Frequently Asked Questions

Advice and support for students

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Will graduations be going ahead?

The University has made the difficult decision not to hold graduation ceremonies this summer. All graduates will receive their degree parchments by post as soon as possible. We will be inviting graduates back to attend a ceremony at a future date.  Currently, we hope that graduation ceremonies will continue as planned in November, but we accept that plans may have to change in line with the developing situation.  

Students at our partner institutions in China and Singapore will be informed separately about arrangements for them, as soon as these are confirmed.

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Is the Library open?

As of Monday 23 March, all non-essential facilities on campus, including the Library, are closed. 

I have items on loan how do I return them?

All items have been automatically renewed and you do not need to return any items until the Library building is open. This includes all book loans, including standard loans, high demand (4 & 24 hour) and inter-library loans.

Will I be charged for overdue items?

All items on loan have been automatically renewed and no fines will be charged during the closure.

I have existing Library fines, will I be stopped from graduating this year?

No student will be blocked from graduating due to any outstanding Library fines.

How do I access e-resources from home?

All students and staff can still access an extensive range of e-resources from home, more information is available at Glasgow Anywhere.

The Reach Out team are still here to help, if you have any other questions you can get in touch through the UofG Helpdesk 

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Advice for PGRs

Please note there is more information in the 'Advice for researchers' section.

I’m a PGR student, can I still meet my supervisor? 

Current guidance suggests that you should arrange to meet virtually with your supervisor or other colleagues. Many staff are currently working remotely, and the University provides tools to support remote working and communications. There may be reasons why you need to be on campus (e.g. lab work) but please consult your supervisor or PI for current guidance or rotas for attendance to ensure colleagues are working safely.

I am a PGR student with field work to do, can I still do this? 

You should talk to your supervisor about this and decide what is appropriate for your project. There are so many different types of field work that an individual response is needed. You should follow the travel guidance within these FAQs below and consider the social aspects of any field work when you decide upon the best course of action. If there are funding conditions that are concerning you, then speak to your supervisor who in turn can seek advice from the University as it relates to any funding or degree requirements. 

I am an International PGR student, can I do my research remotely?

You should speak to your supervisor about your particular circumstances. If you can do your project with remote supervision and are able to continue working, there is no reason why you should not. If you choose to leave the UK, the University will maintain sponsorship of your Tier 4 visa, providing you continue to engage in your studies whilst you are away. This means your visa will remain valid and you will be able to use it to return to Glasgow at a later date.

I am a PGR student and want to work from home, can I do this? 

You should discuss the details with your supervisor but there are likely to be many aspects of your research that can be done remotely. The University provides tools like Office 365, which should allow you to connect to the University and other colleagues and collaborators: see, Glasgow Anywhere. It is, however, important for your work and for your personal wellbeing that you keep in touch with your supervisor and other colleagues.

My PG research is lab-based so if I cannot come into the University, my work will be delayed or otherwise negatively impacted. What should I do? 

Please speak to your supervisor or PI about your specific circumstances; advice will be reviewed on a case-by-case basis. It might be appropriate for you to work from home and focus on writing, reflection and other tasks as appropriate to your work. Your lab may also instigate a rota to reduce the number of staff in at any one time but still allow for colleagues to keep working. Appropriate risk assessment will be undertaken to ensure that vital work continues where possible and that staff and students remain safe. Where you feel your work has been negatively impacted, this will be assessed, and any appropriate mitigation put in to place once we have moved past this uncertain period. 

I am a PGR student, what if I need to take time off for sickness?  

Please follow the University policy for sickness absence you should record your absence on MyCampus and remain in contact with your supervisor as much as you can. The policy states that you can take up to 13 weeks absence in a 12-month period without suspending your studies for medical reasons. A suspension would be required for longer periods. Medical certification will be requested on a case-by-case basis. How this affects your existing funding will vary by funder and you should seek advice from your Graduate School if this is concerning you. 

What if my PhD supervisor is off due to illness and is either out of contact or unable to support me for a period of time? 

Your secondary supervisor should become your main point of contact if your primary supervisor is unavailable. The Postgraduate Convenor(s) in your School or Institute are an additional point of contact if you are struggling because you are unable to communicate with your supervisor(s). Your Graduate School also exists to support you so please do reach out.   

What if I have already made travel arrangements for a trip that is now cancelled, is this covered by travel insurance?

