UX = User Experience
A human-first way of building services and products, bringing together user needs and business goals through research, design and testing.
If you work on a website, app, or online service for UofG students or staff, this framework will help you give them the best possible experience. And UX isn't just a digital discipline: many of these methods can also apply to real-world situations, and to service design in general.
And through the process always ensure the new product meets accessibility requirements.