Accommodation Services Policies and Procedures

Accommodation Guarantee and Admissions Policies

Did you know that most new students, including International students are guaranteed accommodation (subject to conditions)? Please view our Admissions Policies for more details.

Admissions policies

Complaint Procedure

Information on how to make a complaint, who to make a complaint to and how complaints are handled by Accommodation Services.


Confiscation of Items

Policy on the confiscation of items from student bedrooms

Customer Care Statement

Accommodation Services statement on what we do to provide a high and consistent level of service with a strong focus on customer care.

Customer Care Statement

Equality and Accessibility

The University's policy on equality and accessibility in relation to the provision of accommodation.

Equality and Accessibility

Fire Procedure

Details of the University's procedures to be followed in managing false fire activations and fire occurrences within the residences.

Fire Procedure

Appendix 1 - Student Sanctions for Fire Safety Breaches

Good neighbour and noise policies

How the University deals with noise issues and guidance on how to be a good neighbour in residence.

Good neighbour policy (PDF)

Noise policy (PDF)

Student Conduct and Sanctions in Residence

Student Sanctions (PDF)

Levels and Process (PDF)

COVID-19 Rules and Guidance

Students in University of Glasgow Accommodation are expected to adhere to Scottish Government Coronavirus (COVID-19) rules and the University will not tolerate any behaviour which breaches clear guidelines, causes disruption, or puts others at risk.

Overnight Guest Procedure and Guidelines

Due to the current Covid-19 outbreak we have been forced to suspend the overnight guest option in our residences. This will kept under review and will be reintroduced as soon as it is safe to do so.

Accommodation Services Privacy Notices

The following privacy notices explain how The University of Glasgow will process your personal data in relation to the provision of University accommodation.

Student Accommodation Privacy Notice

Guest - Vacation Accommodation Privacy Notice

Student Recharge Procedure

Provides information on how the University recovers costs associated to loss, damage or vandalism caused to
property, fixtures, fittings, furniture and equipment by residents or their visitors of any accommodation managed by the University.

GU Student Recharge Procedure

Accommodation Services Assistance Dogs Policy

Information on the provision of accommodation for students with Assistance Dogs.

Assistance Dogs Policy