Information about making a claim can be found at: How to Make a Travel Insurance Claim. If you are a PGR student and not able to get a refund through travel insurance, please make expense claims as normal as we would not expect students to bear the burden of costs themselves where this would otherwise be paid for by a funder or other source of support.

Would it not be easier to just take a leave of absence from my PhD studies? 

We would not encourage this unless circumstances warranted it. PGRs generally have several tasks, e.g. reading and writing, that can be completed off-campus where necessary. Unless you are affected by physical or mental ill-health, we would expect you to keep working. The University remains open even if many staff and students are working off-site.   

We are due to have annual PhD progress review (APR) meetings shortly, will these be cancelled? What will happen instead? 

Guidance will continue to be released by Graduate Schools about this as the situation is assessed and arrangements are agreed. You should expect that APRs will take place, and that the details of local arrangements will be confirmed with you in due course. You will be informed in plenty of time for you to prepare. 

I am due to have my PhD Viva shortly, will this be cancelled? Can I participate remotely? 

You should contact your Graduate School to confirm the arrangements. In some cases, it may be possible for an external examiner to participate remotely. In some cases, your Viva may be postponed. We appreciate that a postponement may cause issues with offers of employment, visas, or other arrangements or that you may have expected to travel back to Glasgow for your viva and are now not able to. Please discuss any issues with your Graduate School as soon as possible to ensure that any changes to current arrangements can be agreed.   

I’m a PGR student and have a Tier 4 visa, can I return home?

For international students who intend to go home, we would ask that you check the quarantining arrangements of your home country, to minimise the risk of transmission. You should also check your travel insurance. If you do go home, the University will maintain sponsorship of your Tier 4 visa, providing you continue to engage in your studies whilst you are away. This means your visa will remain valid and you will be able to use it to return to Glasgow at a later date. If you return home, unless your specific circumstances dictate otherwise, you should treat this as working remotely and discuss any issues or required support with your supervisor. 

I’m a PGR student and have a Tier 4 visa, what if I need to take time off for illness?

You may take sick leave as any other student. If you require a leave of absence due to illness, you must adhere to the terms of your visa and may not suspend your studies for longer than 60 days while remaining in the UK. It is important that you remain in touch with your supervisor during this time. If your circumstances require a longer suspension, please contact International Student Support for additional information.

What should I do if I need proof or documentation from the University related to my circumstances and/or ability to complete my PhD work in a timely fashion? 

Any supporting letter or other documentation required to support you in requests to funders, government bodies, etc. will be provided to you in due course to sort out any issues related to research, travel, funding or other issues related to your study. Staff will deal with these requests as swiftly as possible, but please bear in mind that there may be many students making such requests. 

I am already away from the University on PhD-related fieldwork or a research trip, should I return to the UK? What if I need support? 

The Foreign & Commonwealth Office has said that all non-essential foreign travel should be avoided to tackle the spread of coronavirus. The travel restrictions will be in place for 30 days initially but could be extended. You can find updated country specific guidance on the Foreign & Commonwealth Office’s website. 

Keeping in mind current travel restrictions and a need to avoid non-essential travel, you may or may not be able to return home whether that is to the UK or elsewhere. Your travel insurance will support you in this and ‘travel assistance’ may be available under the University’s insurance provision If you are safe and well where you are and you wish to remain, you may choose to do this. Please, however, keep an eye on relevant advice which continues to change and stay in touch with your supervisor.  

How do any delays to my PhD research affect my funding? 

This will vary by funder and their particular terms and conditions. Funders are still working on additional guidance so please keep in mind that this is an evolving situation. Working within any guidelines provided, the University will take a similar pragmatic and sensitive approach to communicating with funders on behalf of students and working to ensure that any negative consequences are minimised.

What should I do if I’m signed up to do a training course for PGRs run by the University? 

In most cases you should be contacted directly about what arrangements are in place. Where at all possible, courses are being converted to webinars or otherwise put online. This won’t be suitable for all kinds of training so please keep an eye on your emails for communications. Training is organised by different entities within the University, so you are advised to contact your Graduate School or relevant Service (e.g. IT Services, Library, Research and Innovation, etc.) if in doubt.

I’m a PGR due to submit my softbound thesis, how can I do this if staff are working at home? 

