We have completed an Automation proof of concept. This included building and deploying virtual assistants to help reduce the pressure on teams who manage the high volume administrative tasks that are essential to the smooth running of services. Introducing virtual assistants to teams means that time can be freed up to focus on other value-adding activities.
What is Automation?
We all engage with automation technologies in our everyday lives; sometimes without even knowing it. When we complete online forms, when we use chatbots or when we order from our favourite online store. It is therefore not a surprise that we want to test the potential of virtual assistants within the University.
Automating the administrative tasks that consume a lot of time or involve a lot of rework will be a really positive change for team members. It will free up time to focus on other areas of service delivery and will be more enriching for team members as the repetitive tasks will no longer consume the working day.
We are currently rolling out virtual assistants in Admissions, People & OD, Finance, and the College of Social Sciences. We plan to continue developing virtual assitants across the University to improve staff experience. Find out more below or submit an Automation idea here.
Our journey so far
We are now working with our strategic partner Ernst & Young to build and develop virtual assistants across the University. As well as supporting our current Automation focuses, we will continue to engage with teams across the Institution and progress the Automation pipeline.
Submit an idea
The Transformation Team is currently working through procurement of a substantive service for delivering future Automation Projects on behalf of the University. As such, we are looking to build out a pipeline of future automation opportunities.
To help you on your automation journey, the team have put together some resources to aid you in feeling engaged, informed and comfortable every step of the way. Please note: to view this page, you must be on campus or logged into the University's VPN.