Amazon Business Account for Purchasing Cards

Amazon Business Account for Purchasing Cards

The University has entered into a contract with Amazon Business to support low value expenditure for use by all Purchasing Cardholders. 

You must use Amazon exclusively for business purposes.

You must not purchase any products through Amazon business for personal or household use nor use any Amazon Business services for personal or household use. 

You must not use the University Amazon Business Prime account for any Amazon personal home use.    

Your individual University email address and your individual Purchasing Card will be aligned to this new account.  The Amazon Business Account will only accept University email addresses (  

All Purchasing Cardholders must join the University Business Account.  

1.  What are the benefits of a business account for the University? 

  • University Amazon Business Account - Consolidated
  • Amazon Business cost for products (cheaper than using Amazon Consumer)
  • VAT-exclusive pricing and VAT invoicing
  • University Amazon Business Prime – Free next day delivery on Prime items
  • Enhanced reporting and analytics
  • Dedicated Amazon customer service support

2.  Amazon business account Moodle training course 

In order to be granted access to the University Amazon Business Account, you must complete the following training first:  

3.  Amazon business account registration 

Once you have completed the Moodle training, please notify the Procurement team.  We will send you an invitation to join the Amazon Business Account in order for you to complete your registration.  

Please follow the instructions from the Moodle training video to register where there are 3 types of onboarding options.

  • User has no Amazon account 
  • User has a University Amazon consumer account 
  • User has an exisiting University Amazon business account 

The Amazon Business Account will only accept a University email address (  

4.  Amazon restricted items  

Restricted items are not supported under the Amazon Framework Agreement. In the event of items showing as restricted, please look for alternatives.  

If no alternatives are found, you can proceed to purchase the restricted item, with the exception of Amazon vouchers.

4.1 Vouchers

Vouchers for staff, students and research purposes should NOT be purchased on Amazon. 

All vouchers must be purchased using the University's supplier Love2shop.  Please contact your Category Manager for support on placing your order with Love2shop.  Please see the guidance document below. 

Love2shop is a trading name of Park Retail Limited. Registered Office: (Reg. No. 00402152) of Valley Road, Birkenhead, Merseyside, CH41 7ED. Registered in England and Wales.

Please raise your requisition on Agresso against Supplier ID 33719 PARK RETAIL LTD.

5.  Unable to deliver internationally to business  

You will see the following message when attempting to purchase some items for orders outwith the UK "Unable to deliver internationally to customers identified as businesses."  

Amazon Business paused its exporting business to business from the EU Common Market to the UK in July 2022.   

6.  Amazon customer services 

Amazon have a dedicated customer service for business customers via Live-Chat, immediate Recall or E-Mail.  Please refer to the Amazon portal under Customer Service for more information.

If you have any issues when purchasing on the Amazon Business Account (e.g. card/transaction declined), please contact Amazon Customer Service.  

6.1 Amazon FAQs

Amazon Business provides FAQs covering several topics, invoices, orders, tracking orders, payments etc.

Please check the FAQs here.  

7.  The Purchasing Card Policy 

The Purchasing Card Policy Section 12, contains further information on Amazon as per links below. 

Amazon Acceptable Use Policy

All purchases from Amazon will be purchased under the Amazon Business Acceptable Use Policy - Amazon Customer Service. Note, the list below highlights key areas you need to be made aware of however, for the full list please click on the hyperlink above.

  • BUSINESS USE AND NON-BUSINESS USE. You must use Amazon Business exclusively for business purposes. You may not purchase any products through Amazon Business for personal or household use, nor use any Amazon Business services for personal or household use. You must be at least 18 years old to use Amazon Business.
  • SECURITY. You must protect your account credentials, including your password, and not permit any unauthorised users to access your User Account using such credentials. You will contact Amazon immediately if you believe an unauthorised third party may be using your User Account or if your User Account information or your credentials are lost or stolen.
  • TERMINATION. If you leave your organization or are no longer authorized to purchase, approve or act on behalf of your organization, you must cease use of your User Account immediately.
  • SUBMITTING REVIEWS. You are not permitted to post reviews, comments, photos, videos, and other content whilst using the University Amazon Business Account.  If you have any comments that you wish to communicate with Amazon please contact your Amazon contact at the University within the Procurement team on

Amazon Conditions of Use

All purchases from Amazon will be purchased under the Amazon Conditions of Use Amazon Conditions of Use. Note, the list below highlights key areas you need to be made aware of however, for the full list please click on the hyperlink above.

  • ELECTRONIC COMMUNICATIONS. When you use any Amazon Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Amazon Services, such as our Message Centre. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication. Note: electronic communications are binding.
  • You may not extract and/or re-utilise parts of the content of any Amazon Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Amazon Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Amazon Service (e.g. our prices and product listings) without our express written consent. Note: we cannot use any of their IP, logos, databases that appear as part of their Service.
  • COPYRIGHT, AUTHORS' RIGHTS AND DATABASE RIGHTS. All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Amazon or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws.
  • EXPORT CONTROLS. You agree that you will not export, re-export, or transfer any products (including software or other digital products) that you have purchased on the website to any country, individual, corporation, organisation, or entity to which such export is restricted or prohibited by law.
  • USE OF THE AMAZON SOFTWARE.You may use Amazon Software solely for purposes of enabling you to use and enjoy the Amazon Services as provided by Amazon, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Amazon Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Amazon Software or otherwise assign any rights to the Amazon Software in whole or in part. You may not use the Amazon Software for any illegal purpose.

Amazon Conditions of Sale

All purchases from Amazon will be purchased under the Amazon Conditions of Sale Amazon Conditions of Sale. Note, the list below highlights key areas you need to be made aware of however, for the full list please click on the hyperlink above.

  • RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE. Unless one of the exceptions listed below applies, you can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).
  • You must inform us (Amazon EU Sarl, 38 avenue John F. Kennedy, L-1855 Luxemburg) of your decision to cancel your order. You may submit your request according to the instructions and forms available on our Returns Support Centre, by contacting us, or using this Cancellation Form .
  • PRICING AND AVAILABILIY. All prices are inclusive of legally applicable VAT. Availability information for products sold by us on the website including on each product information page. Please note that unless otherwise stated on the website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such. 
  • PRODUCT INFORMATION. Unless expressly indicated otherwise, Amazon is not the manufacturer of the products sold on this website. 

Purchasing on Amazon Business

If the Supplier is on the University Contracts Register and or is on Agresso, a Purchase Order must be used. 

  • No purchase of IT laptops or desktops is authorised.
  • No purchase of adult material is authorised.
  • All deliveries must be delivered to the university, no home deliveries are authorised.
  • You must add your Purchasing Card details during checkout and your university purchasing card details will be saved for future purchases. DO NOT add private credit card details at any time.
  • No private purchases are authorised using your University Amazon business account even when you intend to use your private credit card or reimburse the university later.
  • If you need to need to return an item back to Amazon you must process this return within 30 days. Note, return policies and timeframes, can vary if the purchase was made from a 3rdparty seller.
  • IT Software purchases must be approved in writing by Senior IT colleagues at all times.