Number of items: 19.
2024
Warke, O. , Jose, J. , Breitsohl, J. and Wang, J.
(2024)
Capturing the Spectrum of Social Media Conflict: A Novel Multi-objective Classification Model.
In: 14th International Conference on the Theory of Information Retrieval (ICTIR 2024), Washington D.C., USA, 13 July 2024,
pp. 215-225.
ISBN 9798400706813
(doi: 10.1145/3664190.3672510)
2023
Dineva, D., Breitsohl, J. , Roschk, H. and Hosseinpour, M.
(2023)
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures: a framework for international marketers.
International Marketing Review,
(doi: 10.1108/IMR-12-2021-0368)
(Early Online Publication)
Roschk, H., Hosseinpour, M. and Breitsohl, J.
(2023)
Coalitions and their negative consequences: an examination in service failure-recovery situations.
Journal of Service Research,
(doi: 10.1177/10946705231163884)
(Early Online Publication)
Warke, O., Jose, J. M. and Breitsohl, J.
(2023)
Utilising Twitter metadata for hate classification.
In: Kamps, J., Goeuriot, L., Crestani, F., Maistro, M., Joho, H., Davis, B., Gurrin, C., Kruschwitz, U. and Caputo, A. (eds.)
Advances in Information Retrieval: 45th European Conference on Information Retrieval, ECIR 2023, Dublin, Ireland, April 2–6, 2023, Proceedings, Part II.
Series: Lecture notes in computer science (13981).
Springer: Cham, pp. 676-684.
ISBN 9783031282379
(doi: 10.1007/978-3-031-28238-6_59)
2022
Ounvorawong, N., Breitsohl, J. , Lowe, B. and Laffey, D.
(2022)
Outcomes of cyber-victimization and bystander reactions in online brand communities.
International Journal of Electronic Commerce, 26(2),
pp. 200-221.
(doi: 10.1080/10864415.2022.2050582)
Warke, O., Breitsohl, J. and Jose, J.
(2022)
Consumer Bullying in Online Brand Communities—Quantifying a Dark Social Media Phenomenon.
In: Reis, J.L., López, E.P., Moutinho, L. and Santos, J.P.M.d. (eds.)
Marketing and Smart Technologies.
Series: Smart innovation, systems and technologies, 279.
Springer: Singapore, pp. 641-651.
ISBN 9789811692673
(doi: 10.1007/978-981-16-9268-0_54)
Dineva, D. and Breitsohl, J.
(2022)
Managing trolling in online communities: an organizational perspective.
Internet Research, 32(1),
pp. 292-311.
(doi: 10.1108/INTR-08-2020-0462)
Breitsohl, J. , Jimenez, N. and Roschk, H.
(2022)
Investigating consumers’ motives for consumer brand-cyberbullying on social media.
Information Society, 38(1),
pp. 1-12.
(doi: 10.1080/01972243.2021.1981507)
Breitsohl, J. , Jiménez, N., Megicks, P., Krasonikolakis, I., Ramoglou, S., Aagerup, U. and Happer, C.
(2022)
Bullying in online brand communities-exploring consumers' intentions to intervene.
In: Hopfgartner, F., Jaidka, K., Mayr, P., Jose, J. and Breitsohl, J. (eds.)
Lecture Notes in Computer Science.
Series: Lecture Notes in Computer Science (13618).
Springer International Publishing, pp. 436-443.
ISBN 9783031190964
(doi: 10.1007/978-3-031-19097-1_30)
2020
Dineva, D., Breitsohl, J. , Garrod, B. and Megicks, P.
(2020)
Consumer responses to conflict-management strategies on non-profit social media fan pages.
Journal of Interactive Marketing, 52,
pp. 118-136.
(doi: 10.1016/j.intmar.2020.05.002)
2019
Dineva, D., Lu, X. and Breitsohl, J.
(2019)
Social media conflicts during the financial crisis: managerial implications for retail banks.
Strategic Change, 28(5),
pp. 381-386.
(doi: 10.1002/jsc.2292)
2018
Breitsohl, J. , Roschk, H. and Feyertag, C.
(2018)
Consumer brand bullying behaviour in online communities of service firms.
In: Bruhn, M. and Hadwich, K. (eds.)
Service Business Development: Band 2. Methoden – Erlösmodelle – Marketinginstrumente.
Springer Gabler: Wiesbaden, Germany, pp. 289-312.
ISBN 9783658224233
(doi: 10.1007/978-3-658-22424-0_13)
2017
Roschk, H., Loureiro, S. M. C. and Breitsohl, J.
(2017)
Calibrating 30 years of experimental research: a meta-analysis of the atmospheric effects of music, scent, and color.
Journal of Retailing, 93(2),
pp. 228-240.
(doi: 10.1016/j.jretai.2016.10.001)
Dineva, D. P., Breitsohl, J. C. and Garrod, B.
(2017)
Corporate conflict management on social media brand fan pages.
Journal of Marketing Management, 33(9-10),
pp. 679-698.
(doi: 10.1080/0267257X.2017.1329225)
2016
Breitsohl, J. and Garrod, B.
(2016)
Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident.
Tourism Management, 54,
pp. 209-220.
(doi: 10.1016/j.tourman.2015.11.004)
2015
Breitsohl, J. , Wilcox-Jones, J. P. and Harris, I.
(2015)
Groupthink 2.0: an empirical analysis of customers' conformity-seeking in online communities.
Journal of Customer Behaviour, 14(2),
pp. 87-106.
(doi: 10.1362/147539215x14373846805662)
Breitsohl, J. , Kunz, W. H. and Dowell, D.
(2015)
Does the host match the content? A taxonomical update on online consumption communities.
Journal of Marketing Management, 31(9-10),
pp. 1040-1064.
(doi: 10.1080/0267257X.2015.1036102)
2013
Breitsohl, J. , Khammash, M. and Griffiths, G.
(2013)
Online complaint communication strategy: an integrated management framework for e-businesses.
In: Martínez-López, F. J. (ed.)
Handbook of Strategic e-Business Management.
Series: Progress in IS.
Springer: Heidelberg, pp. 907-933.
ISBN 9783642397462
(doi: 10.1007/978-3-642-39747-9_38)
2010
Breitsohl, J. , Khammash, M. and Griffiths, G.
(2010)
E-business complaint management: Perceptions and perspectives of online credibility.
Journal of Enterprise Information Management, 23(5),
pp. 653-660.
(doi: 10.1108/17410391011083083)
This list was generated on Thu Oct 10 15:50:27 2024 BST.