Contracts Manager (Frameworks and Contracts)
WORLD CHANGERS TOGETHER
Job purpose
The role will engage extensively with key service delivery Contractor Partners and be responsible for ensuring collaborative relationships and partnership working underpin excellence in service delivery, value for money, and alignment of culture and behaviours befitting of the University of Glasgow.
The post holder will be responsible for ensuring high standards of reporting and process arrangements to support effective and efficient management of the contract under Frameworks and Contracts. In addition, you may act on behalf of the University in the role of Service Manager, under the NEC4 forms of contract and issue appropriate instructions. You may also be required to deputise for the Head of Framework and Contracts from time to time, as required.
Main duties & responsibilities
Contract Management and Supervision
• Lead, manage and authorise contractor activities; to include planned/lifecycle maintenance projects, new installations, planned preventative maintenance, works arising and reactive maintenance services through term services agreements across a range of maintenance, construction, and other specialist service providers
• Lead the planning and coordination of installation and maintenance work on site; assist and facilitate planning to minimise disruption to clients/building occupiers
• Engage with other Estates teams on the implementation a programme of audits of work in progress and post completion inspections to confirm standards of delivery by service providers, ensuring value for money. Identify defects and areas of non-conformance and instruct corrective action where required
• Manage the delivery of Framework and Contract Management processes and procedures, i.e., Quality management, effective change control, dispute resolution, performance management, administration of contractual documentation and contractual/commercial risk management, job, and data management
• Lead a strong relationship management culture which facilitates excellence in performance and service delivery, founded on collaborative relationships and a partnership approach
• Drive partnership working or shared activities between contract parties for mutual benefit, for example, capturing knowledge and innovation, process improvement, shared training, joint project teams, shared risk reduction activities
• Lead and manage the monitoring and reporting of Service Level Agreements and ensure that contract non-compliance issues are resolved effectively. Work with the Performance Manager, Mobilisation Manager, Contract Surveyor, and Contract Supervisors to ensure Key Performance Indicators (KPIs) and performance management initiatives are effectively monitored, managed, and evidenced; and SLA/KPI corrective measures, if required, are formulated to bring about timeous and sustained improvement
• Create a culture of zero tolerance towards non-compliance in relation to matters of statutory compliance and all other legislative matters
• Drive continued engagement with UoG technical leads to obtain feedback on quality of work in the field. This will dovetail with agreed quality auditing regimes
• In conjunction with the Head of Frameworks and Contracts and Contracts Surveyor; monitor job costs and progress against budget; there is checking of in-coming applications for payment from contractors and service providers and these are signed off to release payment. Review and agree monthly and final accounts
• Manage the CBRE WebQuote system to ensure smooth transition and progression of works through the approval process, aligned to available budget. Provide reports from Webquote to our Estates and Finance colleagues to assist in financial matters and to aid forecasting
• Support forecasting and budgetary requirements through appropriate forward maintenance planning; Review contract expenditure and individual order values, considering trends and opportunities to reconcile package works and improve value for money. Work closely with relevant budget holders and Finance team to support cash flow forecasting and timely budget allocation/forecasting
• Consider and drive environmental sustainability initiatives to align with the University’s commitment to UN Sustainable development goals within contracts and ensure service contractors are operating in a safe and compliant manner
Knowledge and qualifications
Essential
- Scottish Credit and Qualification Framework Level 9, 10 or 11 (Ordinary/Honours degree, Post Graduate Qualification) or equivalent including being professionally qualified in relevant discipline, with a broad range of professional experience in a management role(s)
- Extensive working knowledge of the key maintenance and legislative requirement priorities in relation to a complex estate and particularly The control of Legionella Bacteria in Water Systems, The Lifting Operations and Lifting Equipment Regulations (LOLER), The Electricity at Work Regulations, The Pressure Equipment Regulations (PER), The Pressure Systems Safety Regulations (PSSR) and The Provision and Use of Work Equipment Regulations (PUWER)
- Extensive knowledge of all aspects of building services (Mechanical. Electrical, Plumbing) and Fire and Security installations and maintenance practices, particularly within a large complex, built environment
