Report maintenance issues directly to your site team through the Accommodation Services Maintenance Request Form
Please note that Emergency Repairs, including the re-instatement of a utility or vital service or a temporary repair prior to a full repair being carried out e.g. serious water leaks, roof leaks, faulty door locks, failure of heating and water systems, should be reported to your site office or duty Residence Life Assistant (out of hours) asap.
Residents in Blackfriars, Firhill Court, Kelvin Court, Kelvingrove House, Solasta Riverside and Thurso Street will be able to report maintenance issues via their Apps or at site reception. Dobbie's Point and Havannah House residents should report any maintenance issue by emailing the site teams.
For information, we will endeavour to work to the Priority Timescales as follows:
- B-Urgent-7 DAYS:To ensure the standard of amenity enjoyed by a resident is maintained without inconvenience e.g. General electrical faults, reglazing and urgent repairs to joinery.
- C-Non-urgent-14 DAYS:Necessary repair to remedy a defect to the service, which is desirable, but students' study is not impeded e.g. General plumbing repairs, general roof repairs.
- D-60 DAYS:Planned works/maintenance e.g. Repairs to internal fittings, non urgent joinery repairs.