Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us is by email via firstname.lastname@example.org, where we will get back to you with a response as soon as possible.
Registered students can also access information and submit requests on the UofG Helpdesk.
Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.
Alternatively call us on +44 (0) 141 330 7000 between the revised hours of 10:30 to 16:40, Monday to Friday.
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled, please only submit once this notice states services have returned to normal.
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled, please only submit once this notice states services have returned to normal.
Certifying Letters and Transcripts
Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.
Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.
Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue physical copies. Forms may also take longer to complete.
COUNCIL TAX EXEMPTION
If you are eligible for Council Tax exemption/discount you must provide confirmation of your student status from the University.
From August 2014, a new electronic process in MyCampus will allow eligible students to opt-in to have their student status confirmed to Glasgow City Council automatically.
What is Council Tax?
Council Tax is set by local authorities to help pay for certain services they provide. It is based on the value of the house, flat or other dwelling in which you live. An exemption means you do not have to pay Council Tax.
More information on Council Tax is available on the Glasgow Council website.
Am I eligible for Council Tax exemption/discount?
Students are eligible for Council Tax exemption/discount if:
- they are on an award bearing programme,
- studying more than 21 hours per week and
- at least 24 weeks in the academic year.
Eligibility categories are based on Glasgow City Council and local authority exemption criteria.
See the table below to confirm if you are eligible for exemption/discount:
|Type of student||Eligible?|
|Undergraduate - full time||Y|
|Undergraduate - part time, over 63 credits||Y|
|Undergraduate - part time, under 63 credits||N|
|Postgraduate (taught) - full time||Y|
|Postgraduate (taught) - part time, over 63 credits||Y|
|Postgraduate (taught) - part time, under 63 credits||N|
|Postgraduate (research) - full time||Y|
|Postgraduate (research) - part time||See below|
|Postgraduate (research) - thesis pending||See FAQs|
|Incoming ERASMUS (EU) Semester 2 and Both Semesters||Y - see below|
|Study Abroad/Exchange (EU)||Y - see below|
|Study Abroad/Exchange (International)||N|
|Pre-sessional students (25 weeks or more)||Y|
|Pre-sessional students (less than 25 weeks)||N|
More information on how Glasgow City Council define council tax exemption is available on their website. It is important that you are clear on this and any questions or queries on the exemption process should be raised directly with Glasgow City Council, or your local authority.
Students living in University accommodation
If you are living in University accommodation, you automatically receive council tax exemption and do not need to submit an exemption form or confirm student status with your local authority.
Exemption or discount?
An exemption from council tax may be awarded if you meet the eligibility criteria and live alone or if you live with other eligible students who have also applied for exemption.
A discount from council tax may be awarded if eligible student(s) live with one person that is not eligible. The discount award is based on the full household circumstances and the eligible student will not be held liable for Council Tax.
More details on exemption and discount criteria are provided by Glasgow City Council.
Not eligible for exemption/discount?
If you are a not an eligible student according to the criteria above and defined by Glasgow City Council and other authorities, you may be able to claim Council Tax Reduction or Housing Benefit, which is income-based.
More details on Council Tax Reduction and Housing Benefit are available from Glasgow City Council or from your local authority.
How do I apply for exemption/discount?
Exemption is not automatically awarded. In order to apply for exemption from your local authority, you will need to provide them with:
- Confirmation of your student status from the University
- Confirmation of your property details
How to apply for confirmation of your student status:
Your student status can only be confirmed once you are fully registered for this academic year. Your exemption will be for this academic year only.
You will need to apply for exemption again next year if you continue your studies and still meet the eligibility criteria.
We can only provide confirmation of the details currently held on your student record in MyCampus. It is your responsibility to ensure all these details are up to date and correct (including your current term time address).