Submission of a softbound thesis is no longer required. All theses must be submitted online using the University’s file transfer system [https://transfer.gla.ac.uk/]. The address for submission via this system should be your Graduate School’s main email address unless advised otherwise by your Graduate School. 

I’m a PGR due to submit my final hardbound thesis, how can I do this if staff are working at home?

It is sufficient for the time being to provide your final thesis electronically to the Library, rather than providing a hard-bound copy. Create your record on Enlighten: Theses at: http://theses.gla.ac.uk/  and use the University file transfer service: https://transfer.gla.ac.uk/ to provide files to theses@glasgow.ac.uk . Completed thesis access declaration forms can be sent by file transfer too. Electronic versions of theses under embargo/copyright restriction will not be uploaded to your record but will be securely archived in the usual way. You may provide a hardbound copy of the thesis at a later date, but the award will no longer be contingent on provision of a physical copy - electronic receipt of the final version of the thesis will be considered sufficient for award of the degree. You will receive instructions regarding this when it has been confirmed by the examiners that any corrections have been addressed.

I’m a GTA and I depend on payment for this work, will I still be paid?

GTAs and demonstrators who would have expected to be delivering teaching but whose classes do not take place will still be paid for these sessions.

What if my progress and/or data collection is delayed by having to work at home?

You should continue to do what you can, discuss your challenges with your supervisor and document your challenges. We are working with funders and with other institutions to identify the best way to support researchers whose work has been adversely affected by the disruption; any request for support will be made easier by good record keeping and your ability to be specific in that request. We will continue to review our policies and ensure that in the aftermath of this crisis students are able to complete in as timely a fashion as possible.

I am a parent or have caring responsibilities.  What if I am unable to do sufficient work to continue to make progress on my research?

The short answer is that this is individual to your circumstances and there is no guidance or support that would suit everyone.  Fundamentally, if you can keep working, you should - even at a reduced rate. Please discuss any issues with your supervisor; they should be able to help you work out a plan or assess the feasibility of your approach. We are working with funders and with other institutions to identify the best way to support researchers whose work has been adversely affected by the disruption; any request for support will be made easier by good record keeping and your ability to be specific in that request. We will continue to review our policies and ensure that in the aftermath of this crisis students are able to complete in as timely a fashion as possible.

What if I am unable to undertake required training courses in time for my Annual Progress Review?

You will not be prevented from progressing if current circumstances prevent you completing a required training course. This applies to courses such as ‘research integrity’ which are required but not required before specific activity is undertaken.

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Should I/my child leave the University of Glasgow to return home?

During the current lock down period, those students who are domiciled elsewhere but have chosen to remain in Glasgow, should only leave their accommodation for daily exercise or essential shopping.

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What is the University doing with its catering outlets? 

Catering & Events has taken the decision to temporarily close all catering outlets on both the Gilmorehill and Garscube campuses until further notice in order to protect the health and wellbeing of our staff and customers.

 Vending machines remain available in the following locations: 

  • Boyd Orr Building
  • Wolfson Medical Building
  • Small Animal Hospital
  • Mary Stewart Building, Garscube campus

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What is the University doing to minimise the risk of infection?

The University has suspended teaching on our Glasgow and Dumfries campuses, and has confirmed that examinations and assessment will not take place in exam halls on our campus. 

We are substantially reducing staff working on campus, by transitioning towards flexible and home working by asking line managers how essential services can be maintained whilst reducing the number of staff on campus. 

We are also currently implementing the Scottish Government’s advice on social distancing, to avoid instances of transmission. 

All non-essential facililities on our campuses in Gilmorehill, Garscube and Dumfries are closed, including the Library and Fraser Building. 

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Dignity and Respect

There is the unfortunate possibility that current events may cause an increase in incidents of racial harassment, aggression or abuse which some students and staff might face either on or off campus. This is never acceptable. If you face any negative or abusive comments or behaviour from anyone, you should tell someone and seek support from the SRC Advice Centre, your personal tutor or supervisor, or from the Human Resources team. Any conversations will be handled with due care and confidentiality, and our staff will work with you to find the appropriate means of safety and redress.  

Students who experience a crisis outside regular working hours can contact the University for support through the University Security 24/7 contact number 0141 330 4444, or report an incident online.

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I have a field trip planned, what is the University’s position on field trips?

