About Living Support

Recruiting now!

Your Living Support Team is made up of a Warden, Senior Living Support Assistants (SLSAs) and Living Support Assistants (LSAs). They are current University of Glasgow students, both undergraduate and postgraduate, who live on-site and provide out of hours advice and support to residents. They are fully trained to help in a wealth of scenarios including: 

  • Settling into university life, getting to know your halls and the local area, and home sickness.
  • Health concerns, First Aid, Mental Health First aid, and accessing medical help.
  • Emotional support, course worries, exam stress, and accessing university services.
  • Noise complaints, problems with flat dynamics, and discipline.
  • Out of hours maintenance reporting.

They also run regular events at the residences and provide opportunities to get to know other residents and try new things.

The team are on duty from 6pm to 8am (6:30pm at Student Apartments) Monday to Friday and 24 hours at weekends. Outwith these hours your residence's site office team are on hand to assist. 


Could you be a Living Support Assistant?

Am I right for a Living Support role?

We are looking for people who would made good role models for new students of the university. 

If you are:

  • Passionate about making a positive impact on the lives of other students,
  • A keen 'people person' who gets along well with their peers,
  • Able to work as part of a team and independently using your own initiative,
  • Able to confront other people's poor behaviour in a constructive manner,
  • Hard working and committed to developing your skills,

then you may be just the right person for a Living Support role!

This role would ideally suit students with previous experience of living in university accommodation, or people with previous leadership experience such as school prefects, paired readers, guide and scout leaders, carers, etc.

To qualify for a current Living Support role you must be a University of Glasgow student or staff member.

You do not need to meet the requirements for an accommodation application, meaning students who reside in Glasgow city who would normally not be offered a room, as well as students in senior years of their degrees are eligible.

Apply for a Living Support role


The benefits of a Living Support role

What are the benefits of a Living Support role?

There are a number of fantastic benefits to joining the Living Support Team:

Significant rent rebate

  • 60% rent rebate of a standard room, including bills, for Living Support Assistants, rising to a 100% rebate of a standard room for Senior Living Support Assistants.

High standard living conditions

  • You'll be staying in well maintained accommodation designed for students, with off-street parking, security, high speed internet, and 24 hour site staff who can assist with a wide range of issues,
  • No need to find a flatmate to share a private rented flat with as flatmates are allocated for you,
  • Dedicated staff flats for Senior Living Support Assistants.

Extensive transferable training provided

  • Free extensive training provided in mental and physical health responding, dispute resolution, event organising, and more,
  • First Aid training and Mental Health First Aid training and certification provided,
  • Gain a wealth of transferable skills such as working as part of a team, communication and interpersonal skills, prioritisation and organisational skills, etc.

A great opportunity for career development

  • An interesting and valuable role to have on your CV, which will help you to stand out from other candidates,
  • Great opportunity for those who want a career that involves supporting others (mental and physical health professions, education, HE services, etc.), to develop skills relevant to those roles,
  • HEAR accredited, meaning the role appears on your University transcript.

A rewarding and social position

  • Many opportunities to meet new people and develop your social skills,
  • An important and rewarding role where you have the chance to help people and make an impact on the lives of your fellow students,
  • Great to be more involved in the vibrant UofG community,
  • Develop more confidence in your abilities and learn to think of your feet in challenging circumstances.

A flexible role specifically tailored for students

  • A part-time role specifically designed to fit around student life and sensitive to the demands of being a student.

Apply for a Living Support role


Accommodation Services Policies and Procedures

Complaint Procedure

Information on how to make a complaint, who to make a complaint to and how complaints are handled by Accommodation Services.

Complaints

Confiscation of Items

Policy on the confiscation of items from student bedrooms (pdf)

Customer Care Statement

Accommodation Services statement on what we do to provide a high and consistent level of service with a strong focus on customer care.

Customer Care Statement

Equality and Accessibility

The University's policy on equality and accessibility in relation to the provision of accommodation.

Equality and Accessibility

Fire Procedure

Details of the University's procedures to be followed in managing false fire activations and fire occurrences within the residences.

Fire Procedure (pdf)

Appendix 1 - Student Sanctions for Fire Safety Breaches (pdf)

Good neighbour and noise policies

How the University deals with noise issues and guidance on how to be a good neighbour in residence.

Good neighbour policy (PDF)

Noise Policy (pdf)

Overnight Guest Procedure and Guidelines

Information on the procedure and guidelines to be followed when accommodating overnight guests.

Overnight Guest Procedure (pdf)

Overnight Guest Guidelines

Student Recharge Procedure

Provides information on how the University recovers costs associated to loss, damage or vandalism caused to
property, fixtures, fittings, furniture and equipment by residents or their visitors of any accommodation managed by the University.

Student Recharge Procedure


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