- Sound knowledge of construction and maintenance forms of contract, standard terms and warranty arrangements
- Demonstrable knowledge of the Construction Design and Management Regulations and the Control of Asbestos Regulations
- Understanding of Culture driven performance management
Desirable
- Sound knowledge of Public Procurement regulations
- Working Knowledge of NEC3/ NEC 4 forms of contract
- Certified Institute of Workplace and Facilities Management (CIWFM) membership
Skills
Essential
- Advanced management and supervision skills with the ability to motivate and inspire others including where there is no direct line management responsibility
- Excellent written and verbal communication skills with the ability to relate at strategic, operational and commercial levels
- Well-developed people skills with the ability to deal diplomatically with difficult situations and engage with a highly collaborative approach
- Demonstrable ability to analyse and evaluate complex facts and figures across a wide range of contract issues, considering legislation, organisational and other conflicting demands and to develop appropriate solutions
- Well-developed IT skills and competent in the use of industry standard software (MS Office)
- Demonstrable ability to work methodically under pressure, pay careful diligence and systematically deal with multiple projects
- Demonstrable ability to work using own initiative and prioritise workload to meet agreed timescales
- Demonstrable ability to monitor assigned budgets and prepare forecasts
- Excellent report writing skills
- Excellent commercial awareness, an ability to drive value and an inquisitive probing approach
- Integrity with high standards of personal bearing and behaviour
Experience
Essential
- Extensive building services and building fabric maintenance experience
- Experience of successfully engaging with diverse Stakeholder groups to deliver Service improvements
- Extensive experience of contract management and procurement within an organisation with a large and varied asset portfolio
- Specialist experience in the operation of measured term contracts and framework agreements
- Demonstrable experience of ensuring statutory compliance, particularly in respect of mechanical, electrical, plumbing, Life Safety and security systems, through external service providers
- Experience of managing and controlling budgets and forecasting
- Significant relevant experience in the management of people and teams
- Proven demonstrable experience of customer service delivery at Contract Management level
- Experience of operating Computer Aided Facilities Management (CAFM) system, analysing and managing input and output data
- Demonstrable experience of successfully delivering a customer focused delivery approach and service excellence
Desirable
- Experience of working in a similar role in the Higher Education sector or in another similar organisation
- Experience of preparing dashboards reports
World-Changing Campus
We have delivered one of the most significant expansions of a UK university city campus for over a century.
Over the last decade, the University of Glasgow has invested in its estate to expand its world-class campus and facilities.
An area covering 14 acres of land next to our magnificent Gilmorehill campus has been redeveloped to build a mix of modern research, teaching and public spaces.
Our new buildings will mean the University remains a centre for world-changing research, as well as a vibrant community hub and centre for public engagement.
The development will transform our teaching, learning and research spaces. It will allow us to bring together the best minds of today and tomorrow within world-class interdisciplinary research spaces that offer flexibility and stimulate collaboration, and modern study spaces that will combine study and social learning space with technology enabled teaching.
- The Mazumdar-Shaw Advanced Research Centre (ARC) is changing the way research is conducted at Glasgow. The ARC is the creative and collaborative heart of research at the University of Glasgow, bridging the boundaries between research, cross-subject collaboration and true societal impact . The ARC brings more than 500 world-leading researchers from a range of disciplines together in a building specifically designed to break down organisational structure and facilitate collaboration and interdisciplinary work.
- The James McCune Smith Learning Hub is an inspirational and diverse learning space. The flagship building was the first to be completed as part of our campus development, and provides a creative environment, combining flexible study and social learning space with multi-styled and technology-enabled teaching. It can accommodate more than 2,500 students, and includes a lecture theatre with capacity for 500 students. State-of-the-art teaching facilities, with flexible study spaces and interactive teaching for students, help to create a more immersive learning experience.
Find out more
Living in Glasgow
A UNESCO City of Music, a vibrant arts and culture scene, a food-lover’s delight, and a shopper’s paradise. Just some of the highlights of the ‘friendliest city in the world’. As well as that accolade by the Rough Guides poll, Glasgow has also been named a must visit destination by publications including the New York Times, The Guardian, and Wanderlust.