The University has decided that all field trips, both domestic and international will be cancelled or postponed until further notice in order to prioritise contingency preparations for online PGT teaching after the Easter Break in the event that we cannot deliver face to face teaching, and to support preparations for alternative approaches to assessment. Where students have already incurred costs, the University will reimburse them. Schools are being asked to consider alternative provision for assessed work related to field trips in case further travel restrictions are imposed. 

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Are the sport facilities open?

The Stevenson Building and Garscube Sports Complex are currently closed.   We remain committed to supporting you during these unprecedented times and the UofG Sport team have developed a number of resources to encourage you to keep active and healthy.  Please visit www.gla.ac.uk/myglasgow/sport/wellbeing or follow the UofG Sport social media channels.

 

Memberships have been suspended and will restart when facilities reopen.  You will not be charged during our period of closure and no further action is required by you.   Members will be contacted directly via email regarding their individual membership.  Any questions you may have should be directed the team via sport@gla.ac.uk

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Can I stay in my University accommodation?

All University residences at the University of Glasgow remain open with rooms available for use.  

With the introduction of the lockdown measures, and in line with the advice issued by the UK Government, the Scottish Government has now updated its guidance for University residential accommodation. The advice states that while current restrictions are in force, students remaining in university accommodation should stay where they are, stay indoors and not attempt to travel home, even if that is to another part of Scotland.  

We understand that this is a worrying time and many students will want to be with their families. Nevertheless, staying put in accommodation and adhering to the directives issued by the Chief Medical Officer and the Scottish and UK Governments is the best way to slow the rate of transmission of COVID19, to protect the NHS from being overwhelmed and to save lives. 

Students should continue to practice social distancing protocols as previously advised and to notify both residence site staff and coronavirus@glasgow.ac.uk if it becomes necessary for any individual and/or the remainder of a household to self-isolate. 

More detailed information can be found on the NHS Inform webpages.

The Living Support Team are here for all students and can be contacted on the usual front desk number. The team will be happy to hear from you after 6pm each weekday or over the weekends, even if it is just for a chat or for information on how to get support so please do get in touch. Students can also check out the Facebook page (https://www.facebook.com/UofGLiving/) for more information about what is going on digitally in residences. 

 

Additional FAQ

I have given notice that I wish to quit my accommodation contract as of 22nd April, but I now cannot leave, what does this mean for me?

Your accommodation will continue to be available until the revised end date of your contract, however if you are required to stay beyond this date it will be possible to rescind your notice until such time as you’re able to vacate your room. Please be assured that the University will not leave you without somewhere to stay especially if you become unwell or if travel restrictions remain in place.

 

The timing of the UK and Scottish Government’s decision means I effectively can’t terminate my accommodation contract as I now can’t leave. What will the University do to compensate me?

The University will continue to ensure that accommodation remains available to you and you will not be without somewhere to stay. There is a wide range of student support available online and site staff will be able to support with practicalities such as provision of food if you are unable to leave your accommodation.

 

I have a flight booked over the coming days what should I do?

It is recommended that you get in touch with your airline to make arrangements to adjust or cancel the booking, making reference to the Scottish and UK government guidelines. The University will continue to ensure that accommodation remains available to you for as long as you’re required to stay put.

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What financial support is available to students?

We have announced details of an emergency financial support package for students.

Our aim is to assist you with unanticipated accommodation, travel and subsistence costs, together with the purchase of any technology you may need to access online teaching or complete assessments. 

With the generous support of our alumni, the package comprises: 

-        Crisis Grants of up to £500 per student.  These can be used to cover any exceptional costs you may have incurred in relation to accommodation and subsistence, travel and technology.  There is a very simple application process and grants are normally awarded within ten working days.  In processing these, we will prioritise students with: chronic health conditions, disabilities and caring responsibilities

-        Financial Hardship Grants of between £500 and £1,500 per student, where we have relaxed our normal assessment criteria to ensure we can provide more rapid and targeted support to students in need

 We are already in the process of distributing around £120K of emergency funding to students, as well as helping some of those who have found themselves stranded overseas in recent weeks whilst on our study abroad and exchange programme.

Exceptionally, we will make our grants available to those who graduate this summer and so you may apply at any time between now and 31 August 2020.

More details can be found here: https://www.gla.ac.uk/myglasgow/registry/finance/funds/

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What other student support is available?

