Information for Course Administrators

Information for Course Administrators

Welcome to the SFC Upskilling Project's Information for Course Administrators webpage. Here, you will find all the information you need to commence Course Administration.

Got a question? Contact the Project Team

Enquiry Administration

A student in an interview

Email Enquiries

Email inboxes play a crucial role in facilitating day-to-day communication between instructors and students once courses have been launched. It is important to note that these inboxes may not exhibit significant activity prior to the course commencement. Once the courses begin, it is highly recommended to respond to learner inquiries using the designated course inbox. Occasionally, you may find one or two emails slipping into your personal inbox. To prevent confusion and ensure that nothing is inadvertently overlooked, it is advisable to handle all course-related correspondence within the designated inbox.

If you receive an email that requires escalation to the Project Manager or one of the Coordinators, please forward it to the Upskilling inbox at upskillingproject@glasgow.ac.uk.

Online learning

Ivanti Enquiries

Incidents primarily trickle in via Ivanti during specific learner milestones, such as assignment deadlines. These incidents typically involve straightforward technical issues that can be easily resolved. One of the advantages of utilising Ivanti is the capability to reassign incidents to other teams within the University.

Enquiries in the Ivanti system are submitted through the embedded form found on the Upskilling homepage. You will be assigned Ivanti tickets on an as-needed basis. It is important to note that you will not be added to the Upskilling Ivanti team permanently.

FAQs & Answers

Pre-Registration

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"I submitted both a Notification of Interest Form and an Admissions Form, but haven't heard back."

Solution:

Check if the learner received an Access Account Notification email (AAN) by following the steps outlined in this presentation.

If yes, ask the learner to look for the AAN in their email inbox.

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"I'm having issues completing Academic Registration."

Solution:

Resend the learner's Access Account Notification email (AAN), and reiterate that Registration instructions can be found there.

Upskilling learners are not required to complete Financial Registration. If an individaul chooses to complete it, no payment will be taken. 

All Upskilling learners must complete Academic Registration. Once an individual has completed Academic Registration, their place on the Upskilling course is secure, and they are a fully registered UofG student.

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Enrolment

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"I can't enrol on my Upskilling course."

Solution:

Reiterate to the individual that learners cannot enrol themselves on an Upskilling course. Enrolment is processed by the Upskilling Team in the weeks prior to the course commencing.

Once they are enrolled, they will receive a confirmation email. This is the last email they will receive to their personal email address. They must now login to their student email account using the GUID and password provided in their Access Account Notification email (AAN).

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"I appear to be enrolled on the wrong combination of courses."

Solution:

Enrol/Drop the learner as necessary by following the steps outlined in this presentation.

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"I have completed Academic Registration and am now a fully registered UofG student. I've been told I can't enrol myself onto the course, but I can't access Moodle."

Solution:

  1. Enrol the learner onto MyCampus by following the steps outlined in this presentation.
  2. Enrol the learner onto Moodle by following the steps outlined in this presentation.
  3. If multiple students are emailing with similar issues, there could be an issue with auto-enrolment. Check the Participants List to confirm, and then contact LISU.

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"I appear to be enrolled on the wrong course on Moodle."

Solution:

  1. Enrol/Drop the learner as necessary by following the steps outlined in this presentation.
  2. Ensure the learner's MyCampus enrolment matches their Moodle.

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Anytime

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"I would like to withdraw from an Upskilling course."

Solution:

Direct the learner to the withdrawl instructions listed here.

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"I would like to defer my place on an Upskilling course."

Solution:

TBC.

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"I am unhappy with..."

Solution:

Contact Keir Elder, the SFC Upskilling Project Manager, forwarding any correspondence with the unhappy learner.

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Post-Teaching

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"I need help with my assessment. Do you have any tips?"

Solution:

Forward correspondence to the Teaching Team.

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"What is my assessment question? When is it due?"

Solution:

Direct learner to the relevant Moodle page.

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"I'd like to request an extension on the submission of my assessment."

Solution:

Offer the learner an extension of 5 working days. If they accept, document their extension in the relevant course spreadsheet, and inform the Teaching Team.

