Frequently Asked Questions

Which venues are open?
The Hunterian Museum reopened on 18 August. The Hunterian Art Gallery will reopen on 22 September. The Mackintosh House remains closed for the moment. We will post further updates here and on our social media channels as soon as possible.

Where is the Hunterian Museum?
The Hunterian Museum is in the main building of the University of Glasgow campus, on University Avenue. See our map and transport information.

Where is the Hunterian Art Gallery?
The Hunterian Art Gallery is on Hillhead Street next to the University of Glasgow Library. See our map and transport information.

What are your opening hours?
We have introduced new temporary opening hours: 10am to 4pm from Tuesday to Saturday and 11am to 4pm on Sundays.

How do I book my visit?
We’re asking all visitors, including Hunterian Friends, to book a timed ticket online in advance. This allows us to manage numbers and maintain physical distancing.

If you book tickets you can't use, please let us know. This way we can offer the tickets to someone else to enjoy. Please email Hunterian-Reception@glasgow.ac.uk or telephone 0141 330 4221.

Are timed tickets free?
Timed tickets for the Hunterian Museum are free of charge. These need to be booked in advance and can be done via our Tickets page. Tickets for the Hunterian Art Gallery will be available soon.

How far in advance can I book?
Currently, tickets can be booked up to 2 weeks in advance.

Can I get a ticket in person on the day?
We anticipate that some tickets will remain available each day, allowing visitors to get a ticket in person, but we recommend everyone books online in advance to avoid disappointment. Please be aware that we are required to collect minimal contact details to support NHS Scotland’s Test and Protect service.

Can I book a group visit?
We do not take formal group bookings and large numbers of visitors cannot be accommodated at this time. This is so we can follow social distancing measures safely.

My plans have changed and I don’t need my free ticket what should I do?
If you book tickets you can't use, please let us know. This way we can offer the tickets to someone else to enjoy. Please email Hunterian-Reception@glasgow.ac.uk or telephone 0141 330 4221.

What social distancing and hygiene measures do you have in place?
To help everyone keep a safe distance, we are managing visitor numbers through timed tickets and one-way routes through our spaces. There is safe distancing and other guidance signage on-site and hand sanitiser available in key areas. There are also increased cleaning regimes in toilets and other high footfall areas, and screens are in place at all desks. We’re only accepting card or contactless payments to minimise touch-points.

Will I need to wear a mask or face covering?
We ask that you wear a face covering to protect you and those around you. All visitors over the age of 5 are now required to wear a face covering, except where an exemption applies.

We are following government guidelines and will continue to review all our safety measures in line with our ongoing risk assessments.

What personal protective equipment have you provided for your staff?
Our front of house team have been given face coverings to wear if they wish to. They also have hand sanitiser and wipes for equipment, and further items have been issued depending on the team member’s role.

What steps have you taken to ensure visitors with disabilities have access to the galleries?
We have ensured that maximum access and inclusion has been considered at every stage of our plan for reopening to create a safe and enjoyable experience for everyone who visits. Unfortunately for safety reasons we have temporarily withdrawn our sensory bags and are considering alternatives.

If I’m unwell on the day of my visit, what should I do?
If you or anyone you live with displays symptoms associated with Covid-19, or if you’ve recently been in contact with someone who has Covid-19 please stay at home and delay your trip until it is safe to visit.

If you book tickets you can't use, please let us know. This way we can offer the tickets to someone else to enjoy. Please email Hunterian-Reception@glasgow.ac.uk or telephone 0141 330 4221.

How long am I allowed to spend in the spaces?
We ask that you follow the one-way system but you can visit for as long or short a time as you like.

Are the toilets open?
Yes, there are toilets available, with social distancing measures and extra cleaning regimes in place.

Is there a cloakroom?
There are no formal cloakroom facilities available in Hunterian venues. Please avoid bringing bulky coats or bags when you visit.

Is there a shop or café?
The University Gift Shop is located below the museum. The shop stock a range of books, gifts and accessories, related to The Hunterian collections and the University. The University has a number of café facilities on campus which can be used by our visitors. Byres Road and Ashton Lane are 5 minutes walk away and offer a range of cafes and restaurants.