For details on how to request confirmation from Glasgow City Council and other local authorities, please see below:
|Living in the Glasgow City Council (GCC) area:||Living in another local authority area or not included on the exemption file:|
Students applying for exemption from GCC should opt-in to the automated exemption facility, which comprises three steps:
Step 1. Ensure your term address is up to date in MyCampus
Step 2. Opt in to the automated process from MyCampus (either at registration or from the Addresses page in your Student Center)
Step 3. Complete section 1 of the GCC Tax Exemption Form online
You can opt in either during the online academic registration process, or from the address page of your MyCampus Student Center.
Find out how to
This process does not apply to part-time postgraduate research students and BA Childhood Practice students (see below).
Living in another local authority area:
If you require exemption for a different local authority, please contact them for a paper exemption form.
You can email, post or bring the form to the Student Services Enquiry Team who will complete the relevant section for you before returning the form to you.
Not included on the exemption file:
If you are not eligible for the automated facility the Student Services Enquiry Team can organise, where eligible, for you to have a letter produced.
You are a full time student you can have this produced on the spot if you visit the Student Services Enquiry Team in person or you can organise to have a letter emailed/posted to you. If you are a part time student living within Glasgow City Council we will have to produce a manual letter for you which can take up to five working days. Students should submit a request online for this.
|Part-time postgraduate research students||
Part-time postgraduate research students will not be included on the automated file for Glasgow City Council.
In order to qualify for exemption, you are required to be studying at least 21 hours per week. Students who are undertaking a PhD course spanning more than five years automatically meet this requirement and do not need to complete a Verification Form as noted below.
If the duration of your PhD course spans more than five years, you will need to ask your School Office or Supervisor to to complete a 'Verification Form' confirming that you meet the minimum study requirements. This will enable Student Services to confirm your student status for council tax purposes.
First, download the Council Tax Exemption Verification Form (Part-Time PGR) form and take this to your School Office or Supervisor to confirm the hours you study. Ask them to complete this form and return it to you. You can then bring the completed form to the Student Services Desk.
Second, if you don't live in Glasgow, and are not claiming exemption / discount from Glasgow City Council, you will need to get a paper exemption form from your local authority and bring it (with your completed College Verification Form) to the Student Services Desk for completion. If you are claiming exemption / discount from Glasgow City Council, you do not need to provide a paper form, we will provide you with a Certifying Letter - please note that as this is a manual letter this can take up to five working days to produce.
Third, give your Certifying Letter or completed exemption form to your local council. We will keep the verification form provided by your School Office or Supervisor on record for the current and previous academic year.
|Erasmus students from the EU - Semester 2 and Both Semesters||
Students visiting on an Erasmus programme for Semester 2 and Both Semesters will be eligible to be included on the automated file to Glasgow City Council. Semester 1 students will not be included on the automated file since they are undertaking a period of study of less than 24 weeks.
However, Semester 1 students can provide the council with a letter from their home institution to confirm that they are continuing on a full time programme of study for the rest of the academic year and confirming the qualification they will be working towards.
Students should submit this letter along with the exemption form to their council.
If attending for longer than one semester, students will not need to provide this additional documentation to their council.
|BA Childhood Practice||
BA Childhood Practice students will not be eligible to be included on the automated file for Glasgow City Council.
In order to qualify for exemption, you are required to be a full time student, or studying at least 21 hours per week (>63 credits).
If you meet this criteria, you will need to have your student status confirmed using the paper process. You will need to get a paper exemption form from your local authority and bring it to the Student Services Desk for Section 2 to be completed.
You are required to be studying at least 21 hours per week in order to qualify for exemption (>63 credits).
|Glasgow International College students||You will need to get a paper exemption form from your local authority and take it to Glasgow International College for completion.|
Frequently Asked Questions
Q1: What information do you send to the council?
Once you are fully registered, if you meet the above criteria we will send the following information on the file:
- your full name
- student number (GUID)
- type of certificate/qualification
- programme name
- programme start date
- programme end date/date of withdrawal (if applicable)
- length of programme within academic year
- average attendance per week
- term-time address.
