Pre-Arrival FAQs

Where do I collect my keys?

Please visit Halls of Residence Welcome Information to find out key collection details, view the residence guide and residence FAQs

Can I view my accommodation before I move in?

Images of our residences can be found on UofG Accommodation - Flickr and we have 360° tours of Murano Street Student Village and Queen Margaret Residence on YouTube Accommodation Services


When do I find out my room/flat details and who my flatmates are?

Your room/flat details will be given on the day you arrive. We cannot release these details in advance in case we have to make any last minute adjustments to room allocations. Don't worry if you are going to arrive a few days after the main arrivals weekend. The rooms are allocated in advance of your arrival, not on the day itself, so nobody can grab the perceived 'best room' if they arrive before you.

Part of the excitement of your arrival is meeting your new flatmates. Just remember everyone is in the same situation and may be feeling a bit nervous too.

The Residence Life teams are there for you to help you settle in and orientate around the residence and campus.

What should I bring?

You need to bring cutlery, crockery, cooking utensils and towels for most residences. Check your residence profile to see what is included:

Undergraduate residence profiles

Postgraduate residence profiles

Visit our UofGLiving page for some great tips on what to bring or to buy when you arrive.

Also remember your passport, driving licence and other important documents. Lastly don't forget your phone/laptop charger.

How do I join UofGSport?

For the same price as an annual off-peak membership, you can have full access to all UofGSport facilities, all year at Gilmorehill and Garscube. You can either pay directly to the team at either site, or the first time you log into your UofG Sport account you can begin your membership there. 

All information can be found on UofG Sport app or at 

Membership is personal to the Member and may not be assigned, transferred or otherwise disposed of; you may not allow anyone else to use your Membership. Please view the full Membership agreement

How do I access the internet?

In most University of Glasgow residences, Internet and IPTV services are provided by our IT service partners Optify. Complete information regarding all services and setup is available at site reception desks and on the Optify web page.

Check out our UofGLiving page for further information and contact details.

Firhill Court/Thurso Street/Kelvin Court/Blackfriars/ Havannah House/Dobbie's Point/Blackfriars/Bridge House/Solasta Riverside - please consult your residence guide or welcome information.

Can I bring my car?

This really depends as some of our residences have car parks whilst others don’t. Once your place is confirmed, please give your residence a call to check and to find out the specific arrangements for parking.

Refer to the relevant residence profile to find out which have on-site parking.

Undergraduate residence profiles

Postgraduate residence profiles

How do I access MyCampus?

To become a fully registered student of the University, you must register online:

  • You will do this every year before the start of your programme of study
  • You will use MyCampus - the University's student information system
  • You will receive full details of how to log into MyCampus by email

Please review the Registration pages for full details.

How do I pay my accommodation fees?

On accepting an offer of accommodation, students pay a one-off prepayment of £600 by credit or debit card.

The remaining balance must be paid through your MyCampus account. Please note that accommodation fees will appear in your MyCampus account on or shortly after the contract start date . You cannot set up a payment schedule until the fees are on MyCampus.

You may pay in instalments via a UK bank account (Direct Debit) or by credit card (manual payment plan). See Payment methods and Your Finances for details.

For information on payment of tuition fees go to Your Finances at:

I'm under 22. How do I get free bus travel in Scotland?

If you’re under the age of 22, you are eligible for free bus travel!


To apply for the scheme and access free bus travel, you will need a new or replacement National Entitlement Card (NEC) or Young Scot National Entitlement Card (Young Scot NEC). 

  • To apply, renew or request a replacement National Entitlement Card (NEC) please visit
  • To apply for or renew a Young Scot National Entitlement Card (Young Scot NEC), you need to contact your Local Authority. Please visit for full details and a link to check which Local Authority area you live in. 

Please be aware that previously issued cards will not be accepted and the photograph on the card must look like you. 

For the full story, please visit UofGLiving

Can I cancel my offer/contract?

You can cancel 21 days prior to the contract start date without penalty. Cancellation must be in writing to 

If you cancel less than 21 days but up to one day prior to the contract start date any prepayment will not be refunded.

If you cancel after the contract start date (even if you haven't checked in) you are liable for the fees for the duration of the contract unless a suitable replacement student is found to occupy the room. Please read your Accommodation Contract (also known as Standard Licence) in full before you accept your offer.