Dr Farhad Shafti

  • Senior Lecturer (Management)

Biography

Within Business Studies, Farhad's expertise lies in management science (OR) and the analytical thinking that OR provides in the areas of Service Operations Management and Performamce Measurement/Management. He has a BSc and MSc in industrial engineering, respectively from the University of Science and Technology and University of Tarbiat Modares in Iran. He holds a PhD in Management Science (OR) from the University of Strathclyde. Farhad has a second PhD in Theology from the University of Edinburgh which extends his expertise beyond Business Studies, while also helping to enhance his thinking in teaching and research in Management by adding synthesis to analysis.

Before joining the Adam Smith Business School, Farhad worked as a lecturer in the Department of Management Science, University of Strathclyde, where he held a variety of academic responsibilities, mostly focusing on teaching and learning excellence. Farhad has extensive experience in designing and delivering classes on service operations, performance measurement, management science, and simulation for both UG and PG levels. He has taught MBA modules in six different international centres and has also designed and delivered distance learning teaching modules.

Farhad's research concentrates on a number of inter-related areas, including service quality and productivity management, performance measurement and application of OR and qualitative methods in approaching these subjects. He has published papers and been involved in a number of research projects in these areas.

Prior to joining academia, Farhad worked for the National Iranian Productivity Organisation and was Iran’s Liaison Officer for Asian Productivity Organisation.


Research interests

Farhad is a member of the Services and Operations Management research cluster.

Areas of expertise:

  • Operational Research (OR)
  • Service Operations and Strategy
  • Performance Measurement in Services
  • Service Productivity and Quality Management

Grants

-  Co-Investigator, ‘Managing the Manage Processes’, Engineering and Physical Sciences Research Council (EPSRC), 2005 – 2008, £372,945

-  Team leader: ‘Collaborative study of Service Science’, University of Strathclyde Research Enhancement Scheme, £8000, 2007 - 2008

-  Academic member: ‘Funded Project for the Scottish Highlands and Islands Centre for Business Process Outsourcing (CBPO)’ 2006 – 2008  

-  Co-Investigator, ‘Teaching and learning of performance measurement on MS/OR degrees’, LTSN- Maths, Stats and OR Network, 2000 – 2001, £5000


Supervision

Current PhD Students:

- Nada al-Qorashi: Understanding the impact of culture on Performance Measurement System in Higher Education Institutions in Saudi Arabia

- Sijin He: Performance Measurement for Corporate Social Responsibility in the Higher Education

- Obafemi Olekanma (based on University of Strathclyde): Productivity of Knowledge Workers in the Nigerian Finacial Sector

Nawabhorn Tanboon (based on University of Strathclyde): Performance Management in Thai R&D Organisations

 

I am Interested in supervising works on the following areas:

- Application of non-financial measures, including qualitative methods, in performance measurement and management in services

- Conceptualising productivity and its links with quality in services

- Effect of culture and ethical systems on management and performance

- Application of performance measurement for CSR

- New methods for managing and measuring customer satisfaction

I am also open to proposals on any other areas that fulfill the same interests and aspirations that the above topics cover.


Teaching

- Service and Operations Management

- Performance Measurement in Services


Additional information

History of topics taught before joining the University of Glasgow:

-  Operations Management, MBA (Iran, Dubai, Abu Dhabi, Switzerland, Greece, Singapore, Malaysia)

-  Service Operations and Simulation, MBA elective (Glasgow, Abu Dhabi)

-  Service Operations Management, MSc (Campus and Distance Learning)

-  Performance Measurement & Management, MSc (Campus and Distance Learning)

-  Becoming an Effective Business Analyst, MSc

-  Modelling Service operations, Honours Year 

-  Operations Strategy: Honours Year

-  Discrete Event Simulation, MSc (Campus and Distance Learning)

-  Introduction to Management Science, 1st Year UG

-  Research Methodology, Honours Year

-  Management Development Programme, Years 1-3, UG

 

Professional Development and Training Courses:

- Research Supervision Induction Course, University of Strathclyde, 2003

- Teaching, Learning & Assessment in Higher Education Course, University of Strathclyde, 2001

- Research Methodology Course, University of Strathclyde, 1997

- Asian Productivity Organisation (APO) Observational Study Mission to Japan, Taiwan and Malaysia, 1993


Publications

List by: Type | Date

Jump to: 2020 | 2016 | 2014 | 2012 | 2011 | 2010 | 2008 | 2007 | 2006
Number of items: 18.

