New Employee Assistance Programme provider

Published: 20 September 2022

Our Employee Assistance Programme (EAP) provider is changing from PAM Assist to Health Assured

From October 1, our Employee Assistance Programme EAP provider will change from PAM Assist to Health Assured.  

You can continue to utilise PAM Assist up until midnight on September 30. 

Transitional arrangements are being put in place for anyone who is currently receiving support or counselling from PAM Assist over this period.  

As Health Assured offer a complete support package of wellbeing solutions, they will also replace our online service Togetherall 

What is an Employee Assistance Programme (EAP)? 

An EAP is a confidential employee benefit designed to help you deal with personal and professional problems that could be affecting your home or work life, health, and general wellbeing. 

Our EAP service provides a complete support network that offers expert advice and compassionate guidance 24/7, covering a wide range of issues. We strongly believe in providing an EAP service that offers not only reactive support when someone needs it but also proactive and preventative support to deliver the best possible outcomes. 

About Health Assured  

Following a comprehensive selection process Health Assured has been chosen as our new EAP provider 

As the UK and Republic of Ireland’s largest, award-winning provider of employee  wellbeing solutions, Health Assured is committed to providing a first-class service to the University. In addition to counselling, they provide a range of dedicated online and telephone services which are available 24 hours a day, 365 days a year. 

Look out for more details on Health Assured coming soon. If you have any queries about these changes, please contact the  People and Organisational Development HR Helpdesk.


First published: 20 September 2022