If You Disagree with a Decision
Part of the Extenuating Circumstances Policy
If you disagree with an EC decision or you have new information to provide, you can ask for your claim to be reviewed. The SRC Advice Centre or the Wellbeing Team can help you understand your options.
You have five working days from receiving your outcome to ask for it to be looked at again. If you are not able to do that in time, tell us as soon as you can and explain why. A friend or family member can also contact us for you.
If your claim was not accepted, the assessment result remains unchanged. Work you submitted keeps its grade and any late penalty, and an assessment you missed is recorded as a non-submission. If you can still submit or sit the assessment, you should do so while the review is being considered; if the decision is later changed, any late penalty will be removed.
Your outcome will tell you at what stage the decision was made, so you know what to do next.
If your claim was declined at the Wellbeing and Evidence Check (Stage 1)
There are two ways to ask for reconsideration, and the five working day window applies to both:
- you have new evidence or information: resubmit your claim through the Portal. A fresh Wellbeing and Evidence Check looks at the whole claim, normally within 2 working days. If it is declined again, you can then ask for a review as below.
- you think the decision was wrong on what we already had: email extenuatingcircumstances@glasgow.ac.uk and ask for a review. The Director of Student Wellbeing and the Student Success Team Manager will review your case; if they do not change the decision, it goes automatically to the Senate Assessors for Extenuating Circumstances for a final review. You will normally have a final answer within 10 working days of your request; if your case needs longer, we will tell you and give you a date.
The Senate Assessors' review is the final stage of the EC process. If you believe the outcome you have received is still incorrect, there are two remaining routes:
- if you believe there was a procedural error or factual inaccuracy in how the final outcome was reached, you can raise this with the Clerk of Senate at clerk-of-senate@glasgow.ac.uk
- if you are unhappy with how your claim was handled, for example delay, poor communication, or insensitive treatment, you can use the University's Complaints Handling Procedure.
If your claim was passed to your School at Stage 2 but the outcome is not what you expected, or does not work for your situation, contact your Course Convener or School office and ask them to explain how the outcome was decided and what alternatives were considered. If you think the wrong outcome was chosen, ask your School to look at it again; if you remain unhappy after its response, you can appeal a Stage 2 academic outcome through the University's academic appeals process. This appeal is for if you believe your School did not apply an accepted EC outcome correctly, or if there was a procedural irregularity in how the outcome was decided.
Approval, Amendments and Reviews
This policy applies to assessments from 18 August 2026 and replaces all previous Extenuating Circumstances guidance. Version 1.0, published 16/08/2026; next review July 2027.