You said - we did!
You said - we did!
We appreciate your feedback! Here are some examples of what we have done as result of your comments:
Timetable and Roomfinder App
Finding rooms in the main building is difficult, especially when room numbers are used on timetables rather than the names by which they are more commonly known.
We updated the Timetable and Roomfinder App to display rooms by their name, where one exists, and are encouraging everyone to use this to access their timetable and check locations.
We also added maps of each level within the main building to the app, showing where rooms are located and how to find them.
Online engagement with Accommodation Services staff
You commented on improving the communication with Accommodation Services staff.
We worked on our social media presence, monitoring our channels regularly, creating and sharing relevant and engaging content for our students.
We also ran campaigns to boost engagement like a Valentine's Day Photo Competition and a Santa Hunt for Christmas.
Check out our Instagram: www.instagram.com/uofgliving
Living Support Team
You would like to meet the support team on a more informal and personal basis.
The Living Support team visited residents at their flats during the first weeks of the course, to introduce themselves and inform residents of how they can assist during their stay.
Minimum credit card charge
You told us that minimum credit card charge of £5 in Hospitality Services outlets doesn't work for you.
We removed the minimum credit card charge in our food outlets.
You can now pay by card for small purchases. We also introduced contacless machines that enable quick transactions!
You told us some induction sessions were too long and overwhelming.
We piloted a new academic induction session format with the MA SocSci students.
This featured tutor-based events for approx. 50 students per session, packed with ice-breaking activities, quizzes and opportunities for participants to interact with University staff.
We established the Induction & Orientation Network for University staff to collaborate, exchange ideas and best practices regarding inductions.
You needed more study spaces and access to a variety of exam support resources.
Together with the SRC, we organised more bookable and drop-in study spaces (for individual and group study) during the exam diet.
Also, we created the "Exam support" page, listing tips and resources to help you prepare for exams, feel well and relax.
We established the Student Exam Support Project Team who is exploring ways to further improve your experience.
Communal facilities in student halls
You wanted improved communal areas where you could socialise.
We took your feedback onboard!
An example is the refurbishment of Queen Margaret Residences common room, with improved facilities such as study desks, sofas and chill out area with games and DVDs for students to borrow.
Social activities at halls
You wanted more social events to be organised at halls to increase opportunities to socialise with other residents.
For 2016/2017 we worked together with the Living Support Team to organise events at the various halls, e.g.: arrivals walking tours, Halloween and Christmas parties, movie nights, arts & crafts workshops etc.
You were having difficulties connecting your own devices to the university Wi-Fi network.
We reviewed and improved our instructions and incorporated them into all student guides for 2016.
You can now also use your student email address to access the university network.
Staff from University IT Services were on hand at the 2016 Fresher's Fair where to help with accessing the network and all things IT.
The IT Helpdesk (Library Level 4 Annex) are happy to help throughout the year!
You needed more support finding lecture and tutorial rooms, as well as help locating appropriate support services at the beginning of session.
In September 2016, January 2017 and September 2017 we ran the "Ask Me campaign", bringing over 400 staff Ambassadors wearing bright pink badges and lanyards with branded “Ask Me” slogans. They were made available to help direct you or answer your questions.
As part of the SRC's Refreshers' Fair in January 2017, we also ran the "Ask Me Fair" giving you a great opportunity to discover more about the student support services here at the University.
Sports at halls
You mentioned sports as one of the activities you would like to have organised at the residences.
We introduced regular activities at some of the residences, e.g. free yoga classes at Murano Street.