Insurance and Risk
How to make a claim - Students

In the event of an insured person incurring costs as a result of an incident which is covered by the Travel policy, a claim form should be requested from the Insurance Section (finance-insurance@glasgow.ac.uk). Completed claim forms should be returned to the Insurance Section together with supporting documentation (the form must not be sent directly to the Insurers)

All payments from Insurers will be made to the University of Glasgow as the policyholder – reimbursement will then be made to the individual, if applicable, or credited to the School / Research Unit / Department.

  • Cancellation / Curtailment / Disruption
  • Medical Expenses
  • Personal Property and Money

Cancellation / Curtailment / Disruption

The recovery of flight costs should always be sought from the airline in the first instance. A claim for any unrecovered costs falling within these categories can then be made through the Insurance Section. Please enclose the following supportive documentation with your claim form:

  • A copy of the original itinerary / booking
  • Unused portion of travel arrangements (accomodation, flights, etc.) in the case of curtailment or alteration of travel plans
  • Advice from the carrier / airline confirming the scheduled time and date of departure, the actual time of departure and the reason for the delay
  • Copy of documentation from airline / travel agent confirming the amount of refund, or explanation if no refund is offered
  • Medical certificate issued by GP or Consultant who confirmed inability to travel, if cancellation is due to illness
  • Receipts for essential purchases made (e.g. accomodation, alternative travel)


Please note that if a flight has been cancelled, the airline should at least refund the airport taxes and confirmation should be received before submitting the claim.

Medical Expenses

If you wish to make a claim under this section of the travel policy, please enclose the following supporting documentation with your claim form:

  • A copy of the original travel itinerary / booking
  • Medical reports and certificates issued by the treating doctor
  • Invoices for all expenses claimed
  • If applicable, a copy of your EHIC or national insurance card

Personal Property and Money

If you wish to make a claim under this section of the travel policy, please enclose the following documentation with your claim form:

  • A copy of the original travel itinerary / booking
  • Police report if applicable
  • Original purchase invoice(s), if available, and quote(s) / invoice(s) for replacement item(s)
  • The carrier / airline Property Irregularity Report (PIR) or letter confirming loss, damage or delay