Whilst face-to-face teaching and assessment have been suspended and many of us are studying and working from home, we are still committed to supporting you in your learning at the University:

If you are preparing for assessments or need advice on academic writing and skills, you can access guidance here and book 1 to 1 appointments with our team of learning advisers here. Our disability advisors are also on hand to provide guidance in relation to reasonable adjustments. You can contact the Disability Service at disability@glasgow.ac.uk or by calling 0141 330 5497

If you are feeling anxious or concerned about the current situation and, in particular, the impact on your learning and assessment, you can discuss this with others on Big White Wall, or email  studentcounselling@glasgow.ac.uk or call 0141 330 4528 to speak to a member of our team in confidence

We are not able to compensate you for loss of earnings as a result of the current situation, but we may be able to help if you are currently in financial hardship.

The University’s student enquiry team and all other services (including support for students in our residences and for international students) continue to operate during this period and so please do not hesitate to contact us.The Library is now operating on a self-service basis and on reduced hours from 08:00 - 22:00. This is subject to change, so please check our opening hours page before visiting the Library. The usual full range of e-books and online journals are also available. All loan periods have been automatically extended, including for inter-library loans.

There is an online UofG helpdesk where you can get the answer to any questions you may have. This also provides for IT support.

While studying off campus you can find useful Library and IT resources as well as online training and guides from Glasgow Anywhere

At times like these, we need to look out for one another. The Glasgow Mutual Aid Group is a group of volunteers, helping to support some of the most vulnerable people in the city at this time.  

The SRC continues to provide independent, confidential advice on academic and non-academic issues.

These are extraordinary times and many of us are feeling unsettled and anxious.  Please keep safe, look after yourself and look out for others.  And if you need us, get in touch.

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Advice and support for staff

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Can I work from home?

On 23 March 2020, the Prime Minister announced a series of measures which effectively create a state of lockdown to slow the spread of COVID-19. This is no longer guidance but is instead an explicit instruction that for a period of at least three weeks everyone must stay at home, with very few exceptions. 

All buildings on campus have now been secured and colleagues must remain at home unless they are in an essential category of worker and have been requested to come to work by their line manager. Colleagues in this category include some Residences and Estates staff and a small number of research and technical staff and postgraduate personnel. Those who are required to come on to the campus will be able to freely access car parking facilities.  

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What access to restrictions are there on university buildings?

A full list of buildings, and restrictions, is available via the following link: https://www.gla.ac.uk/myglasgow/news/coronavirus/faqs/building-access-list/

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If I am an essential worker with permission to access a building, how do I arrange this?

Authorised staff who require essential access to critical or restricted access buildings must contact Security on 0141 330 4282 before arrival and on departure.

Those colleagues who are working alone are also reminded of the University’s arrangements on lone working. Details available here https://www.gla.ac.uk/myglasgow/seps/az/loneworking/

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How do I carry out essential building and equipment checks in university buildings?

Please refer to the following information for details on how to carry out essential building and equipment checks. https://www.gla.ac.uk/myglasgow/news/coronavirus/faqs/building-inspection-access/

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Where can staff access training and support for remote working?

Glasgow Anywhere provides detailed guidance and more is being prepared, to support all staff who are involved in teaching and assessment. During the next few days and weeks, we are planning to offer staff training. Please keep in contact with your College Dean of Learning & Teaching who is helping with the co-ordination of sharing good practice and guidance.

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What is the position on sick pay for staff who are absent as a result of contracting COVID-19?

Where individuals are absent from work due to sickness as a result of Coronavirus (or suspected Coronavirus) then normal absence reporting and sick pay rules will apply. Flexibility will likely be required around medical certification as it may not be practical or possible for those with suspected (or confirmed) COVID-19 to obtain medical certification from their GP in the normal way. Contact should be maintained between line managers and their staff in the normal way throughout any period of absence. 

Absences relating to COVID-19 should be recorded in CoreHR in the normal way using the ‘Coronavirus’ reason code. 

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How are we supporting specialist roles?

Our campuses in Glasgow and Dumfries are closed to all non-essential staff, however some specialist roles will still be required on-campus. 

In these exceptional circumstances we are asking staff to discuss with line managers supervisors about supporting priority tasks and taking on new responsibilities outwith normal duties. 

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I have an hourly-paid contract, what is the position on pay if any scheduled work is cancelled for reasons relating to Covid-19?

Where there is a reasonable expectation of work based on previous agreements or commitments and this work is then disrupted or cancelled for reasons relating to Covid-19 then payment for this work will be honoured.

