UofG Helpdesk accessibility statement

This accessibility statement applies to the University of Glasgow’s Helpdesk system, Ivanti Service Manager.

Using this website

This website is provided by The University of Glasgow, but is delivered by Ivanti. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website has been assessed by Ivanti for conformance, please see their accessibility conformance report.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days.

British Sign Language

BSL users can contact us via contactSCOTLAND-BSL, the online British Sign Language interpreting video relay service.

Find out more about BSL assistance: contactSCOTLAND

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

We’ll consider your request and get back to you in 5 days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The University of Glasgow is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

Please see Ivanti's accessibility conformance report.

Non-compliance with the accessibility regulations

Please see Ivanti's accessibility conformance report. We will continue to work with the vendor. 

Live video

We do not use live video.

What we’re doing to improve accessibility

We are working with our vendor, Ivanti, to review the system’s accessibility conformance, and where possible influence improvements.

Preparation of this accessibility statement

This statement was prepared on the 3rd August 2020. It was last updated 7 May 2024.

This page was last updated 7 May 2024.