Help us keep you safe
We have put range of new safety measures in place to keep everyone safe when visiting our venues. These measures are in line with Scottish Government guidelines. Visitors should be aware that we are required to collect minimal contact details to support NHS Scotland’s Test and Protect service.
Book a timed ticket in advance
- Timed tickets are required to enter our venues.
- All visitors, including Hunterian Friends, should book online in advance.
Follow the one-way routes
- One-way routes and safe distancing guidelines are in place throughout our spaces.
- Please keep your distance from others.
Extra safety measures
- We ask that you wear a face covering to protect you and those around you. All visitors over the age of 5 are now required to wear a face covering, except where an exemption applies.
- Use the hand sanitiser provided along with washing your hands regularly. Hand sanitiser is available in key areas, along with increased cleaning regimes in toilets and other high footfall areas.
- There are protective screens in place at our desks.
- We have no formal cloakroom facilities and our lockers are currently closed and so please avoid bringing bulky coats or bags.
- We only accept card or contactless payments to minimise touchpoints.
- We have been awarded ‘We’re Good to Go’ status for our safety measures.
Frequently asked questions
- For further information about the changes we've made, visit our Frequently Asked Questions section.
We're Good to Go!
We’ve signed up to the ‘We’re Good to Go’ scheme, a new UK-wide industry standard and consumer mark to provide confidence for visitors, communities and tourism businesses alike – as the sector works towards reopening.
The ‘We’re Good To Go’ industry standard and supporting mark allow businesses across all sectors of the tourism industry in Scotland to demonstrate that they're adhering to the respective government and public health guidance, and have carried out a COVID-19 risk assessment to check they have the required processes and protocols in place.
The free scheme complements the guidance already issued by Scottish Government to help tourism businesses plan to reopen.
We are working hard to adhere to government and public health guidance and have carried out a COVID-19 risk assessment to check we have everything in place to reopen safely.
NHS Scotland Test and Protect
Visitors should be aware that we are required to collect minimal contact details to support NHS Scotland’s Test and Protect service. This measure will form part of the national effort to suppress COVID-19 and support the country as lockdown restrictions are gradually eased.
We are required to collect the following information:
- The name of each visitor, or when attending as a small household group, the contact details for one 'lead member' of that group, noting the size of the group.
- A contact phone number for each individual, or for the ‘lead member’ of a small household group.
- Date of visit and arrival and, where possible, departure time.
Please see the related Privacy Notice.