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My holiday plans have changes; can I cancel/rearrange my annual leave?

Staff who have been affected by travel bans or any other Covid-19 related advice and have had to cancel planned holidays/trips should be able to rearrange their annual leave in the normal way.  

Normal annual leave rules will apply (including carry over). Staff should continue to take breaks from work and utilise annual leave in the normal way (including those working remotely). 

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Will GTA staff and demonstrators be given guidance on online teaching?

Detailed guidance is available, and more is being prepared, to support all staff who are involved in teaching and assessment. You can find this at Glasgow Anywhere. We are planning to offer staff training during the next few days and weeks.   

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My care arrangements for a dependent have fallen through/been disrupted due to Covid-19: what do I do?

In these circumstances staff should first of all notify their line manager and discuss potential options to continue working as far as possible. It may be possible to work more flexible hours to accommodate any caring responsibilities. Whilst homeworking would not normally be permitted when staff have commitments to deliver care to a dependant, it may be an appropriate option in light of the exceptional circumstances and depending on the role and/or available technology. In such circumstances it may be helpful for individuals or teams to shift focus onto outputs rather than the timing of hours worked, where appropriate.

Staff may also use leave provisions:

As a last resort, if there are no other alternatives the University will permit time off with full pay in light of the exceptional circumstances faced. 

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My childcare provider/child’s school is closed due to Covid 19, what do I do?

In these circumstances staff should first of all notify their line manager and discuss potential options to continue working as far as possible. It may be possible to work more flexible hours to accommodate any childcare requirements. Whilst homeworking would not normally be permitted when staff have childcare commitments, it may be an appropriate option in light of the exceptional circumstances and depending on the role and/or available technology. As a last resort, if there are no other alternatives the University will permit time off with full pay in light of the exceptional circumstances faced.

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FAQs for MVLS staff 

The following FAQs have been developed specifically for MVLS staff 

https://www.gla.ac.uk/colleges/mvls/covid-19-faqs/

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Examinations and assessments

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What is Good Cause?

In times of illness or other adverse circumstances, Good Cause is the University’s process for making appropriate allowance for assessments or exams, such as waiving a late penalty, granting extensions, or allowing a resit. Good Cause claims are submitted via MyCampus. Please view the Good Cause FAQs for more information.

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Will examinations and assessments be impacted?

The University has decided that the majority of Level 1 and Level 2 exams will not go ahead. This means that most first and second year students will not be examined in the forthcoming exam diet. There will be a very small number of exceptions typically in programmes with external professional accreditation. Students on the following programmes will be advised by their School of the details of the assessments that they will be required to undertake:

  • Medicine MBChB
  • Nursing BN
  • Dentistry BDS
  • Veterinary Medicine and Surgery BVMS
  • Law LLBAccountancy and Finance BAcc
  • Education MA, MEduc, BTechEd
  • Interdisciplinary Studies, MAPE

For first year students studying degrees at the University, who are not on the programmes listed above, you will be permitted to progress automatically to second year.

This arrangement does not apply to students studying with pathway providers, including GIC, or on articulation routes where there are already progression arrangements in place. The normal progression arrangements will still apply unless otherwise indicated by your current educational provider. They will be communicating with you directly in due course as they make their own arrangements for responding to the Covid-19 situation and its impact on your assessment.

For second year students who are expecting to progress to the next year of study (including entry to honours decisions), Schools will determine your progression based on the assessment taken to date and any outstanding coursework still due for submission. Decisions will take into account your performance across levels one and two as appropriate and, in such a way as, to ensure that you are not disadvantaged. Some of you may not meet the progression requirements on that basis either because of approved medical absence during the year or because your grade is below the progression threshold. Where that is the case, you will be advised of the arrangements for assessment that might take place later in the academic session. That assessment will not take place during the April/May exam diet. It may involve an alternative online assessment at a point later in the spring/summer but you will be advised in good time and with time to prepare.

Students who are on designated or ordinary degrees and are expecting to graduate this session, will be considered by the relevant College on a case by case basis. It may be necessary to create an alternative assessment for some of you in relation to a cancelled Level 1 or Level 2 examination and you will be advised about those arrangements. This will not, however, entail an exam during the April/May exam diet. It may involve an alternative online assessment at a point later in the spring/summer but you will be advised in good time and with time to prepare for any online assessment that is necessary.