If the learner requires an extension longer than 5 working days, they will need to submit a Good Cause claim. Direct the learner to this University document.

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"I'm unhappy with the grade I have been given."

Solution:

Forward correspondence to the Teaching Team.

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"Will I recieve a certificate for completing my Upskilling course?"

Solution:

Upon completion of an Upskilling course, all learners will recieve a HEAR Transcript that can be used to evidence completion. Direct the learner to this University webpage. 

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→ More FAQs

Student Administration

Students in the cloisters

Learner Journey

All Upskilling learners must be admitted, registered and enrolled on MyCampus.

Stage 1: Submit Notification of Interest Form

Once applications open, learners must notify us of their interest in applying for a course. They will then receive an email with a link to the Admissions Form.

Stage 2: Submit Admissions Form

Learners submit an Admissions Form using the same email address that they used in their Notification of Interest Form. If they are granted an SFC funded place on the course, they will receive an Access Account Notification email (AAN) including instructions on how to complete Academic Registration.

The submission of this form does not guarantee a place on the course. Those who submit it will hear from us regarding our decision in approximately four weeks.

Stage 3: Complete Academic Registration

Once complete, their place on the course will be secured.

Upskilling learners do not have to complete Financial Registration or manually enrol. This is processed by the SFC Upskilling Project Team.

Courses have a limited number of spaces. Thus, applications may close before the advertised deadline. To avoid disappointment, it is encouraged that learners complete Stages 1-3 of their application at the earliest opportunity.

Withdrawals & Extensions

Withdrawals

Within the first few weeks of learning, it is not uncommon for Course Administrators to receive withdrawal requests. When handling withdrawals, there are two different procedures depending on the number of courses the learner is enrolled in. It is important to always check the learner's Student Summary first.

If the learner is enrolled in only one course:

  1. Provide the learner with withdrawal information from the university website, so they can withdraw themselves.
  2. Un-enroll the learner from Moodle. Follow the instructions outlined in the presentation linked below, and when you reach the Participants List, search the learner's Student Number and click the trashcan icon.

How to un-enroll learners from Moodle

If the learner is enrolled in multiple courses:

  1. Drop the relevant course(s) on MyCampus.
  2. Ensure that the learner is un-enrolled from Moodle.

How to drop learners from courses on MyCampus

 

Extensions

Learners may request a 5-day extension on assessment submission without providing evidence. If you receive an extension request, follow the steps outlined in the relevant FAQ listed above.

Moodle

Two students at a laptop in the JMS

Introduction to Moodle

Moodle is the online platform where Upskilling learners access all their course content, as Upskilling courses are fully conducted on Moodle. This includes videos and links to Zoom for virtual sessions. Here, they will also find a range of information regarding the University of Glasgow's services, policies, and regulations.

Additionally, Moodle provides access to reading lists and detailed course-specific assessment information. The LISU Team is responsible for creating and maintaining these pages. If you encounter any technical difficulties with a page, please reach out to the appropriate LISU Team member for assistance.

Reading Lists & Library Access

The University Library is responsible for managing and maintaining Course Reading Lists, which are integrated into the Moodle pages using an external tool. Course Leads collaborate with the Library to create these lists. If you or your Course Lead encounter any difficulties with a reading list, please contact the Library Reading Lists team at library-readinglists@glasgow.ac.uk.

Learners do not receive a physical student card, and therefore cannot access the on-campus Library.

Occasionally, you may receive emails requesting a student card or the 14-digit number associated with it. Assure these learners that most of the Library content listed in Reading Lists can be accessed using their GUID (Glasgow University ID) and student password. If they require their 14-digit number, they can find it by following these steps:

  1. Log in to MyCampus
  2. Navigate to the Student Centre (found in the right-hand side menu)
  3. Scroll down to the Personal Information section
  4. In the drop-down bar, select 'Search Reference Numbers'
  5. The 14-digit number required is labeled as 'Campus Card Barcode'

Assessment Information

Assessments are submitted through Moodle. Each page is set up with a submission area that looks like this:

The submission settings for assignments are determined either by the LISU Team or the Course Coordinator. If you observe any issues or discrepancies with the submission settings, please communicate with them to address the situation.