Important information about online exams and assessments

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What happens if illness or other adverse circumstances affects any of your exams

If you have been ill or had other adverse circumstances which you believe may have affected your assessment, this can be considered through our regulations on 'Good Cause'.

If you want us to make allowance for such circumstances, you must submit a Good Cause claim through MyCampus. This can be in relation to:

  • a missed exam;
  • an online exam submitted late for which you wish to request waiver of the ‘late’ grade ‘H’;
  • a piece of coursework that you were unable to submit;
  • any assessment in which you feel your performance has been significantly impaired;
  • a piece of coursework for which you wish to request an extension to the submission deadline of more than five working days.

The Good Cause process is explained in our 'Key FAQs for students'.

How to submit a Good Cause claim

In your Good Cause claim, you must explain clearly:

  • Your illness or other adverse circumstances: you should include reference to the timing of the assessment and the duration of the relevant circumstances.
  • How your ability to complete the specific assessment(s) was affected. For example, it is not sufficient to say in your Good Cause claim that you were unable to take an exam because you were self-isolating. You would be expected to explain how the requirement to self-isolate had prevented you from completing the assessment.
Supporting evidence

This process normally requires independent documentary evidence to support Good Cause claims. In view of the particular difficulties to obtain this at the current time, Good Cause claims do not require, but can be strengthened by, provision of corroboratory evidence. Students should make reasonable efforts to provide such evidence.

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Advice, information and technical support before and during your online assessments 

If you have questions about the contents of your paper, or you require technical assistance, you will be able to contact our virtual invigilation team at the University of Glasgow Helpdesk. 

Technical support will be available 24 hours per day during the exam period. To ensure timely responses and that all students receive the same information, you will be asked not to contact academic staff directly but instead use the Helpdesk.  

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Reminder about academic misconduct

Please bear in mind that the normal rules of academic conduct apply for online exams.

You should also watch this brief video.

Student Conduct - Exams

You may be expected to sit your online exam without referring to internet sources, books, notes or any other material that would not normally be allowed in examinations. In other cases, the examinations will be taken under ‘Open Book’ conditions.  This will be made clear on the front page of your exam paper and you must carefully read the instructions sent to you for each examination. Note that Open Book is not the same as 'Open Exam within 24 hours'. Not all examinations will have identical instructions, and some may allow access to specific materials. 

Please remember that your answers must be all your own work. You must not ask another person to take the examination for you, you must not consult with other students about the examination, and you must not share your work with anyone else. Do not use jointly produced work or shared notes, as this will result in similarity being detected between your work and other students'. Posting questions to, or using answers from, online 'homework' or Q&A sites is also prohibited.

Do not be tempted to copy or transalate material from other sources. Following submission, examination answers can be submitted to specialist software for similarity checking or students could be asked to take part in a viva examination. The purpose of assessment is to demonstrate your understanding of the course. Copying or translating from other sources does not allow that.

Any suspicion of copying, plagiarism or collaboration will be reported to the Senate Office under the Code of Student Conduct, as will any other allegation of behaviour that contravenes the instructions for your examination. If you are reported for suspected misconduct, you will be asked to attend an interview, or to submit a statement in response to the allegation. Attendance will be remote, via video conference or other agreed means.

Please, do not put your degree at risk. The penalties applied under the Code of Student Conduct can lower your GPA, cause you to fail a course and prevent you from achieving your award.