2020

Wisniewski, M. and Shafti, F. (2020) Quantitative Methods for Decision Makers. Pearson. (Accepted for Publication)

2016

Shafti, F. (2016) Service productivity: a journey planner. PMA Conference 2016, Edinburgh, UK, 26-29 Jun 2016. (Submitted)

2014

Shafti, F. (2014) Beyond performance measurement: contribution measurement. PMA Conference 2014, Aarhus Denmark, 25-27 Jun 2014. (Submitted)

Haghighi, A. M., Baum, T. and Shafti, F. (2014) Dimensions of customer loyalty in hospitality micro-enterprises. Service Industries Journal, 34(3), pp. 251-273. (doi:10.1080/02642069.2013.763928)

Shafti, F. (2014) Setting research agendas for productivity management in services. International Journal for Quality and Productivity Management, 11(1), pp. 25-42.

2012

Maguire, S., Ojiako, U., Papadopoulos, T., Shafti, F., Koh, L. and Kanellis, P. (2012) Synchronicity and alignment of productivity: the real value from service science? Production Planning & Control, 23(7), pp. 498-512. (doi:10.1080/09537287.2011.640038)

2011

Shafti, F., Felice, M., Van Der Meer, R. and Bititci, U. (2011) Service science, future concerns. 2nd Asian Conference on the Social Sciences (ACSS2011), Osaka, Japan, 20-22 Mar 2011. (Unpublished)

Bititci, U. et al. (2011) Managerial processes: business process that sustain performance. International Journal of Operations and Production Management, 31(8), 851 - 891. (doi:10.1108/01443571111153076)

Bittici, U., Ackermann, F., Ates, A., Davies, J. C., Gibb, S., Mackay, D., Maguire, C., van der Meer, R. and Shafti, F. (2011) Managerial processes: an operations management perspective towards dynamic capabilities. Production Planning and Control, 22(2), pp. 157-173. (doi:10.1080/09537281003738860)

2010

Shafti, F., Bedford, T.J., Deleris, L., Hosking, J., Serban, N., Shen, H. and Walls, L.A. (2010) Service operation classification for risk management. IBM Journal of Research and Development, 54(3), 7:1-7:17. (doi:10.1147/JRD.2010.2046465)

2008

Bititci, U., Ackermann, F., Ates, A., Davis, J., Gibb, S., MacBryde, R.B., Shafti, F. and Bourne, M. (2008) Manage processes: what are they? Working Paper. University of Strathclyde. (Unpublished)

Mackay, D. et al. (2008) The process of managing performance: an inductive model. 15th International Annual EurOMA Conference 2008, Groningen, Netherlands, 15-18 Jun 2008. (Unpublished)

Mackay, D., Maguire, C., Bititci, U., Ates, A., Shafti, F. and Van der Meer, R. (2008) Towards a mixed method approach for the multidisciplinary investigation of management processes. EURAM 2008, Ljubljana, Slovenia, 14-17 May 2008. (Submitted)

2007

Van Der Meer, R. et al. (2007) An Empirical Study into the Modeling of Key Organizing Processes. 18th Annual Production and Operations Management Society (POMS) Conference, Dallas, TX, 4-7 May 2007. (Submitted)

Shafti, F., Van Der Meer, R. and Williams, T. (2007) An empirical approach to service classification for productivity management studies. Service Industries Journal, 27(6), pp. 709-730. (doi:10.1080/02642060701453197)

2006

Shafti, F. (2006) Seeking Productivity, Improving Quality, Challenges Across Service Sectors. First International Egyptian Conference on Total Quality Management in Service Industries, Alexandria, Egypt, 20-21 Jan 2007. (Submitted)

Shafti, F. (2006) Simulating Service Operations, Towards the Borders of Intangibility. 13th International Annual Conference of the European Operations Management Association, Glasgow, UK, 18-21 Jun 2006. (Submitted)

Shafti, F., Van Der Meer, R.B., Williams, T.M. and Bedford, T.J. (2006) Service Classification Research: Welcome Back! 13th International Annual Conference of the European Operations Management Association, Glasgow, UK, 18-21 Jun 2006. (Submitted)

This list was generated on Sun Jun 24 23:26:22 2018 BST.
Number of items: 18.

