Research

‌Serial missed appointments in the NHS

Image of free consulting room and female worker

This Scottish big data project investigated the epidemiology of patterns of missed appointments in the NHS. 

Explore our findings about patient and GP practice demographic factors, morbidity and mortality outcomes.

Research team


Publications


Presentations


Related work

Ross Innes, BSc Global Health in a Primary Care Context undergraduate student, 2016-2017 (supervisors Dr Andrea Williamson, Dr Ross McQueenie and Dr Ula Chetty) conducted a small qualitative research study called Managing to attend appointments- what works and what stymies engagement in health care?

This explored the lived experience of experts by experience - people who have had significant adversity and have struggled to attend health care appointments, and the professionals who have cared for them. Participants were recruited from voluntary sector organisations in homelessness and substance use. This small project demonstrated it is possible to recruit participants with lived experience of serially missing health appointments. It will inform the future development of strategies and health service design to reduce serial missed appointments in the NHS.


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