‌Serial missed appointments in the NHS

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This Scottish big data project investigated the epidemiology of patterns of missed appointments in the NHS. 

Explore our findings about patient and GP practice demographic factors, morbidity and mortality outcomes.

Research team



Related work

  • Reflections on an international workshop on "missingness" in health care Dr Andrea Williamson, Dr Ross McQueenie (NAPCRG 2019)

    This report is from a workshop at an international primary care conference which explored the factors that contribute to "missingness" in health care in a range of high income country health care systems. It will inform future work on the topic.

  • Ross Innes, BSc Global Health in a Primary Care Context undergraduate student, 2016-2017 (supervisors Dr Andrea Williamson, Dr Ross McQueenie and Dr Ula Chetty) conducted a small qualitative research study called Managing to attend appointments- what works and what stymies engagement in health care?

    This explored the lived experience of experts by experience - people who have had significant adversity and have struggled to attend health care appointments, and the professionals who have cared for them. Participants were recruited from voluntary sector organisations in homelessness and substance use. This small project demonstrated it is possible to recruit participants with lived experience of serially missing health appointments. It will inform the future development of strategies and health service design to reduce serial missed appointments in the NHS.

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