Set-up Multi-Factor Authentication

Multi-factor authentication is a way of confirming your identity through two separate sources of information: your username/password, and a separate device (mobile phone or tablet).

We recommend using the Microsoft Authenticator app on your mobile device.
This should not be a device you share with anyone else for example a shared family device

Set up guides

You can install the app on multiple devices (e.g work phone and personal tablet, etc) and both will beep when a login needs approved.

I don't have the Authenticator app

First

The first time you try to log in after you have been enrolled, you'll be redirected to a Microsoft page with a window headed More information required.

If you don’t have a smartphone, select “I want to set up a different method” and follow the Set up your  phone instructions.

Click Next to follow the on-screen instructions.

You’ll be asked to install the Microsoft Authenticator app on your phone or tablet.
This should not be a device you share with anyone else for example a shared family device

Set up the mobile app 

This should not be on a device you share with anyone else, for example, on a shared family device

1. Get the app

Install the Microsoft Authenticator app on your phone or tablet via:

On your computer select Next 

2. Set up your account

Open the app and allow notifications if prompted. Add a Work or school account on the app. To do this:

  • Android: tap the three dots on the top right and select Add account, then Work or school account
  • iPhone/iPad: select Scan QR code

3. Scan the QR code

Use your phone or tablet to scan the QR code on your computer. Your account will be set up once your device detects the QR code.

On your computer select Next .

4. Check sign-in works

Your phone or tablet will prompt you to approve the sign-in. (You may be asked to provide the device’s PIN or your fingerprint - depending on how you have set the security of your device.)

You should then see a message on your computer telling you the notification is approved. Select Next on your computer.

You have set up multi-factor authentication. Select Done.

5. Set up a second sign-in method as back up

You will now be redirected to My Sign-ins to review your settings. We recommend adding your mobile number as an additional sign-in method in case you lose access to the app.

To do this:

  1. Select Add method
  2. Select Phone from the drop-down menu. (Do not choose Office phone as this will not work.)
  3. Select Add.
  4. Add your mobile number and select Text me a code. Select Next.
  5. Enter the code you received by text message and select Next.

You can now review your settings again on My Sign-Ins. Close the window to finish.

I already have the Authenticator app

You may have installed the app in the past and will have supplied Microsoft with your phone number.

When you try to log in, depending on how multi-factor authentication was set up, either:

  • you will be told that an authentications request was sent to your app, or;
  • a verification code will be sent to your phone.

If this does not happen:

  • Select Use a different verification option
  • Select Text me at xx xxxxxxxx1234 (The last 4 digits will be from your phone number)
  • Enter the code on the device you are trying to sign in to.
  • Once authenticated, for future ease of use, it is recommended that you add the UofG account to your Microsoft Authenticator app using the Change your setup instructions below

Didn't receive the code?

If you’ve changed your phone number since you originally set multi-factor authentication up and not updated the number with Microsoft, or don’t get the code through, please contact the UofG Helpdesk to have your multi-factor authentication setup reset for you.

I don't know if I have the Authenticator app

When you try to log in you will be presented with a screen which will say either:

  • "More information required" - this means you don't have the app
    or
  • "We have sent an authentication request to your app" -this means you do have the app

I want to register a mobile phone number to receive an SMS text message

The first time you try to log in, you'll be redirected to a Microsoft page with a window headed More information required.

  1. Select Next then choose I want to set up a different method. 
  2. Choose Phone from the drop-down menu. (Do not choose Office phone as this will not work). Select Confirm.
  3. Select your country or region from the drop-down menu and enter your phone number.
  4. Pick whether you want to receive a text or call. Select Next.
  5. Microsoft will text or call you with a code.
  6. Enter the code, then select Next.
  7. Once the verification is successful, select Next.
  8. Your setup is complete. Review your settings and select Done.

You can now review your settings again on My Sign-Ins. Close the window to finish.

Help and support

The options above are not suitable and I require an alternative

If you are unable to use either the Authenticator app or SMS using a mobile phone then please contact the UofG Helpdesk for advice

I receive a text message when I try to log in

You may have configured your phone to use multi-factor authentication with Microsoft in the past. You can continue to use this method but we recommend you install the Authenticator app using the Change your setup instructions below.

Change your setup

To switch to using the mobile app (recommended) or to get the code a different way:

  1. Go to mysignins.microsoft.com/security-info
  2. Select Add method from the top of the list
  3. Change your preferred contact method in the drop-down list
  4. Follow the onscreen instructions

 You should also set your Default sign-in method.

New phone?

If you have a new phone and

1.  you have access to your previous phone 

  • Log in to https://mysignins.microsoft.com/security-info 
  • Select Security Info and change the number on the text messaging to your new number (if you are not keeping the same number)
  • Delete your old phones Microsoft Authenticator entry
  • To add Microsoft Authenticator to your new phone follow the Change your setup instructions

2. you don't have access to your previous phone

Support

Using multi-factor authentication

Once you have set up multi-factor authentication you will be asked to approve/deny access or input a code periodically, whenever you log in to a multi-factor authentication supported service on a new device/browser or when you have logged out. Initially, this will be for Office 365.