Adam Smith Business School

Professor Robert Paton

Professor of Management (Management)

telephone: 01413305037
email: Robert.Paton@glasgow.ac.uk

Biography

Robert Paton is Professor of Management and Director of Accreditations and Rankings at the Adam Smith Business School and Deputy Dean Graduate Studies with the College of Social Sciences, as well as Alternate Cluster Lead in Services and Operations Management.

He researches, publishes and lectures in the fields of change, service innovation and co-created value (in business and supply chain networks). Of particular interest is the promotion of meaningful and sustainable service transactions within a partnership setting. Publishing in journals such as:

Information Technology
Knowledge Management
Long Range Planning
Management Decision
European Management
International Journal of Operations Management

Research interests

Professor Paton is a member of the Services and Operations Management research cluster.

Areas of expertise:

Managing change
Service innovation
Service dominant logic
Co-created value

Professor Robbie Paton: Service innovation - delivering change and value

Grants

Knowledge Transfer Partnership No 9628, Scottish Water, 2014, Award £240K.

First Step Award, Scottish Water, 2013, £5K.

Scottish Funding Council, Creating Cultures of Innovation, 2012, Award £500K.

First Step Award, Heart of Scotstoun, Social enterprise project, 2010, Award £5K.

IBM International Faculty Award, Service Maturity Model, 2009, Award £15.63K.

First Step Award, Thistle Help Ltd, Business Growth Project, 2009, Award £5K.

IBM International Faculty Award, Services Science, 2008, Award £20K.

The Hudson scholarship in international enterprise, 2006, Award £50K.

Knowledge Transfer Partnership No 1230, Hunslet-Barclay Limited, 2005, Award £172K.

Knowledge Transfer Partnership No. 4179, City Gate Solutions, Business Growth and Product Development, 2002, Award £75K.

Teaching Company Scheme No. 3752, Lorne Fisheries, Business Growth and Transformation, 2002, Award £70K.

World Class SME’s Programme, Glasgow Development Agency, 1997, Award £2.5K

Developing Competence Based Awards, Pick-Up Grant, 1995, Award £23K.

Competence Based Management Awards in Higher Education, Scottish Enterprise, 1993 - 1995, Award £250K.

Glasgow Management Development Initiative, Glasgow Opportunities, 1991, Award £150K.

Supervision

PhD supervision areas

Professor Paton is interested in supervising PhD researchers in the fields of services innovation and change. Of particular interest would be projects linked to the concept of service dominant logics - the co-creation of value at the point of knowledge exchange.

Current PhD students

Reem Alkharmany
Thesis title: Agile information system implementation maturity in organisations
Co-supervisor: Dr Alison Smart

Yanina Chevtchouk
Thesis title: Outside of 'brand trust' and 'brand reputation,' what other aspects are important in order to create an online brand experience? What role does brand personality, brand familiarity and brand equity hold in shaping online consumer experiences?
Co-supervisor: Dr Cleopatra Veloutsou

Aiden Gilani
Thesis title: Understanding how disruptions impact the relationship and performance sustainability of cashmere value chains over business cycles
Co-supervisor: Dr Alison Smart

Elem Miranda Ramirez
Thesis title: Scaling Digital Start Ups in the Developing Countries
Co-supervisor: Professor Nuran Acur Bakir

Driton Sahiti
Thesis title: Strategic value innovation model - identifying value co creation from experience.
Co-supervisor: Dr Cleopatra Veloutsou

Xiao Wang
Thesis title: Examining the relationship between employees’ perception of organizational context and appraisal of psychological contract
Co-supervisor: Dr Sarah Robinson

Teaching

Postgraduate

Courses taught

Managing innovative change (MSc)
Managing change (MBA)

Additional information

Recent Professional engagement

Executive Board member - European Management Journal.
Reviewer for and/or editorial board member for the Journal of Information and Knowledge Management Systems (VINE) and the Journal of Services Science.
Fellow of the Chartered Institute of Professional Development
External MBA examiner at Newcastle University and Nottingham Trent University
External quality enhancement reviewer Glasgow Caledonian University
External doctoral examiner Lincoln University, Portsmouth University and University of the West of Scotland
Executive and continuous professional development workshop with MARHA, Ministry of Education and Institute of Accounting all in Malaysia
MBA sessions with Chulalongkorn University, Thailand
Staff development and accreditation workshops with University sans Malaysia and the University of Malaya

Publications

List by: Type | Date

Jump to: 2018 | 2017 | 2016 | 2015 | 2014 | 2012 | 2011 | 2010 | 2009 | 2008 | 2006 | 2005 | 2004 | 2002 | 2001 | 1991 | 1988 | 1987

Number of items: 51.

2018

Kleanthous, A., Paton, R. A. and Wilson, F. M. (2018) Credit unions, co-operatives, sustainability and accountability in a time of change a case study of credit unions in Cyprus. International Journal of Social Economics, (In Press)

Chevtchouk, Y., Veloutsou, C. and Paton, R. (2018) The Process of Brand Experience: An Interdisciplinary Perspective. In: 45th Academy of Marketing Science Annual Conference, Coronado Island, CA, USA, 24-26 May 2017, pp. 499-500. ISBN 9783319660226 (doi:10.1007/978-3-319-66023-3_168)

2017

Aitken, A. and Paton, R. A. (2017) The ‘T-Shaped Buyer’: a transactional perspective on supply chain relationships. Journal of Purchasing and Supply Management, 23(4), pp. 280-289. (doi:10.1016/j.pursup.2017.03.001)

Sahidi, D., Paton, R. and Veloutsou, C. (2017) Ontological Foundation for Different Types of Value Creation Practices. 5th Naples Forum on Service, Naples, Italy, 6-9 June 2017.

Chevtchouk, Y., Veloutsou, C. and Paton, R. (2017) Towards a Definition of Brand Experience: An Inter-disciplinary Perspective. 12th Global Brand Conference, Kalmar, Sweden, 26-28 Apr 2017. (Unpublished)

2016

Aitken, A. and Paton, R. A. (2016) Professional buyers and the value proposition. European Management Journal, 34(3), pp. 223-231. (doi:10.1016/j.emj.2016.03.004)

Aitken, A. and Paton, R. A. (2016) The ‘transaction X-ray’: understanding construction procurement. Proceedings of the Institution of Civil Engineers: Management, Procurement and Law, 169(3), pp. 115-123. (doi:10.1680/jmapl.15.00022)

2015

Blanes, R., Paton, R.A. and Docherty, I. (2015) Public Value of Intelligent Transportation System. In: IEEE 48th Hawaii International Conference on System Sciences (HICSS), Kauai, HI, USA, 5-8 Jan 2015, pp. 1389-1399. ISBN 9781479973675 (doi:10.1109/HICSS.2015.170)

McCalman, J., Paton, R. A. and Siebert, S. (2015) Change Management: A Guide to Effective Implementation. 4th edition. Sage: London. ISBN 9781446274101

2014

Smith, A. M.J. and Paton, R. A. (2014) Embedding enterprise education: a service based transferable skills framework. International Journal of Management Education, 12(3), pp. 550-560. (doi:10.1016/j.ijme.2014.02.002)

Wagner, R. and Paton, R. A. (2014) Management education makes a difference: enhancing German engineering performance. Long Range Planning, 47(5), pp. 277-298. (doi:10.1016/j.lrp.2012.06.002)

Kleanthous, A., Paton, R. and Wilson, F. (2014) Co-operative Principles within Cypriot Credit Unions: An Employees Perspective. In: ICA CCP International Conference, Pula, Croatia, 25-28 Jun 2014,

Kleanathos, A. and Paton, R.A. (2014) Cypriot Credit Union Perceptions of Membership Engagement. 5th Euricse International Workshop on Cooperative Finance and Sustainable Development, Trento, Italy, 18-19 Jun 2014. (Unpublished)

Wagner, R. and Paton, R.A. (2014) Strategic toolkits: seniority, usage and performance in the German SME machinery and equipment sector. International Journal of Human Resource Management, 25(4), pp. 475-499. (doi:10.1080/09585192.2013.792863)

Wagner, R. and Paton, R. A. (2014) Strategic toolkits practice and performance: a German SME perspective. VINE, 44(4), pp. 470-495. (doi:10.1108/VINE-03-2014-0019)

2012

Behery, M., Paton, R.A. and Hussain, R. (2012) Psychological contract and organizational commitment: the mediating effect of transformational leadership. Competitiveness Review, 22(4), pp. 299-319.

Paton, R.A., Wagner, R. and MacIntosh, R. (2012) Engineering education and performance: the German machinery and equipment sector. International Journal of Operations and Production Management, 32(7), pp. 796-828. (doi:10.1108/01443571211250086)

Wise, S., Paton, R. and Gegenhuber, T. (2012) Value co-creation through collective intelligence in the public sector: a review of US and European Initiatives. VINE, 42(2), pp. 251-276. (doi:10.1108/03055721211227273)

2011

Paton, R.A., Jan, S.R. and Al-Rajhi, K.S. (2011) Value co-creation in Shari'ah-compliant banking: a Saudi Arabian case study. ISRA: International Journal of Islamic Finance, 3(1), pp. 65-90.

Aitken, A., Sahiti, D., Wise, S., Yanez, J. and Paton, R. (2011) The Complex Services Case: A Doctoral View, Understanding Complex Service Systems Through Different Lenses. In: 2nd Grand Challenges in Services Conference, University of Cambridge, 20-23 September 2010,

El-Manstrly, D., Paton, R., Veloutsou, C. and Moutinho, L. (2011) An empirical investigation of the relative effect of trust and switching costs on brand loyalty in the UK retail banking industry. Journal of Financial Services Marketing, 16(2), pp. 101-110. (doi:10.1057/fsm.2011.9)

Smith, A. and Paton, R. (2011) Delivering Enterprise: a collaborative international approach to the development, implementation and assessment of entrepreneurship. International Journal of Entrepreneurial Behaviour and Research, 17(1), pp. 104-118. (doi:10.1108/13552551111107534)

2010

El-Manstrly, D., Paton, R.A. and Veloutsou, C. (2010) Where is customer loyalty in the UK retail banking industry? In: Christodoulides, G., Veloutsou, C., Jevons, C., de Chernatony, L. and Papadopoulos, N. (eds.) Contemporary Issues in Brand Research. Athens Institute of Education and Research (ATINER): Athens, Greece, pp. 131-148. ISBN 9789606672682

McCalman, J. and Paton, R.A. (2010) The way forward for leadership. European Management Journal, 28(4), pp. 251-252. (doi:10.1016/j.emj.2010.06.003)

McLaughlin, S., Paton, R. and Cromack, C. (2010) Developing a pedagogical framework for engineering professional development within a service oriented environment. In: Transforming Engineering Education: Creating Interdisciplinary Skills for Complex Global Environments, 2010 IEEE, Dublin, Ireland, 6-9 April, 2010, (doi:10.1109/TEE.2010.5508891)

Morgan-Thomas, A. and Paton, R. (2010) Online globalization: global online performance and service orientation. In: Lee, I. (ed.) The Encyclopedia of E-Business Development and Management in the Global Economy. Business Science Reference: Hershey, PA, USA. ISBN 9781615206117

Smith, A. and Paton, R. (2010) An entrepreneurship toolkit for intensive skills development. International Journal of Entrepreneurship and Small Business, 9(2), pp. 162-167.

2009

Beaumont, P., Pate, J., Paton, R. and Stewart, S. (2009) Home Working and Service Delivery: A Win Win Arrangement? Journal of Services Science, 1(2), pp. 115-120.

El-Manstrly, D., Paton, R.A. and Veloutsou, C. (2009) Where is Customer Loyalty in the UK Retail Banking Industry? In: 5th Thought Leaders International Conference on Brand Management, Athens, Greece, 6-7 Apr 2009,

Paton, R. and Karunaratne, N. (2009) Innovation and Engagement: The Honda Case. Information and Knowledge Management Systems (VINE), 39(4), pp. 280-297.

