Enquiry Team desk on level 2 of the Fraser Building during the times above.
- Post a cheque made payable to The University of Glasgow along with a Payment Form to the Student Services Enquiry Team, Fraser Building, University of Glasgow, Glasgow G12 8QQ.
- Post a Payment Form with your card details to the address above.
Please note that we cannot accept payment forms by email.
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
Level 2, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF