Set up University email on your device

The following steps will work for most devices. Due to the wide range of devices in use, we can't provide step-by-step instructions for every one.

  1. On your device, open your preferred email app
  2. Set up a new Exchange (or Microsoft) account
  3. Enter the following details:
    • Username: your University email address (Apostrophe in your email address? Leave it out!)
    • Password: your GUID password
    • Server name (if prompted): outlook.office365.com

Compatible email clients

Using the Outlook client or the Outlook Web Application (OWA) is recommended

 

 

Windows

MacOS

iOS

Android

Linux

Outlook 

Y

Y

Y

Y

No

Outlook Web App (OWA)

Y

Y

Y

Y

Y

Apple Mail

No

Y

Y

No

No

Windows Mail

Y

No

No

No

No

Thunderbird

Y

Y

No

No

Y

Gmail app

No

No

No

Y

No

  Please use the latest version of these clients

IMAP and SMTP settings

 

IMAP SettingsSMTP Settings
Server: outlook.office365.com Server: smtp.office365.com

Port: 993

Port: 587
Encryption: SSL/TLS Encryption: STARTTLS
Authentication Method: OAuth2 Authentication Method: OAuth2

 

 

 

 

 

Modern Authentication

Microsoft are making changes to our email systems to maintain the security and privacy of our data. This is a global change which affects every organisation. This is known as Modern Authentication or sometimes OAuth2

To avoid any disruption to your email connectivity we recommend:

  • Where possible utilise the University-supported Outlook app (above)  or via your App Store.
  • Remove and re-add any existing email connections/accounts. 
  • Upgrade any 3rd party email apps to the most recent release.
  • If you utilise POP / IMAP for email access you will need an app that’s current enough to support modern OAuth authentication and configured accordingly.

Re-configure Apple Mail client on iPhone and iPad

1. Remove your account:

  • Navigate to Settings -> Mail -> Accounts
  • Select our UoG account and click Delete Account at the bottom

2. Update your software

Navigate to Settings -> General -> Software update and update your device to the latest software

3. Re-add your account:

  • Navigate to Settings -> Mail -> Accounts
  • Select Add Account, choosing Microsoft Exchange
  • Enter your UoG email address and a description (useful to use your email address for this)
  • Select Sign-in (this will direct you to Microsoft)
  • Enter your password and authenticate if prompted

Re-configure Gmail app on Android

1. Remove your account:

  • Navigate to Settings > Accounts and backups > Manage accounts
  • In the list select your UoG account shown as “Personal (IMAP)”
  • Select Remove Account

2. Update the app

  • if there any updates available

3. Re-add your account:

  • Navigate to Settings > Accounts and backups > Manage accounts
  • Select +Add account at the bottom of the screen
  • In the Apps selection choose Exchange
  • Enter your UoG email address and click Next and enter your password and authenticate when prompted
  • Accept Permissions requested

You will now see a message "Your account is ready to go!"

Thunderbird  

  • Navigate to Tools -> Account Settings -> click on the @glasgow.ac.uk identity, scroll to the end of that information and click the Edit SMTP Server... button.
  • Change Security and Authentication ->Authentication Method to OAuth2, click OK to return to the account settings
  • Expand the @glasgow.ac.uk identity and select Server Settings
  • Change Security Settings -> Authentication to OAuth2

New Thunderbird users can configure OAuth2 from the outset, fill in the "Your full name" and "Email address" fields and then select Configure manually. Configure as follows:

Incoming Server

  • Protocol: IMAP
  • Host name: outlook.office365.com
  • Port: 993
  • Connection security: SSL/TLS
  • Authentication method: Oauth2
  • Username: Your University email address

Outgoing Server

  • Host name: smtp.office365.com
  • Port: 587
  • Connection security: STARTTLS
  • Authentication method: Oauth2
  • Username: Your University email address

Zoom calendar integration

  • Visit the UofG Zoom page 
  • Select Sign in, and use your GUID and password,
  • Select Profile and scroll down to Others>Calendar and Contacts Integration
  • Delete existing integration and then add again, selecting the Office 365 service and checking the 'Authorise with Oauth 2.0' option

Smartphone and tablet security advice

Set a PIN to protect your device from unauthorised use!

Your smartphone and tablet are likely to contain a lot of confidential information about you, perhaps even your bank details.

Treat your smartphone like your wallet or purse.
Treat your tablet like your laptop.

There are many ways you can increase the security of your smartphone and tablet:

  • Set a PIN and ensure that it is not guessable (not 0000, 1234 etc) to protect your device from unauthorised use.
  • Set a timeout to lock your device.
  • Be careful which apps you install and what permissions you give them.
  • If you use GPS location services, be aware of what information they share.
  • Keep in mind the email security rules: these apply whatever device you're using.
  • Backup the information on your device.
  • Keep a copy of your IMEI number (if applicable) in case of loss or theft.
  • At end of its life, dispose of your device securely.