Refund policy

Refund policy

University Policy on Reduction of Tuition Fee Liability and Refunds for students who withdraw, suspend or discontinue their studies.

Refunds from Academic Session 2010-11 onwards

The purpose of this document is to provide guidance on when refunds of tuition fees will be made by the University and how they will be calculated. This policy relates to the portion of the tuition fee that is paid directly by the student or by a private sponsor and does not include courses offered by the Centre for Open Studies.

All refunds must be requested in writing by either raising a support call for the attention of the MyCampus Accounts Receivable team or by emailing mycampus-fees@glasgow.ac.uk.

1.1 Any refund of tuition fees and or reduction in tuition fee liability is at the discretion of the University of Glasgow.

1.2 In all cases, any other debt owing to the University will be subtracted from any refund of fees.

1.3 The calculation of any refund which may be due will be based on personal contributions that have been paid for tuition fees less the fee liability. The University will apply the following rules when calculating fee liability for students who are withdrawn from University:

Programmes of study commencing in Semester 1

Withdrawal dateFee liability
Within 13 weeks of the start of semester one 60% annual tuition fee is due
Thereafter 100% annual tuition fee is due/No refund

Programmes of study commencing in Semester 2

Withdrawal dateFee liability
Within 13 weeks of the start of semester two 60% annual tuition fee is due
Thereafter 100% annual tuition fee is due/No refund

Programmes of study with non-standard start dates

The official start date of the programme of study will be used to calculate fee liability.

Withdrawal dateFee liability
Within 13 weeks of the start of the official start date of the programme 60% annual tuition fee is due
Thereafter 100% annual tuition fee is due/No refund

In the case of programmes of study where fees are credit based, or which are designated by the University as distance learning, the fee liability will be calculated on the number of credits for which the student is registered.


Pre-sessional English courses

Withdrawal date 40/35/30 week courseFee liability
 Within 13 weeks of the start date  60% annual tuition fee is due
 Thereafter  100% annual tuition fee is due/No refund
Withdrawal date 25/20/15/10/5 week course Fee liability
   100% annual tuition fee is due/No refund

1.4 In the case of students who have left their programme of study refunds will only be made when the University's student withdrawal procedure has been correctly followed and the student is recorded as withdrawn in the University student records system. Retrospective or backdated withdrawals will be verified against University attendance records. If this is not possible the date of withdrawal will be taken as the date that the notification of withdrawal is received by the Registry.

1.5 Where tuition fees are wholly or partially paid by a third party, the refund rules will be superseded by any relevant arrangement agreed by the University, concerning the student and the third party. These include the following:

  • Students fully funded by the Student Awards Agency for Scotland (SAAS) (i.e. where SAAS pay 100% of your annual tuition fee liability) will not be liable for tuition fees if they withdraw before 1 December. The full annual tuition fee will be paid by SAAS for all students in attendance at 1 December.
  • Students partially funded by SAAS (i.e. where SAAS pay less than 100% of your annual tuition fee liability and you or another third party pay the remaining balance) will not be liable for the portion of their tuition fee paid by SAAS if they withdraw before 1 December. However you do remain personally liable for the remaining balance of your tuition fee. Normal refund rules apply when recalculating tuition fee liability on withdrawal for this portion of the tuition fee.
  • Students in receipt of a tuition fee loan from the Student Loans Company (SLC) will be liable for 25% of their tuition fee loan if they withdraw before the start of Semester 2. If they withdraw before the spring vacation, they will be liable for 50% of their tuition fee loan. If they withdraw after the spring vacation they will be liable for the full tuition fee loan.
  • Students partially funded by SLC (i.e. where SLC pay less than 100% of your annual tuition fee liability and you or another third party pay the remaining balance) will be liable for 25% of their tuition fee loan if they withdraw before the start of Semester 2. If they withdraw before the spring vacation, they will be liable for 50% of their tuition fee loan. If they withdraw after the spring vacation they will be liable for the full tuition fee loan. These students remain personally liable for the remaining balance of their tuition fee. Normal refund rules apply when recalculating tuition fee liability on withdrawal for this portion of the tuition fee.
  • Students with SLC funding which does not include a tuition fee loan (Student Finance England/Wales Postgraduate Loans, maintenance only loans etc.) remain subject to the standard 13 week/60% fee liability.
  • Refunds of US Federal Loans will be calculated according to the Return to Title IV (R2T4) regulations. For further information on this please see our Stafford Federal Loans page.

1.6 All refunds will only be made to the bank and account holder (or other financial institution) that originally paid the fee. Refunds are not made in cash. Please ensure that the bank account selected as your refund account in MyCampus is correct and valid before you request your refund.

1.7 Where a student undertakes an approved temporary suspension of their studies, tuition fees already paid will not normally be refunded but retained until studies are resumed or permanent withdrawal occurs. Students who suspend their studies remain liable to pay any outstanding fees which may be due at the point of suspension.

1.8 Consideration may be given to making refunds to students who have to withdraw due to exceptional mitigating circumstances. The University shall consider each case on merit. All cases must be submitted on a completed Tuition Fee Refund and Liability Reduction form.

The form can be submitted in one of the following ways: 

  • In person to the Student Services Enquiry Team located in the Fraser Building
  • Sent as an attachment by email to reg-sec@glasgow.ac.uk
  • Posted to the following address: 

Refund Applications
Registry, Fraser Building
University of Glasgow
Glasgow
G12 8QQ

Cases based on serious medical problems, bereavement or circumstances where requests to change programme of study under the Student Transfer Policy cannot be met by the University are usually accepted, but academic and financial difficulties are not normally regarded as acceptable reasons for any refund or reduction in fee liability.

1.9 Complaints about refund decisions or the refund process should be put in writing and addressed to the Director of Registry.

Payment of refunds

  • Please allow 3 weeks from requesting a refund to receiving it.
  • All refunds will be calculated in UK Sterling. The University will not refund any shortfalls due to exchange rate fluctuations, or offer compensation for any bank or other charges incurred.
  • Where payment of tuition fees was split between more than one payee, any refund due will be made in proportion to the original split.
  • Cash refunds are not made.
  • Documentary evidence of sponsorship is required before any refund of personal contributions towards fees can be considered. This may include copies of award notices from funding bodies or letters from sponsors confirming details of the tuition support to be provided.

All refunds will be paid back as follows:

Original payment methodPaid back by
Debit card Debit card used for original payment
Credit Card Credit card used for original payment
Cheque from student BACS to student bank account
Cheque from other sponsor BACS to original sponsor bank account
Bank transfer BACS to bank account used for original payment
Direct debit BACS to bank account used for original payment
Bank draft BACS to student or sponsor bank account
Cash (cash payments are not accepted for tuition fee payments). Where cash is accepted for other types of payment refunds will be made by BACS to the original payee bank account

This policy does not cover the following:

  • Non-refundable tuition fee deposits.
  • Accommodation fees. For information on these please contact Accommodation Services
  • Graduation official gown hire and photography - please contact Ede and Ravenscroft Limited
  • Field trips - please contact your Department