Professor Chris Gill
- Professor of Socio-Legal Studies (School of Law)
Dr Chris Gill joined the University of Glasgow in 2017 having previously been Director of the Consumer Dispute Resolution Centre at Queen Margaret University, where he held a variety of posts from 2012. Before this, Chris had a career in regulatory and ombudsman services first at the Advertising Standards Authority (2003 – 2006) and then at the office of the Scottish Public Services Ombudsman (2006 – 2012).
Chris has carried out a range of consultancy and research projects for organisations including: the Council of Europe, the Parliamentary and Health Services Ombudsman, the Legal Services Board, the Welsh Language Commissioner, the Legal Ombudsman, Utilities Disputes Ltd, and Citizens Advice. Between 2014 and 2015 Chris was appointed as Independent Assessor by the Board of Ombudsman Services Ltd.
Chris’ research has been funded by ESRC, SSHRC (Canada), and the Nuffield Foundation. Chris is a socio-legal scholar focusing on administrative justice and access to justice. He is currently researching public service complaint systems and parliamentary casework. Chris is working with colleagues to communicate research findings in these areas to interested stakeholders and more information can be found at www.complaintresolution.co.uk.
Chris is a socio-legal scholar primarily interested in administrative justice and access to justice. His current areas of interest mainly relate to public service complaints systems and parliamentary casework.
- University of Glasgow/ ESRC Impact Acceleration Account, Knowledge Exchange Fund, 2021-2022: Developing a Caseworker Forum, £15,000 + £15,000 match funding from the Scottish Parliament (Principal Investigator).
- University of Glasgow/ ESRC Impact Acceleration Account, Follow-On Fund, 2019: Therapeutic complaint handling - conducting case studies and developing an implementation toolkit for organisational change, £13,300 (Principal Investigator).
- University of Glasgow/ ESRC Impact Acceleration Account, Business Booster Seed Funding, 2018, Helping business reduce the hidden costs of complaints about employees, £4,400 (Principal Investigator).
- ESRC, 2017-2021, Access to justice, alternative dispute resolution and consumer vulnerability in the European energy sector, ES/P010237/1, £359,398 (Co-Investigator with Dr Naomi Creutzfeldt, University of Westminster).
- SSHRC (Canada), 2017-2018, Co-constructing justice: Exploring citizen-centred design for public service complaint systems, $24,899 (Co-Investigator with Dr Tara Ney, University of Victoria).
- University of Oxford ESRC Impact Acceleration Account, 2015: Critics of the ombudsman system: understanding and engaging online citizen activists, £5,836 (Co-Investigator with Dr Naomi Creutzfeldt, University of Westminster).
- Carnegie Trust Public Engagement Centennial Fund, 2014, ‘Designing Consumer Redress Conference’, £2,250 (Co-Investigator with Carol Brennan).
- UK Administrative Justice Institute/ Nuffield Foundation, 2014-2017, ‘Scotland’s Model Complaint Procedures’, £4,900 (Co-Investigator with Prof Tom Mullen).
Chris is interested in supervising PhD candidates in any of the following areas:
- Any aspect of the UK Administrative Justice Institute ‘Research Roadmap’
- The design and operation of administrative justice system (including courts, tribunals, ombudsman schemes, and internal grievance procedures)
- The experiences of administrative (and other) justice system users, with a particular interest in investigations drawing on procedural justice theory and/ or legal consciousness
- The use of Alternative Dispute Resolution in civil and administrative justice
- Projects proposing innovative methodological designs on socio-legal topics in the field of administrative law and justice
- Projects examining issues of administrative justice in particular areas of government decision-making (e.g. immigration and asylum, social security, housing, education, social care, etc)
Chris is part of the supervisory team for Charlie Irvine’s PhD on Mediation and Justice (being completed at Queen Margaret University).
Budur Dhaifallah Alnefaie. The UK Public Sector Ombudsmen: a doctoral and socio-legal analysis on the possibility of transplanting an ombudsman into Saudi Arabia inspired by the UK model (2021).
- Law and Government
- Administrative Law
- Immigration and Asylum Law
- Member of the Ombudsman Association’s Validation Committee
- Member of the Administrative Justice Council’s Academic Panel
- Member of the Public Law Project’s Academic Panel
- Convenor of the Socio-Legal Studies Association Conference’s Administrative Justice Stream