Current Residents FAQs

How can I view a copy of my accommodation contract?

Log into your accommodation online portal

Under Offer you will see 'View accepted offer'. Follow the link and at the bottom of the Accommodation Contract Review page is a link to download the pdf version of your accommodation contract.

How do I request a room move?

From the Monday following arrivals weekend in September, the Room Transfer option will be visible on your accommodation online portal You can select the reason you wish to move rooms and there is a text box to give us more information.

Room Transfers are subject to availability within the University residence portfolio. If a transfer is possible you will be contacted by email with the details. If you move to a room where the fees are different to your originally allocated room, the fees will be adjusted.

How do I pay my accommodation fees?

On accepting an offer of accommodation, most students pay a one-off prepayment of £600 by credit or debit card.

The remaining balance must be paid through your MyCampus account. Please note that accommodation fees will appear in your MyCampus account on or shortly after the contract start date . You cannot set up a payment schedule until the fees are on MyCampus.

You may pay in instalments via a UK bank account (Direct Debit) or by credit card (manual payment plan). See Payment methods and Your Finances for details.

For information on payment of tuition fees go to Your Finances at: https://www.gla.ac.uk/students/sset/guides

When do I find out my room/flat details and who my flatmates are?

Your room/flat details will be given on the day you arrive. We cannot release these details in advance in case we have to make any last minute adjustments to room allocations. Don't worry if you are going to arrive a few days after the main arrivals weekend. The rooms are allocated in advance of your arrival, not on the day itself, so nobody can grab the perceived 'best room' if they arrive before you.

Part of the excitement of your arrival is meeting your new flatmates. Just remember everyone is in the same situation and may be feeling a bit nervous too.

The Residence Life teams are there for you to help you settle in and orientate around the residence and campus.

Can I drink the water from the tap/faucet?

Yes you can. Scotland benefits from some of the finest natural resources in the world. We use water to make our famous whiskies and supplies are regularly replenished!

Scottish Water are installing Top Up Taps throughout Scotland so you can fill up your reusable water bottle when you are out and about. Top up Taps can be found in Glasgow's Botanic Gardens and Queensberry Square in Dumfries. Please see Scottish Water's map for other locations.

Where can I do my laundry?

All Glasgow* residences have washing and drying facilities open up to 24 hours a day, making it easy for you to stay up-to-date on your laundry pile. We use a laundry system called Circuit Laundry across all of our Glasgow residences, and you pay for each load with credit which you (or someone else) can top up online. We have some top tips from Circuit to help you.

Our Dumfries residences have washing machines which are free to use for our residents.

*Firhill Court/Thurso Street/Kelvin Court/Havannah House/Kelvingrove House/Blackfriars/Bridge House - please consult your residence guide or welcome information

How do I arrange a grocery delivery?

Visit our UofGLiving online grocery guide for information on the options.

I'm under 22. How do I get free bus travel in Scotland?

If you’re under the age of 22, you are eligible for free bus travel!

Apply

To apply for the scheme and access free bus travel, you will need a new or replacement National Entitlement Card (NEC) or Young Scot National Entitlement Card (Young Scot NEC). 

  • To apply, renew or request a replacement National Entitlement Card (NEC) please visit https://getyournec.scot/nec/
  • To apply for or renew a Young Scot National Entitlement Card (Young Scot NEC), you need to contact your Local Authority. Please visit https://young.scot/the-young-scot-card/ for full details and a link to check which Local Authority area you live in. 

Please be aware that previously issued cards will not be accepted and the photograph on the card must look like you. 

For the full story, please visit UofGLiving

How do I access the internet?

In most University of Glasgow residences, Internet and IPTV services are provided by our IT service partners Optify. Complete information regarding all services and setup is available at site reception desks and on the Optify web page.

Check out our UofGLiving page for further information and contact details.

Firhill Court/Thurso Street/Kelvin Court/Blackfriars/ Havannah House/Blackfriars/Bridge House/Solasta Riverside - please consult your residence guide or welcome information.

How do I join UofGSport?

All information can be found on UofG Sport app or at www.glasgow.ac.uk/sport 

Membership is personal to the Member and may not be assigned, transferred or otherwise disposed of; you may not allow anyone else to use your Membership. Please view the full Membership agreement

How do I access MyCampus?

To become a fully registered student of the University, you must register online:

  • You will do this every year before the start of your programme of study
  • You will use MyCampus - the University's student information system
  • You will receive full details of how to log into MyCampus by email

Please review the Registration pages for full details.

Can I reapply to stay in residence for a subsequent year?

We may be able offer accommodation to a number of continuing students. If you wish to be considered for a place in UofG accommodation after your first year, please apply in the usual way. The number of places available for returners will depend on the numbers of first year students applying for a guaranteed place. Please refer to the Admissions Policy:

Undergraduate Admissions Policy

Postgraduate Admissions Policy

Continuing students can also apply to join the Residence Life team which can be a valuable addition to your CV as well as benefitting from a rent reduction. Find out more on the Residence Life pages.

Can I extend my stay over the summer?

We’d be more than happy to allow you to stay a while longer providing we have availability. Residents will be contacted in February to ask if a summer extension is required. Please note this may mean moving to a different room or residence for the summer months.

What is the internet speed in residences?

The average internet speed is 100 Mbps.

Can I have a pet animal in my residence?

Under the terms of the accommodation contract, no pets or live animals of any kind are permitted in University residence.

If you have an assistance animal, due to a registered disability, please include this information in your application. Please refer to the Assistance Dogs (and Other Animals) Policy for more information.