Music
The city hosts an average of 130 music events a week catering for every taste; from rock to rap, and classical to country. Glasgow also has a world class club scene playing host to some of the world’s top DJs.
Shopping
Outside of London’s West End, Glasgow is frequently voted the best place for shopping in the UK. A must-visit destination for any shop-a-holic, it houses high street chains, international designers, and independent retailers. The West End, home to the University of Glasgow, is bustling with vintage fashion, vinyl stores, and second-hand bookshops.
Arts and Culture
Glasgow’s arts scene has gone from strength to strength, and is the base for five internationally renowned performing arts companies including the National Theatre of Scotland and Scottish Ballet. The city has several world-class museums, which are free to the public, and the city’s architecture is a work of art in itself.
Food and drink
You can be in Glasgow and taste the world with its many diverse restaurants, cafes, and bars. And if you’ve yet to sample the delights of haggis and whisky, Glasgow is the place to be.
The City and Beyond
Glasgow has all the opportunities and excitement of a big city but its compact size means you can quickly travel from one vibrant district to the next. You could be relaxing in one of its many parks, before shopping in the quirky West End, and then dancing until the wee small hours in the Merchant City.
And when you fancy getting out of the city you can reach the stunning Loch Lomond in just 30 minutes, climb one of our many breath-taking Munros, play golf at one of Scotland’s many world-class courses, visit one of our ancient castles, or go further North and search for Nessie! Scotland has also just been named the world’s most beautiful country by Rough Guides.
Relocating to Glasgow
Choosing to relocate to Glasgow is a big decision. There are numerous things to be considered, such as the costs of moving, the cost of living, and where exactly to relocate to. We have created two guides to aide you in the decision making process.
Find out more on relocating to Glasgow at the below link:
- Relocating to Glasgow
WORLD CHANGERS TOGETHER
WORLD CHANGING GLASGOW 2025
Our outstanding disciplinary breadth and expertise has enabled us to make world-changing advances in fields as diverse as medicine, physics, linguistics, public policy and global development.
The key to our success is our talented staff and students pushing back at the boundaries of knowledge and understanding together.
Our World Changers Together strategy recognises the fundamental importance of a culture of open cooperation: not just as colleagues and mentors or students and teachers, but as a community of discovery that reaches beyond its walls and draws inspiration and strength from its connections and partnerships worldwide: excellence that's part of something bigger. The strategy is articulated across three themes:
COMMUNITY
- People centred, globally engaged
CONNECTIVITY
- Collaboratively minded, digitally enhanced
CHALLENGES
- Solution focused, impact oriented
Find out more
How to apply
Please view the attached full job description for the role.
Full details of the role and how to apply can be found by visiting our website:
The closing date for applications is 2 March 2025
Terms & Conditions
Salary will be Grade 8, £49,250 - £56,921 per annum.
This post is full time (35 hours p/w) and open ended. Relocation assistance will be provided where appropriate.
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment. We strongly endorse the principles of Athena SWAN, including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
Our values
The future holds innumerable challenges for our sector, our society, and our world. We will have to adapt and change what we do and what we offer if we are to navigate these successfully. Our strategy and approach may evolve as the landscape changes, but our values will remain constant: a fixed point of certainty in uncertain times.
We have identified our values in consultation and partnership with our staff and student community. Living and upholding these values will ensure that we remain true to the spirit of our community and ourselves:
Ambition and Excellence
- We strive for excellence through our work
- We defend academic freedom globally
- We recognise and celebrate shared success
- We have an unrelenting focus on development
Curiosity and Discovery
- We innovate and solve problems together
- We lead by influence and example
- We engage with lifelong learning and personal development
- We learn from our mistakes
Integrity and Truth
- We uphold honesty, integrity and fairness
- We share our work widely and generously
- We do the right thing, not the easy thing - or we don’t do it
- We take responsibility
An Inclusive Community
- We are one Glasgow team, and we care for and respect one another
- We advocate for diversity and believe in variety as a vital part of a healthy university
- We champion education as an engine for social progress
- We practise and advance sustainability