2008

McLaughlin, S. and Paton, R. (2008) Defining a knowledge strategy framework for process aligned organizations: an IBM case. Journal of Knowledge and Process Management, 15(2), pp. 126-139.

McLaughlin, S., Paton, R. and Macbeth, D. (2008) Barrier impact on organizational learning within complex organizations. Journal of Knowledge Management, 12(2), pp. 107-123. (doi:10.1108/13673270810859550)

Mohamed, H.B. and Paton, R. (2008) Performance Appraisal-Cultural fit: organizational outcomes within the U.A.E. Education, Business and Society: Contemporary Middles Eastern Issues, 1(1), pp. 34-49. (doi:10.1108/17537980810861501)

Paton, R. and McLaughlin, S. (2008) Services Science and Innovation Series. European Management Journal, 26(2), pp. 75-76.

Paton, R. and McCalman, J. (2008) Change Management: A Guide to Effective Implementation. Sage: London, UK. ISBN 9781412912204

Paton, R.A. and McLaughlin, S. (2008) Services innovation: knowledge transfer and the supply chain. European Management Journal, 26(2), pp. 77-83. (doi:10.1016/j.emj.2008.01.004)

2006

Kennedy, G., Boddy, D. and Paton, R.A. (2006) Managing the aftermath: lessons from The Royal Bank of Scotland’s acquisition of NatWest. European Management Journal, 24(5), pp. 368-379. (doi:10.1016/j.emj.2006.04.001)

McLaughlin, S., Paton, R.A. and MacBeth, D.K. (2006) Managing change within IBM's complex supply chain. Management Decision, 44(8), pp. 1002-1019. (doi:10.1108/00251740610690586)

2005

Boddy, D. and Paton, R.A. (2005) Maintaining alignment over the long-term: lessons from the evolution of an electronic point of sale system. Journal of Information Technology, 20, pp. 141-151. (doi:10.1057/palgrave.jit.2000043)

Burns, G.R. and Paton, R.A. (2005) Supported work place learning: a knowledge transfer paradigm. Policy Futures in Education, 3(1), pp. 50-61. (doi:10.2304/pfie.2005.3.1.9)

Veloutsou, C. , Paton, R.A. and Lewis, J. (2005) Consultation and reliability of information sources pertaining to university selection: some questions answered? International Journal of Educational Management, 19(4), pp. 279-291. (doi:10.1108/09513540510599617)

2004

Boddy, D. and Paton, R.A. (2004) Responding to competing narratives: lessons for project managers. International Journal of Project Management, 22(3), pp. 225-233. (doi:10.1016/j.ijproman.2003.07.001)

Veloutsou, C. , Lewis, J. and Paton, R.A. (2004) University Selection: Information requirements and importance. International Journal of Educational Management, 18(3), pp. 160-171. (doi:10.1108/09513540410527158)

2002

Paton, R.A. and Dempster, L. (2002) Managing change from a gender perspective. European Management Journal, 20(5), pp. 539-548. (doi:10.1016/S0263-2373(02)00097-X)

2001

Paton, R.A. (2001) Developing businesses and people: an MBA solution? Journal of Management Development, 20(3), pp. 235-244. (doi:10.1108/02621710110386363)

1991

Moutinho, L. and Paton, R. (1991) Site selection analysis in tourism: the LOCAT model. Service Industries Journal, 11(1), pp. 1-10. (doi:10.1080/02642069100000001)

1988

Moutinho, L. and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 28(3), pp. 9-12.

Moutinho, L. and Paton, R. (1988) Expert marketing systems. Marketing e Publicidade, 29(3), pp. 37-42.

Moutinho, L. and Paton, R. (1988) Expert systems: a new tool in marketing. Quarterly Review of Marketing, 13(4), pp. 5-13.

Moutinho, L. and Paton, R. (1988) Site Selection Analysis in Tourism: Selected Findings. Working Paper. Glasgow Business School, Glasgow, UK.

1987

Moutinho, L., von Zugbach, R. and Paton, R. (1987) Management studies for all. Business Education, 8(2), pp. 32-45.

This list was generated on Wed May 22 20:35:00 2019 BST.