For an update on the status of repairs, please contact your site office during office hours.
For information, we will endeavour to work to the Priority Timescales as follows:
- B-Urgent-7 DAYS: To ensure the standard of amenity enjoyed by a resident is maintained without inconvenience e.g. General electrical faults, reglazing and urgent repairs to joinery.
- C-Non-urgent-14 DAYS: Necessary repair to remedy a defect to the service, which is desirable, but students' study is not impeded e.g. General plumbing repairs, general roof repairs.
- D-60 DAYS: Planned works/maintenance e.g. Repairs to internal fittings, non urgent joinery repairs.
After the repair is completed, it would be useful to have feedback on our service.