Applicant Self Service
This page provides you with assistance with the most Frequently Asked Questions (FAQ) and commonly experienced difficulties related to logging into the University of Glasgow Applicant Self-Service portal for UCAS applicants.
Important Note
If you are experiencing issues with the application system, then please first follow the steps below:
- Clear your cache, then close all browser windows/sessions
- Ensure you do not have a pop-up blocker running
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What is the difference between UCAS Track and Applicant Self-Service?
All undergraduate and PGDE courses must be applied to through UCAS. Applicant Self-Service allows you to upload requested documents to support your application and view any communications we have sent you. For now, you cannot accept or decline your offer through Applicant Self-Service, this should be done through UCAS Track.
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What does Applicant Self-Service do?
In Applicant Self-Service you will be able to:
- Check the status of your application
- Upload any requested documents
- View and print a copy of your communications, including offer letters
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How do I access Applicant Self-Service?
You will receive an email from the University which will include a link to the Applicant Self-Service portal and your log in details.
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I did not receive an email with the link to Applicant Self-Service and my log in details?
If you have not received the Applicant Self-Service details from the University, please make sure to check your junk folder. If you still have not received it, please complete the online form and a member of the team will be in touch to help.
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How do I make changes to my application?
Please make any changes to your application via UCAS Track.
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I have forgotten my login details and/or they do not work?
If you have forgotten your login details or if you are having trouble logging in, please complete the online form and someone from the IT Helpdesk will be in touch to help you.
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I cannot find the login page?
The link to Application Self-Service will be sent to you via email from the University.
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I am unable to upload documents?
You can only upload documents that have been requested by an Admissions Officer. You will see any requested documents in the To-Do List on the Applicant Self-Service portal. If there are no items listed in your To-Do List, it means we do not require any documents from you at this time. If you would like to upload documents to support your application that are not listed on your To-Do List, please contact Admissions on ugadmissions@glasgow.ac.uk.
Documents must be uploaded in .jpg, .jpeg or .pdf format and must not exceed 5MB in size. There is a maximum 10MB upload size for all documents with the application. You can find instructions on how to upload a document in the video below.
Please note: this video was produced for UCAS and direct admissions applicants so some of the features in the video may not be available for UCAS applicants.
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Some functions on the portal are missing (UCAS Embargo)?
The portal will be live until you join us as an enrolled student or end your journey as a UofG applicant. However, we will limit functionality to the portal during 2 periods known as the UCAS Results Embargos. During these Embargo periods we will process results for SQA Highers and Advanced Highers and A Levels and BTEC Diplomas ahead of key results dates:
|
Embargo Period |
Embargo Begins |
Embargo Ends |
|
Results Embargo 1 SQA |
Monday 27 July 1800 |
Tuesday 4 August 0900 |
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Results Embargo 2 JCQ |
Friday 7 August 1400 |
Thursday 13 August 0800 |
We will also halt any automated Admissions communications with you during this period, and there may also be a short delay in answering your enquiries.
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I am still having problems. What do I do?
In the event that none of the above questions address your specific problem:
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