Please ensure the information on your MyCampus record matches the information you provide to the council (e.g. term time address), as conflicts in information can result in a delay or rejection of your application for exemption.
Q2: I’ve moved. Do I need to do anything?
If you change your address, you must update your MyCampus record and also let your local authority know.
If your new address is within Glasgow City Council area, if you have opted in, the University will send updated information electronically to Glasgow City Council, but you are still required to complete Section 1 for the new address (see above in ‘How do I apply for exemption/discount’).
If your new address is in the area of another local authority, please see the information above for how to apply for your exemption.
Q3: I am eligible for exemption but have received a bill from the council, what should I do?
You should first check the following:
- Are you fully registered?
- Are you residing in the GCC area and opted into the GCC confirmation of student status and completed Section 1 (online or by paper)?
- Have you completed a paper form for a different authority?
- Do you meet the exemption criteria above?
- Is your term time address up to date in MyCampus and is it the same as the address you provided the council with?
- If you are living with other students, have they also applied for exemption?
If you do not meet these conditions, the council will not be able to process your exemption. Please ensure you also allow 14 working days for any change in your information to arrive with the council and be processed.
If you do meet the above conditions and still have received a bill from the council, please contact the Student Services Enquiry Team.
Q4: I have been contacted by debt collection agency regarding Council Tax – I am a full-time student, what should I do?
If you have received a debt collection letter, please first check the information above under ‘I have received a bill from the council’. If you are eligible for exemption, please bring a paper exemption form from the relevant council to the Student Services Enquiry Team who will complete it with your information.
Q5: When do I stop being exempt from council tax?
- If your eligibility changes e.g. if you go from full time study to part time study
- If you complete or withdraw from your programme
- If you are an undergraduate student in your final year, your exemption will stop at the end of the semester 2, typically the end of May, or for Medicine, Dental, Nursing & Veterinary School students, the end of June. Your full time status will not extend to graduation or exams if you need to re-sit exams in your final year.
- If you are a post–graduate taught student on a one year course of study, your exemption will normally stop exactly one year from your original start date. Your full time status will not extend to graduation or an extended dissertation deadline if you need extra time to complete your work.
- If you are a PhD student, your exemption will stop on the ‘end of study’ date listed on your MyCampus record. This date is added to your record by your graduate school office and will typically be the same as your thesis submission date. If you are unsure of your ‘end of study’ date your graduate school office or the Student Services Enquiry Team will be able to confirm it for you, but if you believe the date is incorrect only your graduate school is able to make changes. Note that your full time status does not extend to your Viva or graduation date.
Please note that Council Tax charges are not administered by the University, and any charges, exemptions or discounts are at the discretion of the Council. For Council Tax purposes, the Student Services Enquiry Team or your graduate school office can only confirm the end dates on your record as described above - if you would like to request an exemption or discount beyond these dates you should explain your circumstances to the Council independently. If you feel that you have been charged council tax unfairly and you would like some advice before contacting the Council, you can contact the Students’ Representative Council. Their information site about Council Tax is available here: https://www.glasgowstudent.net/advice/money/council-tax/
Q6: What happens when I withdraw?
If you are within the GCC area and withdraw from your programme (and have opted into automatic file for GCC), an update will be sent to the council notifying them of your withdrawal date, the next time the automated file is run.
Q7: I have a paper form that needs to be completed. Can someone else bring it to be completed on my behalf?
Because of the personal nature of the information that exemption/discount forms and certificates of student status contain, they can only be requested by third parties (e.g. flat mates, landlords, parents) if the student to be named in the exemption/discount form or certificate of student status has given his/her prior written consent.
Q8: What about housing benefit?
If you are applying for housing benefit or council tax reduction, you will still need to bring in your housing benefit form to Student Services to complete, as it requires additional information from the University to the Council Tax process.
More details on Council Tax Reduction and Housing Benefit are available from Glasgow City Council.
If you have any other questions regarding council tax exemption, please contact the Student Services Enquiry Team or your local council authority.
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
Level 2, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF