Provision of Service Updates
Due to current circumstances and social distancing measures in place there are some limitations to the services that we can currently deliver.
Unfortunately we cannot offer face to face support from the Fraser Building at this time, the best way to submit an enquiry to us is by email via firstname.lastname@example.org, where we will get back to you with a response as soon as possible.
Registered students can also access information and submit requests on the UofG Helpdesk.
Please check the University Coronavirus Website for up to date information on latest developments including examinations and assessments, and other support available during this time.
Alternatively call us on +44 (0) 141 330 7000 between the revised hours of 10:30 to 16:30, Monday to Friday.
Please note that phone service will be unavailable on Tuesday the 4th of August.
Due to the Library and Fraser Building closures we are unable to offer new or replacement campus cards at this time. Any applications submitted for a replacement card will be cancelled, please only submit once this notice states services have returned to normal.
Due to the closure of the Fraser Building the graduations team are unable to produce replacement parchments at this time. Any applications submitted will be cancelled, please only submit once this notice states services have returned to normal.
Certifying Letters and Transcripts
Due to exceptional circumstances and the limitations and challenges of staff working out of office we can only produce unstamped digital documents until further notice.
Currently Registered Students
Current students can produce their own documentation on their Student Center by logging into MyCampus. See MyCampus Guides. If you require us to send a digital document to an employer or other institute please submit an application online.
In light of these circumstances we are currently waiving charges for any document request submitted to our service from graduates and former students. Please submit an application as normal, disregarding any information automatically provided about charges. We can email digital copies of your documents directly to any employer or institute if required.
Archived Records (If You Graduated Before 1996)
Please note that we are unfortunately unable fulfil requests for documents relating to courses taken prior to 1996 at this time due to not being able to access the appropriate services.
Apply Online (Registered Students)
Apply Online (Former Students)
There are limitations on how we can complete forms submitted to us, although we can complete forms digitally we cannot issue physical copies. Forms may also take longer to complete.
The Student Services Enquiry Team does not offer appointments to see a Student Services Officer. Our service is accessed on a first come first served basis during our open hours which are between 9:00 (9:30 on Wednesdays) and 17:00 Monday to Friday.
Other services may offer a variety of one to one or group appointments which can be booked using the information provided below.
International Student Support
International Student Support offers specialised advice and information for international students and their families. International Student Support advise on a wide range of issues including welfare and personal issues, immigration and visa advice, financial issues, information on UK and Scottish culture and consumer rights issues and can also refer you to other appropriate assistance and support if required. Comprehensive information can be found on their website: www.glasgow.ac.uk/international/support
If you are a current, registered student and have an enquiry that you would like to discuss, you can request an appointment with an International Student Adviser. Due to the current exceptional circumstances, the Advisers will be offering remote appointments only (using Zoom, Skype or telephone). If you would like to book a remote appointment, please e-mail International Student Support at email@example.com They will respond to your email to explain what they can offer and arrange a meeting date and time.
Can't find what you need from our Knowledge Base or Service Catalogue? Get in touch with us.
- Submit an Online Help Request (only available to registered students)
- Don't have a GUID? Use as a guest
Telephone: +44 (0)141 330 7000
Level 2, The Fraser Building
65 Hillhead Street
Glasgow, G12 8QF