Articles

Haghighi, A. M., Baum, T. and Shafti, F. (2014) Dimensions of customer loyalty in hospitality micro-enterprises. Service Industries Journal, 34(3), pp. 251-273. (doi:10.1080/02642069.2013.763928)

Shafti, F. (2014) Setting research agendas for productivity management in services. International Journal for Quality and Productivity Management, 11(1), pp. 25-42.

Maguire, S., Ojiako, U., Papadopoulos, T., Shafti, F., Koh, L. and Kanellis, P. (2012) Synchronicity and alignment of productivity: the real value from service science? Production Planning & Control, 23(7), pp. 498-512. (doi:10.1080/09537287.2011.640038)

Bititci, U. et al. (2011) Managerial processes: business process that sustain performance. International Journal of Operations and Production Management, 31(8), 851 - 891. (doi:10.1108/01443571111153076)

Bittici, U., Ackermann, F., Ates, A., Davies, J. C., Gibb, S., Mackay, D., Maguire, C., van der Meer, R. and Shafti, F. (2011) Managerial processes: an operations management perspective towards dynamic capabilities. Production Planning and Control, 22(2), pp. 157-173. (doi:10.1080/09537281003738860)

Shafti, F., Bedford, T.J., Deleris, L., Hosking, J., Serban, N., Shen, H. and Walls, L.A. (2010) Service operation classification for risk management. IBM Journal of Research and Development, 54(3), 7:1-7:17. (doi:10.1147/JRD.2010.2046465)

Shafti, F., Van Der Meer, R. and Williams, T. (2007) An empirical approach to service classification for productivity management studies. Service Industries Journal, 27(6), pp. 709-730. (doi:10.1080/02642060701453197)

Books

Wisniewski, M. and Shafti, F. (2020) Quantitative Methods for Decision Makers. Pearson. (Accepted for Publication)

Research Reports or Papers

Bititci, U., Ackermann, F., Ates, A., Davis, J., Gibb, S., MacBryde, R.B., Shafti, F. and Bourne, M. (2008) Manage processes: what are they? Working Paper. University of Strathclyde. (Unpublished)

Conference or Workshop Item

Shafti, F. (2016) Service productivity: a journey planner. PMA Conference 2016, Edinburgh, UK, 26-29 Jun 2016. (Submitted)

Shafti, F. (2014) Beyond performance measurement: contribution measurement. PMA Conference 2014, Aarhus Denmark, 25-27 Jun 2014. (Submitted)

Shafti, F., Felice, M., Van Der Meer, R. and Bititci, U. (2011) Service science, future concerns. 2nd Asian Conference on the Social Sciences (ACSS2011), Osaka, Japan, 20-22 Mar 2011. (Unpublished)

Mackay, D. et al. (2008) The process of managing performance: an inductive model. 15th International Annual EurOMA Conference 2008, Groningen, Netherlands, 15-18 Jun 2008. (Unpublished)

Mackay, D., Maguire, C., Bititci, U., Ates, A., Shafti, F. and Van der Meer, R. (2008) Towards a mixed method approach for the multidisciplinary investigation of management processes. EURAM 2008, Ljubljana, Slovenia, 14-17 May 2008. (Submitted)

Van Der Meer, R. et al. (2007) An Empirical Study into the Modeling of Key Organizing Processes. 18th Annual Production and Operations Management Society (POMS) Conference, Dallas, TX, 4-7 May 2007. (Submitted)

Shafti, F. (2006) Seeking Productivity, Improving Quality, Challenges Across Service Sectors. First International Egyptian Conference on Total Quality Management in Service Industries, Alexandria, Egypt, 20-21 Jan 2007. (Submitted)

Shafti, F. (2006) Simulating Service Operations, Towards the Borders of Intangibility. 13th International Annual Conference of the European Operations Management Association, Glasgow, UK, 18-21 Jun 2006. (Submitted)

Shafti, F., Van Der Meer, R.B., Williams, T.M. and Bedford, T.J. (2006) Service Classification Research: Welcome Back! 13th International Annual Conference of the European Operations Management Association, Glasgow, UK, 18-21 Jun 2006. (Submitted)

This list was generated on Sun Jun 24 23:26:22 2018 BST.