Will you be giving out maps, leaflets, or trails?
To minimise touch points, we’re not giving out paper maps or trails. There are digital versions of maps and leaflets available on our website.

Are buggies allowed?
Yes, we welcome visitors with young children and buggies but would encourage visitors with young children in buggies to be vigilant for others’ safety in our spaces.

Will events and activities be taking place?
There are no events or activities running at the moment. This is so we can follow social distancing measures safely.

Will guided tours be taking place?
There are no guided tours running at the moment. This is so we can follow social distancing measures safely.

I’m a visitor with access needs, am I still able to book out wheelchairs for my visit?
Yes, we are still able to lend wheelchairs, with enhanced cleaning measures in place. These need to be pre-booked, please email Hunterian-Reception@glasgow.ac.uk or telephone 0141 330 4221.

What happens to my Hunterian Friends membership during the closure?
We will make sure you still receive your full membership benefits by adding whatever length of time the galleries are closed to your membership term for free.

What happens if I join as a Hunterian Friend during the closure?
If you join as a Hunterian Friend during the time that our venues are closed, you will receive your full first year of membership, and all other benefits, from when our venues reopen.

Do you have wheelchair access?
Currently, wheelchair users, or people with mobility impairments, can access all areas of the Hunterian Museum by lift. The Hunterian Museum has accessible toilets. In the Hunterian Art Gallery, access is by ramp to ground floor and then by lift to the basement and first floor Gallery 2.

Do you have a policy to deal with a situation should an individual with ASD become distressed?
Our Front of House team are autism aware and understand that meltdowns are sometimes unavoidable and distressing for the child and their family. The Museum does not currently have a designated quiet space for moments of distress, however the Front of House team will be happy to assist in any way that they can.

Do you have a quieter entrance to the Hunterian Museum?
There are two entrances to the Museum:

  • Via lift. Located opposite the University of Glasgow Shop in the University’s Main Building on University Avenue, the lift takes you directly into the Museum. (Select Level 4).
  • Via stairs from the ground floor, through the cloisters and up another set of stairs. The Museum entrance is on the right as you reach the top of the stairs.

Both entrances are usually quiet, however the entrance via stairs can be busier due to lectures and other events taking place in the building. Lectures usually change over on the hour, so that can be a busy time.

Exam periods (early December, April and May) can be particularly busy on the stairs early in the morning and at lunch time.

Can I take photographs or video?
Visitors are welcome to take photographs and video in the Hunteria Museum for personal, non-commercial use. We hope you will share them on your social networks! #hunterian. We do not allow the use of tripods, monopods, selfie-sticks or flash lighting. Professional photographers and film crews should contact Harriet Gaston about permission to photograph and film in Hunterian venues.

Do you have family friendly toilet facilities which will enable me to accompany my child to the toilet?
All toilets for the Hunterian Museum are located on Level 2. The lift used to enter the museum is the most direct way to these toilets. There is an accessible toilet available which can be used for taking your child to the toilet. 

Are dogs allowed?
We welcome assistance dogs.

Do you have somewhere that we could eat our own food?
The Hunterian does not have a room that is suitable for eating in. Outside the Hunterian Museum is the Main Building Quad which has benches, this would be suitable on sunny days for bringing your own food.

Is sketching allowed?
Sketching is not currently permitted within our spaces due to the one way system and social distancing. 

How do I contact The Hunterian, or members of Hunterian staff?
You can find contact details on our Contact Us page.

Internships, Placements and Jobs at The Hunterian
Internships and placements working with The Hunterian collections are currently open to . Any jobs at The Hunterian are advertised on the University’s website.

Where are the rest of Hunter’s collections?

Manuscript Collection
Hunter's illuminated manuscript collection is in Special Collections in the University Library, along with his collection of printed books.

Feedback
Please help us to improve how we operate by giving us feedback. The Hunterian is currently working on making its venues more accessible for visitors with additional support needs. If we have done anything wrong or you have any recommendations on how we can improve our facilities and resources for future visits, please speak to our Front of House team or email Hunterian-reception@glasgow.ac.uk to pass these comments on.