Visiting students who need to return course grades to their home institution may be required to undertake further assessment in relation to Level 1 or Level 2 courses. This may entail assessment during the spring exam diet. You will be advised about those arrangements, by your host School as soon as the details of these requirements have been finalised.

Assessments will go ahead for all other students: 3rd and 4th year honours, integrated masters and taught postgraduate students; and you should expect to hear from Schools/Institutes in relation to the particular arrangements for your assessment as per our earlier communications. In some cases, you will be expected to take an online exam whereas in others, you may be required to take an alternative form of assessment. Schools and Institutes are working with Registry to clarify as soon as possible the specific form of assessment that will be undertaken. The exam diet will still run from Monday, 27th April as planned, but the exam timetable will not be published on Friday 20th March as originally intended. 

The University is aware of the challenges of undertaking assessment in such unpredictable and unusual conditions and we have been trying hard to balance all the considerations. We have considered the possibility of delaying the assessments but that would mean final year students would be unable to graduate and this could affect employment prospects. We are particularly aware that some students may encounter difficulties with technology. Considerations around support and guidance for you are paramount in our planning. This includes putting in place online support during assessment to help you with submitting online, or undertaking exams online. We will need you to notify us of any difficulties you experience during assessment, and we will take those into account. We will not require students to submit evidence of good cause that relates to Coronavirus circumstances, just to declare them and we will give you instructions about how to do this.

We have chosen to proceed with assessment at this time taking all these considerations and others into account, and in particular, taking the unpredictability of the coming months into account. It is a decision we have weighed carefully. We believe it is in the best interests of students and allows time later in the academic session to take fair decisions or reassessments should that be required. Delay at this point may compound challenges later in the year.

Please await guidance from your School/Institute and email coronavirus@glasgow.ac.uk with any questions.

Please also keep in contact with the SRC who are also working hard to help support you and who are working closely with the University as we all respond to the emerging circumstances that the Coronavirus presents.

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Why are the Exams not being delayed or cancelled?

We weighed very carefully the possibility of a delay to the exams against when we may  see peaks in Coronavirus and other factors such as the remaining academic timetable, the no detriment position that is being adopted, the associated changes to good cause and the requirements for some graduating students to take up postgraduate study offers or job offers.  Overall, the decision taken to hold the dates as they were was not taken lightly and the conclusion was that this approach was in the best interest of everyone.

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I will be undertaking examinations and assessments this exam diet - what is the 'no detriment' approach?

We will be providing you with the assessment timetable and details on how the approach to assessment outlined below will operate shortly, but we wanted to give you a brief update about the forthcoming exam diet.  We can confirm that the University will be taking a ‘no detriment’ approach with these assessments.

We very much appreciate that many of you are very concerned about arrangements for the forthcoming assessments, particularly in relation to how they may impact on your degree outcomes. We want to reassure you that we are taking careful steps to ensure that, given these extraordinary circumstances, we act in your best interests. We have also been working closely with the SRC in developing these proposals. We shall be proceeding with a ‘no detriment’ approach. What this means is that, while we strongly believe it is in your best interests to take your scheduled assessments unless you are unable to do so, your results from the forthcoming assessment diet can only improve your final outcomes and not disadvantage you.

There are, however, a number of important factors to take into account which affect some student groups more than others, for example some students have completed insufficient assessment so far for us to make a judgement; some degree programmes are more heavily dependent on final examinations than others; and specific arrangements will need to be made for students on professional degree programmes such as Medicine and Dentistry. We are therefore working as quickly as possible to develop more detail on these arrangements as well as other possible options for students who are, for whatever reason, unable to complete their assessments at this time. Please do not contact staff for further information at the moment, we will issue these details to you as soon as we can. In the meantime, we would again encourage you to continue with preparation for the assessment diet as best you can. 

We hope that in providing this message we can reassure you that, while we are strongly encouraging you to complete all your assessments, we fully accept that everyone will be affected by the current pandemic one way or another, and in some cases very significantly, but this will be taken into account when the assessment results and final degree outcomes are confirmed.

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When will I get more information about my exams?

The University is working hard to prepare detailed guidance to support you with doing assessment online. The timetable for these assessments has been published and available online here.


