Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.
Face to Face Support
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us is by email via email@example.com, where we will get back to you with a response as soon as possible.
Registered students can also access information and submit requests on the UofG Helpdesk.
Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled.
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled.
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue stamped copies, digital or printed. Forms may also take longer to complete.
Certifying Letters and Transcripts
Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.
Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.
Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.
Your campus card grants you access to University facilities such as the library and sports facilities and will entitle you to student discounts in a wide variety of shops, bars, cinemas and online. You will be provided with a campus card upon starting your programme of study, if you require a replacement card, please follow the steps below.
Campus Card Collection for New Students
New students who are joining the University at the start of semester 1 or 2 will be issued with a campus card during registration after the completion of all necessary formalities (academic, financial and visa registration if applicable). Please keep your campus card safe as it should last for the duration of your programme of study.
Students who are joining the University at another time during the year can collect their Campus Card from the Student Services Enquiry Team desk on level 2 of the Fraser Building between 9:00 (9:30 on Wednesdays) and 17:00 Monday to Friday.
- Students studying at the Dumfries Campus will be able to collect their campus cards at Dumfries.
- Pre-Sessional English students will be advised by the English for Academic Study unit regarding collection arrangements.
- Students studying via online programmes will have their campus cards posted to them directly.
Ordering a Replacement Campus Card
The Student Services Enquiry Team will notify students by email if their campus card has been handed in to our service.
If you have lost your campus card then you can either purchase a new one online via MyCampus, or come to the Student Services Enquiry Team desk on level 2 of the Fraser Building between 9:00 (9:30 on Wednesdays) and 16:00 Monday to Friday to pay by Visa or Mastercard.
Please note that cards purchased online will only be available for collection on the next working day of purchase. Requests made directly in the Fraser Building can be processed immediately. Purchasing a new campus card will deactivate any previously printed cards.
Damaged, Expired or Stolen Campus Cards
Damaged Campus Cards
If your campus card is damaged or is no longer working through wear and tear please bring it to the Student Services Enquiry Team desk on level 2 of the Fraser Building and we will replace it for free.
Expired Campus Cards
Your campus card has an expiry date on it, normally a few weeks after the official end of your programme of study. After this date you will no longer be able to use your campus card to access the Library and other facilities as a student.
If your campus card has expired but you are a continuing student or you have been given an extension, we can replace your card for free. Students can apply for a free replacement card online or visit the Student Services Enquiry Team desk on level 2 of the Fraser Building. We will only be able to issue a replacement for an expired card if your school or college have updated your record accordingly.
Stolen Campus Cards
If your campus card has been stolen then we can issue a replacement for free providing it has been reported as stolen, not lost, and you have a copy of your crime reference number or police report. Students can apply for a free replacement card online or visit the Student Services Enquiry Team desk on level 2 of the Fraser Building.
Identification for Examinations
Please note the following University regulation on identification for examinations.
Every candidate shall display for the invigilator's inspection a valid Student ID card or other form of photographic identification.
While a campus card is preferable in this instance, it is not essential if you have another form of photographic identification, for example, a drivers licence or passport. Students looking to purchase a replacement campus card on the day of their exam may cause themselves additional stress as there can be a long wait in the queue at the Student Services Enquiry Team during examination diets.
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
Level 2, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF