Information for Owners

The University of Glasgow Small Animal Hospital is committed to providing the best care for your pet.

How it works

The Small Animal Hospital is a referral hospital supported by world-leading researchers from the University of Glasgow and state of the art facilities and equipment. We are a referral only hospital, your pet will be referred here by your own vet.

Take a tour of the University of Glasgow's Small Animal Hospital

Apollo the Labrador takes you on a tour of the Small Animal Hospital and meets all the amazing team that help take care of your pets.


What should I bring with me to consultation?

If your animal is insured, please notify your insurance company, check the wording of your policy and bring the necessary documentation to your appointment.

What can I expect at consultation?

Your vet will have referred your pet to a service within the Hospital, such as internal medicine, orthopaedics or oncology. We employ highly qualified staff, many of whom are European Diplomates.

Will a student be treating my pet?

Your pet will always undergo their treatment by a fully qualified veterinary practitioner. Very often final year veterinary students will be present during the consultation and may take a history of your pet under supervision. During the consultation a detailed history of your animal's illness will be taken, and then your animal will be examined.

How will I know what treatment my pet is receiving?

The veterinary team examining your animal will determine what tests and treatment your case requires, and will discuss these requirements with you. An estimate of the cost of treatment will be discussed with you.

Please feel free during the consultation to ask any questions and discuss any worries that you might have.

How will I be kept informed of my pet's progress?

There are a number of ways that we will keep you informed while your pet is a patient with us at the Small Animal Hospital:

  • Written briefing
    When your pet returns home we will give you a document that outlines what your pet's condition and treatment. If you need to visit a veterinary surgeon soon after your pet is discharged please take this with you. Your veterinary surgeon will have already been contacted with an update on your pet, so that the appropriate type of veterinary care can continue to be provided.
  • Formal report
    Finally, a formal report will be written and sent to your veterinary surgeon within 48hours of discharge. You can receive a copy of this report either from your veterinary surgeon, or directly from us.
  • Follow-up
    One of the most important aspects of treatment is the follow up. Do not hesitate to contact us in the future.
  • By telephone
    Keeping you well informed about your pet is a very important to us. We will do our best to be available to meet with you or to speak to you but clinical work is unpredictable, and there may sometimes be a delay before we can make contact. Please be patient under those circumstances.