Parking Frequently Asked Questions
How long is a permit valid for?
Permits are valid for 12 months (1st September to 31st August) and MUST be re-applied for each year within the permit application window which is communicated to all staff. If you apply for a permit within the permit year your permit will be valid for the remaining months of the permit year ie. apply for a permit in April, your permit will be valid from April to August.
Temporary Mobility Permits are valid for the duration of time agreed with Occupational Health.
What questions will be asked in the permit application form?
The application process will ask a series of questions depending on the type of permit you apply for including:
- Option to select a blue badge permit
- Your requirements for using a vehicle for business purposes
- Confirming if you have caring responsibilities
- Confirmation if you have contractual requirements to work early or late or both
- Commuting Journey Options - access to realistic alternatives for travel by public transport
As well as answering which scenarios are applicable, you will have the opportunity to provide further details about your personal situation to help support your application if you are unsuccessful.
Who is eligible to apply for a permit?
Individuals who hold a current contract of employment with the University and staff members working in named affiliate organisations, will be eligible to make an application: SRC, GUU, QMU, Beatson Institute (Garscube), University of Glasgow Nursery or Glasgow University Heritage Retail Ltd.
Students and eligible staff from approved affiliate organisations will be required to create an account and register before making an application. This is clearly indicated on the portal.
Unless they are a blue badge holder, students will only be eligible to apply for a permit at Garscube.
When can I make an application?
The permit application window will be available during June and July each year. The permit year begins on 1st September and runs to 31st August each year. Specific timeline for the application process will be communicated to colleagues prior to the window opening.
How long does it take to complete an application?
Generally, applications should take around 5 to 10 minutes to complete.
Of course, completion time will vary depending on individual responses. Furthermore, we advise that you put time aside to read through the Terms and Conditions and prepare any supporting documents before submitting your application.
I didn’t know I had to apply each year. What can I do if I have missed the application window?
It clearly states that permits are valid for a 12 month period in the Terms and Conditions that you agreed to. We cannot offer you a new permit unless you meet the criteria to applying outwith the permit application window.
I missed the application window. Can I still apply?
You can still apply if you meet the criteria for applying outwith the application window. See link for more information https://www.gla.ac.uk/media/Media_675909_smxx.pdf
I was unsuccessful last year, can I apply this year?
Yes. You can apply for a permit every year, regardless of the outcome.
Is there help available for colleagues who need assistance in making an application?
If you are unsure with any part of your parking application, please contact us by emailing carparking@glasgow.ac.uk where we will be more than happy to guide you through the application process.
I am contracted to work on both campuses. Which campus do I apply for?
Please contact carparking@glasgow.ac.uk for more details. We will be able to advise colleagues on an individual basis.
I am a Blue Badge holder. Do I still have to apply for a permit?
Yes. Blue Badge holders (staff and students) are still required to be registered on the permit system.
You will be required to provide a copy of the front and back of your valid Blue Badge to support your application.
What provision is made for temporary mobility issues?
In cases of temporary or short-term health issues where an applicant is expected to make a full recovery, we can issue a temporary permit of up to 12 weeks maximum.
Please contact us for more details carparking@glasgow.ac.uk
I am pregnant and going on maternity leave. Can I put my permit on hold?
Yes. If you return to work within the current valid permit year, we will put your permit on hold.
If you return to work in the following years' permit allocation, you can apply for a new permit here. If you require further details or assistance, please contact carparking@glasgow.ac.uk.
How will you check the validity of applications?
Evidence-based information will be required in response to some questions to support an application by way of proof documentation.
This may include:
- A copy of a valid blue badge (front and rear) in the name of the applicant only;
- An official document confirming the home address of the applicant (e.g. utility bill, bank statement, mobile phone bill);
- A document containing a screenshot of your personal Journey Plan created from Traveline Scotland;
- The name of the applicant's line manager
How will applications be assessed?
Undertaking a fair and consistent approach, our assessing team will award points to each of the applicant's answers to questions and any evidence that they provided on their application form.
In order to decide how many permits can be issued within the year in terms of effectively managing the parking on each campus, our team must consider the number of applications received and the availability of parking supply.
A points threshold is applied to the process. Applicants who meet or exceed this threshold will qualify for a permit. This threshold may change each year, depending on the number of applications received.
What permit types are available?
we have a number of different permit types available.
- Standard Permit
- Occasional Permit
- Blue Badge Permit
- Motorcycle Permit
- Visitor Permit
- Temporary Mobility Permit
If you need more information on permit types, please contact the parking team.
