What is Automation?

We all engage with automation technologies in our everyday lives; sometimes without even knowing it. When we complete online forms, when we use chatbots or when we order from our favourite online store.  It is therefore not a surprise that we want to test the potential of virtual assistants within the University.

Automating the administrative tasks that consume a lot of time or involve a lot of rework will be a really positive change for team members. It will free up time to focus on other areas of service delivery and will be more enriching for team members as the repetitive tasks will no longer consume the working day.

We are currently rolling out virtual assistants in Admissions, People & OD, Finance, and the College of Social Sciences. We plan to continue developing virtual assitants across the University to improve staff experience. Find out more below or submit an Automation idea here.