Student Support Officers

Life at university can be full of excitement, but it can also come with many challenges. There may be times where you are facing difficulties and aren’t sure where to go for support. That’s where our Student Support Officers (SSOs) come in.

The College of Arts and Humanities SSO team are here to listen to your concerns and provide early first line support. As part of this, we may link you up with different services across the university to help you begin to resolve the issues you may be experiencing.

The Student Support Officer service for the College of Arts and Humanities works largely by appointment, and we can offer online, telephone or in person appointments depending on what is preferred. Please feel free to get in touch if you have any questions about the service.

Please note that the Student Support Officers are not trained counsellors, but we are here to listen and to guide you to more appropriate forms of support.

What resources can an SSO link me up with?

The dropdown menus below give an idea of how your SSO can help you in different situations. Please note that this is not an exhaustive list, and we encourage you to reach out to us with whatever you are facing.

Emotional Wellbeing

We can help you to access a range of mental health and wellbeing support, including self help resources, masterclasses and counselling. Find out more by visiting the Counselling and Psychological Support webpages here.

Study Support

Student Learning Development offer a broad range of study support which can alleviate some of the issues you may be having around studying and help you to learn more effectively. Find out more here.

Financial Issues

If you find yourself struggling with your finances, your SSO can chat the issue through with you and help you to access appropriate financial support. This may include issues with your tuition fees, changes to your financial circumstances or finding yourself in financial crisis. The financial aid webpages here can also provide more information.


Living in student accommodation can be great, but it can sometimes come with unique challenges, or even crisis. The SSO team can work with the Accomodation Services and Residence Life teams to help you to navigate this.


If you have or suspect you may have a disability, the University can put provisions and adjustments in place to help support you with this. Your SSO can help you to access Disability Services and begin the process of accessing support. We can also support you in accessing the Disabled Students Allowance if this is something that you would be entitled to.

Careers Information

If you are looking for work to support your studies or are unsure what to do after you graduate, the SSO team can help you to navigate career support. You can also find out more about what the careers team offer here.