Accommodation Services Policies and Procedures
Accommodation Guarantee and Admissions Policies
Did you know that most new students, including International students are guaranteed accommodation (subject to conditions)? Please view our Admissions Policies for more details.
Complaint Procedure
Information on how to make a complaint, who to make a complaint to and how complaints are handled by Accommodation Services.
Confiscation of Items
Policy on the confiscation of items from student bedrooms
Customer Care Statement
Accommodation Services statement on what we do to provide a high and consistent level of service with a strong focus on customer care.
Equality and Accessibility
The University's policy on equality and accessibility in relation to the provision of accommodation.
Fire Procedure
Details of the University's procedures to be followed in managing false fire activations and fire occurrences within the residences.
Appendix 1 - Student Sanctions for Fire Safety Breaches
Good neighbour and noise policies
How the University deals with noise issues and guidance on how to be a good neighbour in residence.
Student Sanctions
COVID-19 Rules and Guidance
Students in University of Glasgow Accommodation are expected to adhere to Scottish Government Coronavirus (COVID-19) rules and the University will not tolerate any behaviour which breaches clear guidelines, causes disruption, or puts others at risk.
Overnight Guest Procedure and Guidelines
Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our residences. This will kept under review and will be reintroduced as soon as it is safe to do so.
Accommodation Services Privacy Notices
The following privacy notices explain how The University of Glasgow will process your personal data in relation to the provision of University accommodation.
Student Accommodation Privacy Notice
Guest - Vacation Accommodation Privacy Notice
Student Recharge Procedure
Provides information on how the University recovers costs associated to loss, damage or vandalism caused to
property, fixtures, fittings, furniture and equipment by residents or their visitors of any accommodation managed by the University.
Accommodation Services Assistance Dogs Policy
Information on the provision of accommodation for students with Assistance Dogs.