College of Social Sciences

IT enquiries & fault reporting

Spotlight

• Information about current IT service issues can be found on the University's Spotlight web page.

IT Help Desk

• General IT problems and support  (including MIS)
  Please use the IT Help Desk Self Service or Web Form
  to report an IT fault/incident or make an IT service/change request.
  
  Self Service - create your own support call immediately; check the status of your request at any time.
  Web Form
  web:  www.gla.ac.uk/services/it/helpdesk
  telephone:  ext. 4800  (0141 330 4800)
  
  If the Help Desk cannot resolve your enquiry, they will log your request with the relevant IT support team.

Central Teaching Spaces (not Locally Managed)

• AV equipment fault reporting
  telephone:  ext. 5678

Locally Managed Teaching Spaces (not CTS)

• Please use the IT Help Desk Self Service or Web Form
  to report an IT fault/incident or make an IT service/change request.
  
  Self Service - create your own support call immediately; check the status of your request at any time.
  Web Form
  web:  www.gla.ac.uk/services/it/helpdesk
  telephone:  ext. 4800  (0141 330 4800)

All the University of Glasgow IT support teams, including Computing Service, AV-IT, MIS and Library IT as well as College IT Services, use the same integrated system for recording support requests, so that they can redirect the call to another team if necessary.