Ask Me 2019
Ask Me Ambassadors' Guide
Emergency number: 999
Campus Security/Crisis Team
Gilmorehill: +44 (0) 141 330 4444 (4444 from an internal phone)
Garscube: +44 (0) 141 330 2222 (2222 from an internal phone)
The Crisis Team are available 24/7 via security.
Important Locations on Campus
View the Campus Map
Level 1 of the Fraser Building [Map: E2]
Monday to Wednesday: 0900 - 1700
Thursday: 1000 - 1700
Friday: 0900 - 1700
Counselling & Psychological Services
67 Southpark Avenue [Map: E12]
65 Southpark Avenue [Map: E12]
Tuesday to Saturday 1000 - 1700
Sundays 1100 - 1600
Closed on Mondays
Admission: Free - show student Campus Card
The IT Helpdesk
IT Helpdesk is located in the Library, Level 4 Annexe.
The Library is at the top of the hill on Hillhead Street, next to the Fraser Building [Map: D11]
Open: 07:15 - 02:00, 361 days of the year
Once you have your Campus Card you are automatically a member of the Library. Staff at the Welcome Desk on Level 2 are there to help.
For general lost propery, visit the Main Gatehouse [Map: A21]
For lost campus cards, visit the Student Services Enquiry Desk, Level 2, The Fraser Building [Map: E2]
Stevenson Building [Map: E6]
SRC Welcome Point
Ground floor, McIntyre Building, next to the University Main Gate [Map: A22]
SRC Advice Centre
McIntyre Building [Map: A22]
Student Services Enquiry Team
Level 2, The Fraser Building [Map: E2]
Registration and Enrolment
Where can I get help with Registration?
For general registration guidance see www.gla.ac.uk/myglasgow/registry/registration.
If you have a specific enquiry please create a support call.
Where can I get help with Enrolment?
For general enrolment guidance see www.gla.ac.uk/myglasgow/registry/enrolment.
For in-person assistance, visit your School or College office.
If you have a specific enquiry please create a support call.
Registration and Enrolment for Study Abroad & Exchange students:
Where do I get my Campus Card?
Monday 7 January: McMillan Reading Room
Tuesday 8 January onwards: Student Services Enquiry Team, Level 2, Fraser Building
Cards will be available for collection between 9:30 and 16:30.
I have lost my Campus Card.
Go to the Student Services desk in the Fraser Building to see if it has been handed in. If not, you should purchase a replacement at the Student Services desk or through MyCampus, following these instructions. The card will be ready to collect from the Student Services desk the next working day.
There is a charge of £10 for a replacement card, unless you can provide evidence that your card has expired, been damaged or been stolen. More details at:gla.ac.uk/myglasgow/students/sset/idcards/.
Where do I register my visa?
Location: McMillan Reading Room (see Campus Map)
Dates: Monday 7th - Friday 18th January 2019 (weekdays only)
More details at: gla.ac.uk/myglasgow/registry/tier4/visaregistration
Health and Advice
I need a doctor or dentist
Register with a local doctor or dentist: https://www.nhsinform.scot/care-support-and-rights/nhs-services
I need advice
They can advice on:
- Employment rights
- Academic appeals
- Bullying and harrassment
Computing, Banking and Transport
How do I connect to Wi-Fi?
Connect to the “flexaccess” and go to: www.glasgow.ac.uk/eduroam. Use the auto-installer to add settings. Use your student email address and GUID password to log in.
Where can I use a computer?
There are central computer clusters in the Main Library Levels 1 - 8 and 10 and the McMillan Round Reading Room. Colleges also have computer clusters.
Where can I print?
There are MFDs (Multi-Functional Devices) on Levels 2 - 8 and Level 10 of the Library and two in the McMillan Round Reading Room. You can buy printing credits via MyPrinting on MyGlasgow or at kiosks in the Library.
More guidance on printing is available at gla.ac.uk/myglasgow/it/studentprinting.
Where is there an ATM?
Where can I find a bank?
Byres Road: Santander, RBS, Clydesdale, TSB
Bank of China, 450 Sauchiehall Street, Glasgow, G2 7JD
HSBC: 2 Buchanan Street, Glasgow, Scotland, G1 3LB
Where can I get a bus or subway into town?
The main subway for the University is Hillhead station on Byres Road. Kelvinhall and Kelvinbridge stations are more convenient for some locations.
Bus services along University Avenue are First 4, 4A and City Bus 15.
The main buses along Great Western Road are the 6/6A, on Byres Road the 8, 15 and 90 and on Dumbarton Road the 2, 3, 17 and 77
Where can I eat on campus?
Places to eat on campus: gla.ac.uk/explore/visit/attractions/eating.
Social & Welcome Events
UofG Welcome App
Download the New Student Welcome App for event updates.
International Student Welcome
The Welcome Programme aimes to help new international students during the arrival period. The Welcome Desk will be set up on Level 1 of the Fraser Building on 3 and 4 January.
International Student Orientation
Dates: 3 and 4 January
Open to: All new undergraduate and postgraduate students from outside the UK who have been accepted to University of Glasgow from January 2019.
The programme is available at www.gla.ac.uk/international/support/before/orientation.
International Family Orientation
The International Family Orientation will take place on 11 and 12 January.
More details about the International Family Network are available at www.gla.ac.uk/international/support/after/family.
Details of all events and activities are listed online at: gla.ac.uk/myglasgow/sport.
Where are the Student Organisations?
How to Get Involved
Be an Ask Me Ambassador
Are you a member of UofG staff?
Want to help new and returning students settle into University?
Attend an Information Session
To find out more about the Ask Me Campaign, drop in to the information session:
Monday 7 January
TalkLab, Level 3, Library
Join the conversation on Yammer
Get the latest news and updates, and chat with other Ask Me Ambassadors in the Ask Me Yammer Group.
Expectations of Ambassadors
- Wear your "Ask Me" badge at all times on your outer layer of clothing
- Be friendly, smile and try to answer students' questions
- Use the guide above to support your "Ask Me" Ambassador activities
- If you don't know the answer to a student's enquiry, direct them to the Student Services Enquiry Team
- Enjoy the buzzing atmsophere of Campus!
- Report your feedback during and after the campaign has finished via the "Ask Me" Yammer Group