Top Tasks Management

What it is

A way of managing the online experience through top used tasks. These are a set of 5-10 tasks that matter the most to your users.

Why this method

To reduce the complexity of a webpage by identifying what is important and reducing the risk of losing users to poor navigation.

How to use

  1. Put together an extensive list of user tasks. This includes tasks that are on an existing page and what could be on a page. Engage colleagues, previous survey feedback, data analytics, competitor websites, strategy, and stakeholder missions, etc. in order to make this list as exhaustive as possible.
  2. Narrow down the longlist to no more than 100 tasks.
  3. Gather participants and poll them for input. Ask each participant to rank 5 tasks from 1 to 5, with 5 being the most important and 1 being the least.
  4. Analyse the results. Create a table of your results showing the highest vote down to the lowest vote. This should provide you with a good basis for what content should be emphasised and what needs to be phased out.

 

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