Dr Farhad Shafti
- Senior Lecturer (Management)
Within Business Studies, Farhad's expertise lies in management science (OR) and the analytical thinking that OR provides in the areas of Service Operations Management and Performamce Measurement/Management. He has a BSc and MSc in industrial engineering, respectively from the University of Science and Technology and University of Tarbiat Modares in Iran. He holds a PhD in Management Science (OR) from the University of Strathclyde. Farhad has a second PhD in Theology from the University of Edinburgh which extends his expertise beyond Business Studies, while also helping to enhance his thinking in teaching and research in Management by adding synthesis to analysis.
Before joining the Adam Smith Business School, Farhad worked as a lecturer in the Department of Management Science, University of Strathclyde, where he held a variety of academic responsibilities, mostly focusing on teaching and learning excellence. Farhad has extensive experience in designing and delivering classes on service operations, performance measurement, management science, and simulation for both UG and PG levels. He has taught MBA modules in six different international centres and has also designed and delivered distance learning teaching modules.
Farhad's research concentrates on a number of inter-related areas, including service quality and productivity management, performance measurement and application of OR and qualitative methods in approaching these subjects. He has published papers and been involved in a number of research projects in these areas.
Prior to joining academia, Farhad worked for the National Iranian Productivity Organisation and was Iran’s Liaison Officer for Asian Productivity Organisation.
Farhad is a member of the Services and Operations Management research cluster.
Areas of expertise:
- Operational Research (OR)
- Service Operations and Strategy
- Performance Measurement in Services
- Service Productivity and Quality Management
- Co-Investigator, ‘Managing the Manage Processes’, Engineering and Physical Sciences Research Council (EPSRC), 2005 – 2008, £372,945
- Team leader: ‘Collaborative study of Service Science’, University of Strathclyde Research Enhancement Scheme, £8000, 2007 - 2008
- Academic member: ‘Funded Project for the Scottish Highlands and Islands Centre for Business Process Outsourcing (CBPO)’ 2006 – 2008
- Co-Investigator, ‘Teaching and learning of performance measurement on MS/OR degrees’, LTSN- Maths, Stats and OR Network, 2000 – 2001, £5000
Current PhD Students:
- Nada al-Qorashi: Understanding the impact of culture on Performance Measurement System in Higher Education Institutions in Saudi Arabia
- Sijin He: Performance Measurement for Corporate Social Responsibility in the Higher Education
- Obafemi Olekanma (based on University of Strathclyde): Productivity of Knowledge Workers in the Nigerian Finacial Sector
- Nawabhorn Tanboon (based on University of Strathclyde): Performance Management in Thai R&D Organisations
I am Interested in supervising works on the following areas:
- Application of non-financial measures, including qualitative methods, in performance measurement and management in services
- Conceptualising productivity and its links with quality in services
- Effect of culture and ethical systems on management and performance
- Application of performance measurement for CSR
- New methods for managing and measuring customer satisfaction
I am also open to proposals on any other areas that fulfill the same interests and aspirations that the above topics cover.
- Service and Operations Management
- Performance Measurement in Services
History of topics taught before joining the University of Glasgow:
- Operations Management, MBA (Iran, Dubai, Abu Dhabi, Switzerland, Greece, Singapore, Malaysia)
- Service Operations and Simulation, MBA elective (Glasgow, Abu Dhabi)
- Service Operations Management, MSc (Campus and Distance Learning)
- Performance Measurement & Management, MSc (Campus and Distance Learning)
- Becoming an Effective Business Analyst, MSc
- Modelling Service operations, Honours Year
- Operations Strategy: Honours Year
- Discrete Event Simulation, MSc (Campus and Distance Learning)
- Introduction to Management Science, 1st Year UG
- Research Methodology, Honours Year
- Management Development Programme, Years 1-3, UG
Professional Development and Training Courses:
- Research Supervision Induction Course, University of Strathclyde, 2003
- Teaching, Learning & Assessment in Higher Education Course, University of Strathclyde, 2001
- Research Methodology Course, University of Strathclyde, 1997
- Asian Productivity Organisation (APO) Observational Study Mission to Japan, Taiwan and Malaysia, 1993