Frequently Asked Questions

We will update this page with key information and answers on a regular basis.

If you have any questions for the team, please send us an email.

International Student Communications

As we come to the end of Semester 1, many students seek confirmation about our plans for Semester 2, especially given the news about the Omicron variant and the impact that this is having on international travel.  Timetables are updated for Semester 2 and reflect our intention to do as much small group teaching on campus as possible, with lectures and larger classes mostly delivered online. Our number one priority continues to be the health, safety, and wellbeing of every member of our community, and we will continue to follow Scottish government guidance. Our expectation continues to be that students will be joining us by the 15th January wherever possible.  

However, we know that some students now find themselves unable to travel to the University to continue their studies with us as a result of extenuating circumstances, such as travel restrictions, unavailability of accommodation or medical concerns. We have written to all International students we believe are not already with us in Glasgow and may not yet have confirmed travel and accommodation plans for Semester two. These students have been directed to specific points of contact and advised that it is essential that they let us know about any possible delay to, or difficulty with arrival, before the 14th December so we can provide appropriate support and guidance.  

Guidance has been developed for staff supporting these students. Access this document Staff Guidance for Semester 2 International Student Communications

We are doing our best to ensure we cover all of the questions we receive, but please let us know if you still have any questions that are not covered by the content below 

My understanding is that all international students must be in Glasgow by 15 January, Can the CAS that has been issued be extended beyond this deadline?

A UofG as the sponsor of the visa can amend the latest arrival in the UK date for students. If the student is to remain online for study, they do not require a visa and so will not require any change to their CAS. It will be withdrawn by the University after the expiry date passes. If students intend to arrive between 16 Jan and 6 Apr 2022, they should approve this with their School, and the School can request that Admissions make the appropriate change. For UG students studying across Schools, decision making will entail additional coordination. Once raised with UKVI, the CAS is valid for a period of 6 months. As such, Admissions may be able to extend the latest arrival date (depending on when the CAS was originally issued) or may require to withdraw that CAS and reissue another. We will manage this process in line with the individual circumstances of the student. Link to process previously communicated by Admissions: School Approved Cas Extention Process

Q If a PGT student has a latest CAS date of 15th Jan, and they opt to take S2 remotely, what happens if they then choose to come to Glasgow for the Summer project semester. Do they need a new CAS then? or is the current CAS extendable to say May? Do we need to action this before the visa sponsorship is withdrawn?

A Admissions have advised that Schools should use the Teams channel in the School Approved CAS Extensions Process to make any requests across the remainder of the AY. Admissions can continue to support that channel through Semester 2 and 3. They can assess the immigration requirements of the individual student and either issue a new CAS, make amendments to an existing CAS or issue a letter for a Short Term Visitor visa.

Q My program advises that I must be in Glasgow for Semester 2, however due to exceptional circumstances I cannot not attend. What are my Options?

A If you are required by your programme to be in Glasgow for semester 2 and you are unable to join us physically, there are a range of options available to you, including deferring, withdrawing your place or exiting with an alternative qualification.

Q Student Option 1: Withdrawal

A If a student advises that they would like to withdraw from their programme. Please follow the existing process to raise a request via the Helpdesk (Ivanti), completing the Admin Withdrawal Request form: Please Note: Specific Information is required within the Additional Comments Field of the form: Please review and follow the attached process: Withdrawal

Q Student Option 2: Early Exit Award

A If a student advises that they would like an Early Exit Award, the existing process to support this should be followed. The School must update the Student Record. Then raise a request via the Helpdesk (Ivanti) to run the Tuition Calculation Process, by selecting the appropriate category: Batch Calc Request

Note: PLEASE DO NOT COMPLETE THE STUDENT RECORD UNTIL THE BATCH TUITION CALC PROCESS HAS BEEN RUN BY AR (ACCOUNTS RECEIVEABLE) AS THIS CAUSES ISSUES Please review and follow the attached process: Early Exit Award Process

Student Option 3: Deferral

A  Enrolled students that cannot travel and cannot learn online COULD defer their place to AY 2022/23. Deferral would mean a restart of study. this is not the ideal route to go down, as this causes a knock on effect later down the line in relation to courses already taken / exams sat, which is likely to cause issue for school if/when students come back onboard as they are essentially restarting.As such, some eligibility criteria would be useful eg PGT Masters Sem 1 entrants and UG Sem 1 entrants in their first year only would be eligible for this option.

