Information for owners

We are committed to providing the best care for your pet.

We are a referral only hospital, your pet will be referred here by your own vet.

  • Your vet will contact us directly to request the referral.
  • We will then contact you to arrange the appointment.

What should I bring with me?

  • If your animal is insured, please notify your insurance company, check the wording of your policy and bring the necessary documentation to your appointment.

What can I expect?

Your vet will have referred your pet to a service within the Hospital, such as internal medicine, orthopaedics or oncology. We employ highly qualified staff, many of whom are European Diplomates.

Veterinary students may take a history under supervision

Very often final year veterinary students will be present during the consultation. During the consultation a detailed history of your animal's illness will be taken, and then your animal will be examined.

Discussion of tests and treatments required

The veterinary team examining your animal will determine what tests and treatment your case requires, and will discuss these requirements with you. An estimate of the cost of treatment will be discussed with you.

Please feel free during the consultation to ask any questions and discuss any worries that you might have.

How will I find out what is happening?

  • Contact us
    Keeping you well informed about your pet is a very important to us. We will do our best to be available to meet with you or to speak to you but clinical work is unpredictable, and there may sometimes be a delay before we can make contact.  Please be patient under those circumstances.
  • Written briefing
    When your pet returns home we will give you a document that outlines what your pet's condition and treatment. If you need to visit a veterinary surgeon soon after your pet is discharged please take this with you. Your veterinary surgeon will have already been contacted with an update on your pet, so that the appropriate type of veterinary care can continue to be provided.
  • Formal report
    Finally, a formal report will be written and sent to your veterinary surgeon within 48hours of discharge. You can receive a copy of this report either from your veterinary surgeon, or directly from us.
  • Follow-up
    One of the most important aspects of treatment is the follow up. Do not hesitate to contact us in the future.