Systems Support and Development

Service Level Commitment:

• Ensure that the Agresso platform is available to all users during working hours (9am - 5pm)
• Ensure that all Agresso users receive training appropriate to their use of the system
• Provide quick solution to any Agresso issues through provision of a help desk facility.
• Ensure that the Agresso platform continues to meet the needs of the user group (maintenance, process improvement, report enhancement, upgrades, system administration)
• All calls to the Agresso support desk received by 12noon will receive a response by 5pm
• All calls to the Agresso support desk received after 12noon will receive a response by 12noon the following day.

The work of the Systems Support and Development Section is largely concerned with Agresso