Please follow the existing process to raise a request via the Helpdesk (Ivanti), completing the Admin Withdrawal Request form:

Please Note: Specific Information is required within the Additional Comments Field of the form: Please review and follow the attached process: Deferral

Timetabling

  • Q: I am planning to move teaching events from online to on campus, when should I make these changes in CMIS?
  • A: Schools should make any changes to CMIS (e.g. moving existing activity from online to on campus, creating new/additional events) by 19th November.  Note: change requests do not need to be submitted simply to request events    to be roomed. CMIS will close for 2 weeks from mid-day 19th November and during this time Central Timetabling will process requests for rooms on campus. (Published 05/11/2021)
  • Q: Can more 2/3 hour classes be added to the timetable? (this is a move away from the current 1 hour policy)
  • A: Yes, as this is the direction of travel for collaborative teaching. We will need to make sure that the longer session does not create timetable clashes or potentially alter the time to avoid clashes.

Teaching

  • Q: My understanding is that all international students must be in Glasgow by 15 January, Can the CAS that has been issued be extended beyond this deadline?
  • A: UofG as the sponsor of the visa can amend the latest arrival in the UK date for students. If the student is to remain online for study, they do not require a visa and so will not require any change to their CAS. It will be withdrawn by the University after the expiry date passes. If students intend to arrive between 16 Jan and 6 Apr 2022, they should approve this with their School, and the School can request that Admissions make the appropriate change. For UG students studying across Schools, decision making will entail additional coordination. Once raised with UKVI, the CAS is valid for a period of 6 months. As such, Admissions may be able to extend the latest arrival date (depending on when the CAS was originally issued) or may require to withdraw that CAS and reissue another. We will manage this process in line with the individual circumstances of the student. (Published 22/11/2021 )
  • Q: With regards to the expectation that small group teaching will be on campus, what is the situation if tutors wish to continue with online teaching for semester 2?
  • A: There is an expectation that we will do more on-campus teaching in Semester 2. Students are expected to be here and to participate in small group teaching. In some cases, student feedback and experiences of a course from semester 1 might suggest that continuing online is better, however, a balance needs to be reached across a student's programme of study so that they are having an on-campus experience. Should colleagues be apprehensive or have concerns about small group on campus teaching, they should discuss this with their line manager. (Published 12/11/2021)
  • Q: Students are asking me if they can continue to study online in Semester 2. What should we say?
  • A: Our expectation continues to be that students will be joining us by the 15th January wherever possible. Students are expected to be on campus to engage in small group teaching and skills development as well as wider campus life. However, we know that some students now find themselves unable to travel to the University to continue their studies with us as a result of extenuating circumstances, such as travel restrictions, unavailability of accommodation or medical concerns. For any student facing exceptional challenges, it is essential that they let us know about any possible delay to, or difficulty with arrival, so we can provide appropriate support and guidance.

    Please refer students to the following online content for further guidance and contact details:

    PGT:  https://www.gla.ac.uk/myglasgow/students/pgtjanuary2022/

    UG: https://www.gla.ac.uk/myglasgow/students/ugjanuary2022/ (Updated 12/01/2022)

  • Q: What do I say if a student has a medical condition or disability that makes it difficult or impossible for them to come to campus?
  • A: If a student has a chronic health condition or disability, they should contact Disability Services for that to be considered and where appropriate, reasonable adjustments put in place. Any adjustments will be made in light of the overall teaching arragnements for Semester 2. As such, it is not expected that Schools have in place fully online provision as a reasonable adjustment. (Published 09/11/2021) 
  • Q: What do I say if a student flags that they have caring responsibilities that makes it difficult or impossible for them to come to campus?

    A: It is suggested that staff make students aware of the student carers policy and the support available via the Widening Participation Team. Students with caring responsibilities should be encouraged to discuss a carer's plan with their Advisor of Studies, to put in place the provisions they need to study successfully. (Published 18/11/2021)

  • Q: Much of the teaching which we do in labs would normally involve going across to a student’s computer and discussing their computer code on their screen. How practical is this given that we would need to be 2m (or even 1m away) to read their screen?

