Business & Management MA(SocSci)/BSc/LLB/MA

Service and Operations Management MGT2012

  • Academic Session: 2021-22
  • School: Adam Smith Business School
  • Credits: 10
  • Level: Level 2 (SCQF level 8)
  • Typically Offered: Semester 1
  • Available to Visiting Students: Yes
  • Available to Erasmus Students: Yes

Short Description

MGT2012, Service and Operations Management, is one of four 10-credit courses which comprise level 2 study in Business and Management. Students will complete all four courses (40 credits in total) in order to progress to further study in Business and Management subject to achieving entry requirements.


This course will introduce students to fundamental concepts and management practices in managing services and operations in organisations.


Lectures: Thursday (14.00-15.00pm) and Friday (11.00 - 12 noon) (2 x 1hr lectures x 10 weeks)

Tutorials: 1 x 1hr tutorials x 5 weeks.

Excluded Courses



Assessment will be by degree exam (100%). Students will be permitted to take a single A4 sheet of notes into the exam, which will be structured to examine application, rather than simple recall, of materials taught in the course.


ILO 5 is assessed by attendance in tutorials. Absence of more than one session from tutorials with no acceptable excuse will result in reduction of 1 grade per absence as long as it does not result in a fail grade.


Intended Learning Outcomes



Word Length/ Duration

Main Assessment In: April/May

Course Aims

The course aims are:


1. To introduce students to the theory and practice of Operations Management for both goods production and service delivery.

2. To introduce students to the major topics within Operations Management and how these may be applied. Topics will include areas such as operations strategy, design and delivery of goods and services, planning and control, improvement and performance measurement.

3. To provide students with opportunities to evaluate research and examine the applications of operations management tools and theories within organisations.

Intended Learning Outcomes of Course

By the end of the course, students will be able to:


1. Explain different approaches and techniques in operations management and describe the appropriate environments in which each approach might be applied.


2. Recognise the similarities and differences in designing, planning, producing and improving services and goods and understand the implication of managing and controlling operations to deliver goods and services.


3. Apply and evaluate the use of operations management principles and techniques in a range of business decisions.


4. Evaluate the strategic role of operations in creating value for organisations.


5. Demonstrate engagement in learning and work-based activities.

Minimum Requirement for Award of Credits

Students must submit at least 75% by weight of the components (including examinations) of the course's summative assessment.