Lost passports, visas and BRPs

Please follow these steps in the event that you lose your passport, visa or BRP.

In UK: lost/stolen passport

Step 1: Inform the police

Inform the police that your passport has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store this somewhere safe as you will usually need this for your replacement passport application.

Step 2: Contact your country’s embassy in the UK

Explain what has happened and to ask how to replace your passport. You may be required to take the application to the embassy to submit it in person (please note that some embassies are in London).  It is important that you apply to replace your passport immediately as the process can take several weeks. Please refer to your embassy for guidance on their specific procedures and on how long it may take.

Step 3: Update the university, UKVI (and the police, if required to register)

All students are required to inform the Immigration Compliance team at the university of any change in their passport details. Therefore, you must email a copy of your new passport ID details page to immigrationcompliance@glasgow.ac.uk once you receive it.

You must also inform UKVI that you have received a new passport by providing your new passport details to them using the Migrant Change of Circumstances form.

If you are also required to register with the police, you must take your new passport to the police to update your Police Registration Certificate.

In UK: lost/stolen BRP or visa sticker (vignette)

Lost BRP card

Step 1: Inform the police

Contact the police to inform them that your Biometric Residence Permit (BRP) has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store this somewhere safe as you will need this for your replacement BRP application.

Step 2: Report loss/theft to UKVI & replace your BRP card

If your lost or stolen BRP was valid for 3 months or more, you should report the BRP as lost/stolen to UKVI then use the online application form to apply for a replacement BRP card. You must do this within 3 months of the theft or loss of your BRP, otherwise you may have to pay a financial penalty of up to £1,000 or UKVI may shorten your permission to stay.  

If your lost or stolen BRP was valid for less than 3 months, please follow the guidance at the UKVI website to find out if you need to apply for a replacement or just report the loss/theft of your BRP, depending on your circumstances.

Step 3: Update the university (and the police if required to register)

All students are required to inform the Immigration Compliance team at the university of any change in their visa details.  Therefore, you must email a copy of your new BRP to immigrationcompliance@glasgow.ac.uk once you receive it.

If you are also required to register with the police, you must take your new BRP to the police to update your Police Registration Certificate.

Lost visa sticker in passport

Step 1: Inform the police

Contact the police to inform them that your passport containing your visa has been lost/stolen. They will give you a crime reference number and/or a police report. Make sure you store this somewhere safe as you will need this for your replacement passport and visa application.

Step 2: Replace your visa sticker with a BRP card

If your lost passport contained your visa in the form of a sticker, you will need to apply to have your visa replaced once you have a new passport (follow the instructions here to apply to replace your passport).  You must apply for the replacement visa using an online form.  Applicants must provide their biometric details and will be issued with a visa in the form of a Biometric Residence Permit (BRP) card, rather than another sticker in their passport. 

If there are 8 weeks or less left on your lost/stolen visa, please make an appointment with the International Student Advisers for further advice.

Step 3: Update the university (and the police if required to register)

All students are required to inform the Immigration Compliance team at the university of any change in their passport and visa details.  Therefore, you must email a copy of your new passport and BRP to immigrationcompliance@glasgow.ac.uk when you receive them. 

If you are also required to register with the police, you must take your new passport and BRP to the Police to update your Police Registration Certificate.

 

Outside UK: lost/stolen passport

Step 1: Inform the local police

You should contact the police in the area where your passport was lost/stolen to inform them that your passport has been lost/stolen. They should give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2Contact your country’s embassy

Explain what has happened and to ask how to replace your passport. You must not try to travel with a photocopy of your passport. The Border Force Officers will not permit you entry to the UK without an original passport.

Step 3: Update the university, UKVI (and the police if required to register)

All students are required to inform the Immigration Compliance team at the university of any changes in their passport details. Therefore, you must email a copy of your new passport to immigrationcompliance@glasgow.ac.uk once you have received it.

You must also update UK Visas & Immigration with your new passport details by filling in a Migrant Change of Circumstances form

If you are also required to register with the police, you must take your new passport to the police to update your Police Registration Certificate.

Outside UK: lost/stolen BRP or visa sticker (vignette for the full length of permission)

Lost BRP

Step 1: Inform the local police

You should contact the police in the area you are staying to inform them that your BRP has been lost/stolen. They should give you a crime reference number and/or a police report – make sure you store these somewhere safe as you will need them.

Step 2: Inform UKVI

You must also report the loss or theft of a BRP to UK Visas & Immigration soon as possible. You should do this by entering the details online using the UKVI webpage to report a lost or stolen BRP

Step 3: Apply for a temporary single-entry visa  

You must apply for a temporary single-entry visa after you have reported your BRP as lost/stolen to UKVI.  This will be a sticker placed in your passport.  You will need to apply at the local Visa Application Centre in the country which you are in.

For 'category of application', select 'A replacement biometric residence permit (BRP) visa'.

You do not need to provide a CAS for this application but a providing a Certifying Letter confirming that you are still studying would be helpful. 

You must not try to travel with a photocopy of your BRP. The Border Force Officers will not permit you entry to the UK without an original visa.

Step 4: Once you have returned to the UK, apply to replace your BRP

You must apply to replace your BRP card. The UKVI website states that you must apply for a replacement BRP within 3 months of reporting it lost or stolen (unless you have a good reason, for example you were unable to return to the UK in that time).

Step 5: Update the University (and the police if required to register)

All students are required to inform the Immigration Compliance team at the university of any change in their visa details. Therefore, you must email a copy of your new visa and BRP to immigrationcompliance@glasgow.ac.uk once you receive them. 

If you are also required to register with the police, you must take your new BRP to the police to update your Police Registration Certificate.

 

Lost visa sticker (for full length of permission) in passport

Step 1: Inform the local police

You should contact the police in the area you are staying to inform them that your visa sticker in your passport has been lost/stolen. They should give you a crime reference number and/or a police report. Make sure you store these somewhere safe as you will need them.

Step 2: Apply for a replacement visa sticker to return to the UK

Once you have applied for and received a new passport, follow the instructions here to apply for a replacement visa sticker to return to the UK

At 'Confirm your visa type', select 'BRP Vignette transfer'.

At 'Category of application', select 'To transfer or replace your visa (vignette)'

You do not need to provide a CAS but a Certifying Letter confirming that you are still studying would be helpful. 

Step 3: Update the University (and the police if required to register)

All students are required to inform the Immigration Compliance team at the university of any change in their visa details. Therefore, you must email immigrationcompliance@glasgow.ac.uk with a copy of your new visa sticker once you have received it.

If you are also required to register with the police, you must take your new visa to the police to update your Police Registration Certificate.