    A: If educationally a session simply cannot work in a small group setting on campus, even if redesigned in some way, because social distancing cannot be observed, then it would seem reasonable that this work is done online if the educational aims can be better achieved.  However, there may also be some technological solutions that we could consider and so it's helpful to set out the challenges and we can work with course teams to see if there are ways that the educational aims can be met in an on-campus setting. Given the removal of the 1m distancing requirement, it will be feasible for small group teaching to work as originally intended on campus. (Updated 5/11/21)

 

        

Safety

  • Q: Is 'Enhanced' cleaning required between labs?
  • A: Cleaning is required between all labs, however the decision regarding to the level of 'enhanced' cleaning required can / should be made at school / local level. This will depend on the lab activity being undertaken within the lab and the type of equipment being used. Any changes to cleaning requirements must be reflected in the respective Risk Assessment. (Published 09/11/2021)
  • Q: I don't think the ventilation in my teaching room is adequate for the size of class. Can this be checked? 
  • A: If you have concerns about workplace safety you should speak with your line manager in the first instance. To report faults in any specific rooms or  spaces, please contact the Estates Helpdesk or call 0141 330 6000. (Published 05/11/2021)
  • Q: Will there be specific advice on managing situtions where students are not complying with distancing requirements, either with each other, or with staff?
  • A: In preparation for the return to campus, we developed some guidance for staff in terms of supporting students' compliance with requirements and addressing behaviours where students fail to comply. We will review that guidance with a view to any changes for Semester 2 and make sure that staff are supported in its use. In the meantime, here is a link to the Principles for Managing in Class Behaviours . (Updated 05/11/2021)
  • Q: A student in one of my classes has advised me that they have tested positive for Covid 
  • A: If a student shows symptoms they must isolate immediately and order a PCR test.If they test positive, the NHS Test & Protect service will follow up with the student to obtain details of close contacts and as appropriate get in touch with them directly.The student should be advised to report via the UofG helpdesk, this way the situation can be monitored and if there are multiple cases reported the University will liaise with Public Health Scotland.You do not need to move your class online, however individual students may require support to study remotely while isolating. For further information please see the following guidance: https://www.gla.ac.uk/myglasgow/coronavirus/guides/cases/
  • Q: What steps are being planned to keep staff safe while teaching? 

    A: Staff safety and wellbeing is extremely important. All activities taking place on campus must be risk assessed and covid -specific templates have been in operation for the last year to assist with this. These identify covid-related hazards and suitable control measures. Completed risk assessments should be available for all staff so they understand the measures in place and any they have to take personally to comply with guidance, regulations and University policy. The templates, and some generic risk assessments e.g. for teaching small groups, field trips, travel, can be found on the SEPS Covid-resource page

Face coverings/masks

Please note: government guidance is still evolving and our guidance may be updated in response to any changes in government policy.

We are doing our best to ensure we cover all of the questions we receive, but please let us know if you still have any questions that are not covered by the content below, or by the health and safety guidance for all staff. You can also view the Scottish Government's face covering guidance and the University’s Principles for Managing Class Behaviours Jan 2022.

  • Q: For 1-to-1 PhD supervision in an office where 2m distancing is possible, do both individuals maintaining social distancing have to wear masks? The argument is that this is not 'teaching', as such, but can be seen as a socially distanced discussion.

    A:
    No, the use of face coverings is not required in this situation, provided 2m distancing is maintained between both individuals. (Updated 07/01/2022)
  • Q: How do I explain to students why the University COVID regulations are tighter than those set by the Scottish government?

    A: 
    The requirement to maintain 1m distance in teaching has been removed for Semester 2.  We will nonetheless continue to operate with capacities which ensure adequate ventilation and allow some distancing.

    In line with Scottish Government requirements and additional University of Glasgow guidance, non-exempt individuals must wear face coverings while on campus when:

    moving around in buildings; outside, in congested areas; in libraries and study spaces; and in classrooms (including teaching labs); in offices and other workplace settings, where two metre distancing is not possible. (Updated 07/01/2022)

  • Q: Are students (unless exempt) required to keep masks on at all times in classes?

    A: 
    Yes, in line with Scottish Government requirements and additional University of Glasgow guidance, non-exempt individuals must wear face coverings while on campus when:

    moving around in buildings; outside, in congested areas; in libraries and study spaces; and in classrooms (including teaching labs); in offices and other workplace settings, where two metre distancing is not possible. (Updated 07/01/2022)

  • Q: Can staff remove face coverings to teach?

    A: Yes, in line with Scottish Government requirements and additional University of Glasgow guidance, whilst non-exempt individuals must wear face coverings while on campus in teaching spaces (including teaching labs), “Individuals may, at their own discretion, remove face coverings temporarily while teaching or presenting, provided they are distanced from others.” If you can keep a 2m distance from your students, you can remove a face covering.  If, for example when speaking 1-1 with a student, 2m distancing is not maintained then you would need to wear your face covering as would the student. (Updated 07/01/2022)

    Please also see the question below for help on understanding this with reference to the teaching lab spaces.