How do I pay for my permit?
Staff who are allocated a standard permit will have the cost deducted from their salary in equal monthly instalments.
Students and anyone who is not paid directly by the University will be asked to make a payment by credit or debit card for the relevant permit cost. We do not offer the option to pay by direct debit.
Staff or students allocated an occasional permit will pay as they go by purchasing a block of 10 days parking. They will purchase additional blocks of parking as and when required and can use up to the maximum of 150 days in a year.
Vouchers are non-refundable so we encourage colleagues to use up their vouchers by the end of the year.
How will you treat my personal information?
We exclusively gather the necessary information to allow applications to be processed fairly. All information and evidence is treated in confidence and according to the University’s Data Protection Protocols. All data processing will comply with GDPR.
If I no longer require my permit, will it be cancelled?
It is your responsibility to inform us if the permit is no longer required. You can do this by logging in to your car parking account and follow the instructions to cancel your permit. Once this is received, the parking team will cancel the permit and inform payroll of the cancellation if applicable.
Alternatively just email carparking@glasgow.ac.uk to inform your notification to cancel your permit.
How long do I have to apply for a permit if I am a new member of staff?
you have 2 months to apply from the start of your employment. If you do not apply within this time you will not be able to apply for that permit year.
Do staff who are currently off long-term need to apply during the application window?
Please contact carparking@glasgow.ac.uk to discuss further.
Will permit holders be guaranteed a parking space?
For Gilmorehill and Garscube, as under the current scheme, a parking permit will not guarantee a parking space but it offers the right to enter the campus and look for a space.
A permit also does not guarantee a space in any particular car park at these locations.
For Tay House permits, a specific parking space will be allocated within a designated local car park. this is due to the car parks being externally managed.
Permits are issued for a specific campus and are non transferable to another campus.
How much is the fee for a Parking Charge Notice?
Parking Charge Notice fee will be £60. If paid within 14 days the charge is reduced to £30.
Can visitors be guaranteed a parking space?
Gilmorehill and Garscube campuses have a number of designated visitor spaces available for pre-booking up to two months in advance and charged on a half day or full day rate. Visitor spaces are subject to availability and can get booked up quickly so please allow for this when planning to make a booking.
The number of visitor spaces at each campus will be reviewed regularly and may be subject to change depending on demand.
Is there an appeals process for those who are not successful in obtaining a permit?
Yes. Any appeal against the decision whether to issue a permit or not will be dealt with by the University in line with the criteria-based assessment and the scheme’s operating code of practice. Further proof of evidence may be requested. See here for more details.
Can my vouchers for my Occasional Permit be carried over to the next year?
Unfortunately not. The system is not configured to do that. We would encourage colleagues to ensure they have used their vouchers by the end of the permit year. if however you have not used all your vouchers please contact the parking team.
How do I inform you of a change of vehicle?
It is the permit holders responsibility to ensure that their details are updated on the system. You can also contact carparking@glasgow.ac.uk to let the team know of a change in vehicle. If you do not keep your details updated, you may receive a parking charge notice.
I have lost my staff card – how do I gain entry via the barriers?
If you have lost your card, please request a new one by contacting IT Helpdesk.
Please contact carparking@glasgow.ac.uk if there is an issue with access to the barriers.
Occasional Permit - why cant I make a booking?
If the system shows 'Maximum sessions booked at this location', this means there we are fully booked for that specific day and you are unable to book your vehicle onto campus. This has nothing to do with the number of vouchers you have remaining, it simply means we are fully booked.
Occasional Permit - process to make a booking
Please be aware that you must book your vehicle using the online booking system (process below) each time you want to park on campus, even though your staff card allows you access, if you haven't booked online you will be subject to a parking charge.
To book your parking space;
Log into your account; https://frontdoor.spa.gla.ac.uk/login/
Choose Parking Permit Portal
Click the blue ‘P’ Parking Voucher sign
Click ‘Book’ beside your Occasional Permit *Remaining voucher number in brackets
Complete the booking form
Click Continue
You must book your vehicle in BEFORE arriving onto campus.
Can I reserve parking spaces on campus for planned works or events?
Yes. Please contact carparking@glasgow.ac.uk with details of your requirement. All requests for reserving spaces/coning areas must be approved by the parking team in the first instance.
How do I create and upload the Traveline JourneyPlan?
