The following guidelines will apply in determining whether a deposit will be refunded. Where the deposit is refunded, a 25% administration fee will be deducted unless otherwise stated. 

a: Deposits WILL be refunded to applicants under the following circumstances:

1. Where the University is unable to offer you a place on the programme as specified on the offer. A full refund will be issued in this case.
2. Death of a close family member (parent/guardian, grandparent, sibling, spouse, child/dependent). Official evidence (signed and stamped) must be provided.
3. SERIOUS ill health of the applicant or a close family member (parent/guardian, grandparent, sibling, spouse, child/dependent). Official evidence (signed and stamped) must be provided.
4. Applicant does not meet conditions of offer. This may be academic or language test requirements. Satisfactory evidence must be uploaded to the student’s applicant self-service to prove that they have not met the conditions of their offer (note that applicants who do not meet the language condition of their offer must show reasonable attempt to meet this, i.e. they must provide at least two language tests which were taken after the date the deposit was paid).
5. Visa / ATAS refusal: we will only consider a refund if the visa / ATAS refusal was based on matters outside of the applicant’s control.
6. If a refund request is received within 14 days of the deposit being received a full refund will be issued under the Consumer Protection Regulations.

b: Deposits WILL NOT be refunded to applicants under the following circumstances:

1. An applicant decides not to attend the University for any reason not outlined above.
2. Personal financial constraints / unsuccessful scholarship application.
3. Applicant has decided to defer – in this situation the University will retain the deposit and hold it against the applicant’s account to secure their place for the following year of entry. You may defer twice. After the second deferral standard conditions will apply.
4. There is still time to meet the English language test requirement before the final upload date. Please see section a) 4.
5. Visa / ATAS was applied for too late. Please see section a) 5.
6. Any documents used for admission are proven to be fraudulent. We work in partnership with Qualification Check to check academic qualifications. English language qualifications are verified with the provider.
7. The refund request is received more than 30 days after the official course start date as outlined in your offer email.

Timeframe for requesting a refund

Refund requests must be received no later than 30 days after the official course start date as outlined in your offer email. As per section b)7 above the request will be denied.

Receiving a refund

1. To comply with Money Laundering Regulations, the University will pay all refunds to the original payer using the source payment details. This is known as a “return to source” payment.
2. All appropriate documentation and evidence relating to the original payment must be provided, when requested.
3. All payments and refunds are in GBP currency - the University is not responsible for any exchange rate fluctuations or beneficiary bank charges associated with the refund.
4. Where University approved payment methods have not been used, this may cause significant delays or prevent payment altogether.
5. We will aim to issue the deposit refund within 8 weeks of receipt of information per point 2 above. At peak times this may be longer.

How to request a deposit refund

Please go to our enquiry form and select 'Fees and Deposit' as the enquiry reason and then 'Can I have a deposit refund?'.

Please upload all supporting documentation to your applicant self-service portal before submitting the above request.

• Find out more about Deposits

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