  • Q: In a teaching setting, can distancing be temporarily reduced between staff member and student, provided face coverings are worn by both parties? For example, in a Teaching Lab to review the students' work and provide temporary support.

    A: Yes, it is recognised that in some instances during teaching that relatively close contact will be needed (for example helping a student with individual work). Close contact should be avoided if possible, however where this is essential all parties (unless exempt) should ensure they are wearing face coverings. (Updated 07/01/2022)

  • Q: Is face covering wearing combined with social distancing, or instead of it in classes? 

    A: The requirement to maintain 1m distance has been removed for Semester 2.  We will nonetheless continue to operate with capacities which ensure adequate ventilation and allow some distancing.

    In line with Scottish Government requirements and additional University of Glasgow guidance, non-exempt individuals must wear face coverings while on campus when:

    moving around in buildings; outside, in congested areas; in libraries and study spaces; and in classrooms (including teaching labs); in offices and other workplace settings, where two metre distancing is not possible. (Updated 07/01/2022)

  • Q: What if we want to ask students to answer questions; for them to ask us questions or to work in groups in class? Can we ask them to remove masks to do this and/or reduce social distancing? 

    A: No, whilst the guidance says that “Individuals may, at their own discretion, remove face coverings temporarily while teaching or presenting, provided they are distanced from others”  a student participating in in-class discussion would not constitute 'teaching or presenting' and therefore face coverings will need to be worn. (Updated 07/01/2022)
  • Q: Where balancing reasonable adjustments to support disability with Covid safety measures, could a staff member ask all students to sit in a way that is distanced from each other, so that they can remove their masks when they speak (and only when they speak)?

    A: Yes, in this situation staff may ask students to remove their mask, whilst speaking provided students are seated at 2m distance from each other and staff members.  Please note that room capacity may not support 2m distancing between all students. (Updated 07/01/2022)
  • Q: Are colleagues in a staff meeting required to wear masks if the staff meeting is held in a classroom that permits 2m distancing?

    A: No, for any non-teaching activity taking place in a classroom/teaching space, attendees are not required to wear a face covering, provided they are distanced at least 2m from others. (Updated 07/01/2022)
  • Q: Are students required to wear masks if being taught in a lecturer's office in which 2m distancing for the number of students is possible?

    A: Yes, masks are required in classrooms / teaching spaces regardless of the distancing possible. The categorisation adopted in this guidance aligns with the way that the Scottish Government, and additional University of Glasgow, guidance is set out. The intention behind the guidance is to indicate that when engaged in teaching (irrespective of the type of room), wearing of face coverings is the expected measure. (Updated 07/01/2022)
       
  • Q: A lab is a workplace setting and they have been designed to run without physical distancing; therefore, can students take their masks off whilst seated in teaching labs?

    A: The categorisation adopted in this guidance aligns with the way that the Scottish Government, and additional University of Glasgow, guidance is set out. The intention behind the guidance is to indicate that when engaged in teaching (irrespective of the type of room), wearing of face coverings is the expected measure. Teaching labs are categorised in the same way as classrooms and therefore face coverings must be worn. Research Labs would be categorised as workplace settings (unless being used for teaching) and the relevant workplace guidance would apply. (Updated 07/01/2022)
  • Q: Are colleagues in a staff meeting required to wear masks if instead the staff meeting is held in an office that permits 2m distancing?

    A: No, the guidance sets out that 'Face coverings are not required, when seated in offices and other workplace settings, where  2m distancing is possible'. (Updated 07/01/2022)
  • Q: Is there quality standard of face covering eg FFP2 expected to be worn by staff and/or students?

    A: Face coverings are not classed as protective equipment and so have no specific quality standard associated with them. Further advice on face coverings is given on the Health and Safety Executive guidance page here: Face coverings and face masks during the coronavirus pandemic – HSE

 

Student questions and enquiries

The health, safety, and wellbeing of our community is our priority. 

From September, we intend to deliver a mix of online and in-person teaching. We will increase on-campus activities as it becomes safe to do so.

Many of us will receive questions or enquiries from students in different situations. We want to make sure our staff and students feel supported

Q: Students are asking me if they can continue to study online in Semester 2. What should we say?