The Traveline Journeyplan can be created from the webpage https://www.travelinescotland.com/lts/#/travelInfo.
Provide your home postcode into the ‘From’ box. Provide your campus postcode into the ‘To’ box.
- Gilmorehill Campus: G12 8QQ
- Garscube Campus (Veterinary School): G61 1QH
- Garscube Campus: G61 1BD
- Tay House: G2 4LH
The journeyplan will be generated by the website.
The journeyplan shows the route on the map and gives an overview of public transport options on the left hand side.
Take a screenshot of the journeyplan with pressing the ‘Print Screen’ button on the keyboard, open a word document and copy the screenshot into the word document with pressing ‘CTRL+V’. Save the file.
Upload the saved file as part of your application.
How can I issue a journeyplan that includes detours due to my care responsibilities?
Your journeyplan should only show the direct route from home to the University.
Please disregard any stops you may make to fulfil care responsibilities such as for drop-offs of children at schools or nurseries, or visits to other dependants on the way to school. These journeys should be described in the care responsibility section of the application, but not be part of the journeyplan screenshot.
My journeyplan comes up blank and no travel options are shown. What should I do?
This may happen due to cut-off settings in the journeyplan software.
Please email carparking@glasgow.ac.uk if this happens and provide your home and work postcode. We will then give you further instructions on what to do in such a case.
Can I apply for a parking permit and participate in the Cycle to Work Scheme?
Those who have a standard parking permit through the Car Parking Scheme are not eligible to participate in Cycle Plus. Occasional use parking permit holders may still be eligible to participate in Cycle Plus should they meet all other eligibility criteria.
Lilybank Gardens Car Park - can University Staff use this car park if they hold a permit?
This car park is for use by valid Gilmorehill STANDARD PERMIT HOLDERS ONLY.
You cannot park in this car park if you have an Occassional Parking Permit.
Standard permit holders will be issued with a dashboard permit by the parking team. This permit MUST be displayed on the dashboard to avoid receiving a penalty charge notice by Glasgow City Council. These permits are not transferrable to any other vehicle and the vehicle registration parked must match the registration on the permit.
Please note:- Lilybank Gardens Car Park is managed and enforced by Glasgow City Council, not the University of Glasgow.
Can I park on Lilybank Gardens street pay and display parking bays?
No. These parking bays on University Gardens are not part of the permit scheme.
Only parking within the main car park at Ashton Lane is permitted by permit holders, only if you have a valid Gilmorehill standard permit.
You will be issued a penalty charge notice if you park in the pay and display bays at Lilybank Gardens unless you have paid to park there using the pay and display machines.
I am getting a new car, what do I do with my Lilybank Gardens permit if it shows my old registration?
You must return your old permit to the parking team who will issue a new one on receipt of your old permit with the details of your new vehicle.
Lilybank Gardens - Penalty Charge Notice Why do I need to contact the council?
Lilybank Gardens car park is managed and enforced by Glasgow City Council and not the University of Glasgow.
The University of Glasgow has no powers regarding enforcement for the car park therefore if appealing your ticket, you must contact the Council using the details on the reverse of your ticket, quoting the reference number.
Lilybank Gardens - Why do I have to display a permit on my dashboard?
For eligible permit holders, You MUST display a valid permit on your dashboard to park at Lilybank Gardens car park. The permit is only valid for the duration of your standard Gilmorehill Permit.
The permit will have a valid from and to date and also display vehicle registration. The dashboard permit you are issued by the parking team is non transferrable to any other vehicle other than the vehicle registered on your permit and marked on the dashboard permit.
You must clearly display your permit on the dashboard of your car or you will be subject to a penalty charge notice issued by Glasgow City Council.
If you change your vehicle you MUST let us know so we can issue you with a new dashboard permit. We will not issue you a new one without you returning the old permit.
I have lost my Lilybank Gardens Permit, what do I do?
Contact carparking@glasgow.ac.uk. Please note that you cannot park in Lilybank Gardens car park if you do not display a valid permit on your dashboard. If you are waiting for a replacement permit, please park elsewhere on campus until you receive your new permit or you can pay to park in Lilybank Gardens car park.
How long do you have to accept the offer of an occasional permit?
You have about 2 months to accept the offer of an ocassional permit. if you do not accept the offer by the end of the offer period, then your permit will be cancelled and you wont be able to apply for another permit that year.
If there is a valid reason you have not accepted, please email carparking@glasgow.ac.uk