A: Our expectation continues to be that students will be joining us by the 15th January wherever possible. Students are expected to be on campus to engage in small group teaching and skills development as well as wider campus life. However, we know that some students now find themselves unable to travel to the University to continue their studies with us as a result of extenuating circumstances, such as travel restrictions, unavailability of accommodation or medical concerns. For any student facing exceptional challenges, it is essential that they let us know about any possible delay to, or difficulty with arrival, so we can provide appropriate support and guidance.

Please refer students to the following online content for further guidance and contact details:

PGT:  https://www.gla.ac.uk/myglasgow/students/pgtjanuary2022/

UG: https://www.gla.ac.uk/myglasgow/students/ugjanuary2022/ (Updated 19/01/2022)

 

Q:  What do I say if a student has a medical condition or disability that makes it difficult or impossible for them to come to campus?

A: If a student has a chronic health condition or disability, they should contact Disability Services for that to be considered and where appropriate, reasonable adjustments put in place.  Any adjustments will be made in light of the overall teaching arrangements for Semester 2.  As such, it is not expected that Schools have in place fully online provision as a reasonable adjustment.

 

Q: What do I say if a student flags that they have caring responsibilities that makes it difficult or impossible for them to come to campus? 

A: It is suggested that staff make students aware of the student carers policy and the support available via the Widening Participation Team. Students with caring responsibilities should be encouraged to discuss a carer's plan with their Advisor of Studies, to put in place the provisions they need to study successfully. (Published 18/11/2021)

 

Q: Students are saying that they do not have somewhere to live if they come to Glasgow or that they can only find accomodation quite some way from campus. What should we say to them?

A: We know that there are currently accommodation challenges across the city and almost all providers are at capacity or expect to be so once January bookings are fulfilled. We are working with accommodation providers to ascertain the likely provision of accommodation in the coming weeks. The Teaching Planning Group will work with Schools to determine how best to ascertain the impact of the accommodation situation on students' ability to be in Glasgow for teaching in Semester 2. It may be that for some programmes we can support a late arrival until accommodation is available, but this will only be possible on a case-by-case basis. Please note, flexibility and/or fully online study in Semester 2 will not be possible in some degree programmes. We do not currently anticipate being in a position to offer fully online teaching for the whole of Semester 2 on all the programmes. If a student continues to face challenges in securing accommodation, we will be flexible where possible, but this will not extend to fully online teaching in the majority of instances. (Published 22/11/2021)

 

Q: As a student I am concerned about the situation of the Covid 19 pandemic in Britain, the number of new cases still show a frightening increase and as such I would like to request a remote learning option for Semester 2 of 2021/2022 academic year.

A: We have in place measures at the University that allow us to be able to teach students safely. We are carefully following all public health guidance, and during last year (2020-21) and during this year (2021-22) we have had very small numbers of cases of Covid-19 amongst our large student and staff population. We have been prioritising student and staff health and wellbeing and will continue to do so during Semester 2. We are continuing to mainly teach in small groups on campus with lectures and larger classes typically being delivered online, and in our teaching and study spaces there will be additional space to allow for physical distancing. We will also continue to require face coverings in teaching spaces and have an enhanced cleaning regime in place. For these reasons, we believe we have plans in place to teach safely on campus.(Published 22/11/2021)

 

Q: As an international student I am facing challenges with Covid-19 related flight restrictions, this is placing a serious strain on my energy and financial resources and as such I would like to request a remote learning option for Semester 2 of 2021/2022 academic year.

A: We recognise that there have been disruptions to travel, and that this may present you with some challenges. Should we be in a position to offer any direct support with this, we will make you aware of potential options as soon as possible. Please note, flexibility and/or fully online study in Semester 2 will not be possible in some degree programmes. We do not currently anticipate being in a position to offer fully online teaching for the whole of Semester 2 on all the programmes. If you continue to face challenges in travel, we will be flexible where possible, but this will not extend to fully online teaching in the majority of instances.(Published 22/11/2021)

 

Q: My understanding is that all international students must be in Glasgow by 15 January, Can the CAS that I have been issued with be extended beyond this deadline?

A: The CAS that you have been issued with requires you to be in Glasgow for the 15th January 2021. You should contact your School to see whether there is any flexibility beyond the 15th January arrival date for your programme of study. Even where this is the case, the matter of reissuing your CAS would need to be addressed, so you should not make any plans or decisions without agreement with and confirmation from your School. (Published 22/11/2021)

If there's a question we haven't included that you would like help with, please contact us.