There are four types of assessment described within the diet: 

  • The majority take the form of 24-hour open online exams/assessments; in this case, you may complete the exam at any time during the scheduled 24 hour period, although we would not expect you to spend more time in total on the exam than is indicated in the guidance that will accompany your exam information.
  • Some of you will be taking timed online exams/assessments, in which case your school will supply more information.  If you are taking such an exam, the time available will include time for downloading the questions and uploading your answers.  (The total time available will be double the time you should take to complete the exam itself.)
  • In a small number of cases, your school may set an alternative assessment, and
  • In a small number of cases, we have decided to postpone an exam or assessment altogether.

 Your school will be in contact by email as soon as possible to provide you with more details about any timed exams, alternative and postponed assessments.  

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What do I do if I have exams that overlap one 24-hour period?  

The overall number of exams and joint degree combinations means that it is not possible to schedule the timetable differently. We have mostly retained the original exam timetable and so the timings comply with the University’s exam scheduling policy.  Remember that the 24-hour online assessment period takes account of the fact that students are studying in different time zones, may have IT issues, have caring responsibilities or disabilities that mean a bigger time allowance would be helpful.  The intention is that you spend no more time on the exam than you would do, if it was being held on campus. For example, if it was due to be a 90 minute face-to-face exam we still expect you to take no more than 90 minutes to complete your answers.  These are not 24-hour long exams, just 24-hour windows in which you can submit your answers. Staying awake for 24 hours and focusing entirely on one paper will not produce your best work. Preparing as best you can in the run up to the exams and doing the best you can in the normal timing of the exam is what we expect of you.

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How long should my exam answer be and what about referencing?

Our expectations are that these exams will be completed as far as possible in the originally allocated times. With this in mind, we do not expect a full reference list at the end of the answer we just expect in-text citations to evidence your arguments as you would in a normal exam.  Similarly, our expectations around word count are consistent with what we would generally expect in the normal exam time.  In collaboration with other universities we have agreed that this would normally be around 1,500 words per hour of the original examination time although this will vary depending on the exam so this is just an approximate guide. A penalty will not be imposed for going above or below this word count.  Remember the questions on these papers have been set so that high quality answers are achievable within the original times for what would have been hand-written exams.

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What happens if I have IT issues?  

We know that most students have access to IT that allows them to do the exams.  However, some may not, and so the University has made additional funds available to support students through these assessments. You can apply for a grant to help you if you need to purchase any additional hardware for completing and uploading your assessment. The process is relatively simple, and we recommend that you consider making an application if you feel it would help. https://www.gla.ac.uk/myglasgow/registry/finance/funds/

There are also still a small number of laptops available for loan to those in Glasgow. However even with this additional funding and support, things can happen on the day.  The main advice is that if it does, don’t panic!  We have a variety of solutions. The University will have a 24-hour support system in place throughout the exam period. If you can access the exam questions, and write your answers, we will find a way of getting that submission from you and will shortly set out guidance on how to get in contact at any time during the exam period.

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Am I allowed to use online resources? Will I be disadvantaged if I have poor internet and can’t search resources?

You are not expected to use online resources, or to spend time undertaking literature searches.  You should answer the question as much as possible in the style you would in a ‘normal’ exam.  A pitfall in open book examinations is to expect answers to come directly from page X of the textbook, slide Y of the notes, or from Google. Whilst we cannot stop you using online resources, you will find that they are not a panacea. Your own critical abilities will serve you better as you should be drawing on your own learning throughout the course!  The revision you are able to do without access to the question should best prepare you to do well in the exam.

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I’ve never used Moodle for exams or assessment before – how will this work?

You are all familiar with using Moodle in some way already and so it is not entirely new, but not all of you have used the online submission process for assessments.  Guidance about Moodle use in assessments will follow soon. There will also be a test site where you can practise downloading a paper and uploading your answers.

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What about my dissertation/project?

Your dissertation or project work should be submitted as planned unless your School has informed you that the submission dates have been revised. The only change is that all submissions will now have to be online. Your School will be able to give you guidance on how to do this. If you think that you will need an extension you should contact your course convener or adviser of studies as soon as possible.

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Will changes to exams and assessments affect the accreditation of my degree?

We have been working very closely with our all of our professional and accrediting bodies to ensure that your degree receives the same professional accreditation as it would in normal circumstances. For those of you who still have one or two years of study to complete before you finish your programme, your School is already planning how to fill any gaps in the demonstration of required competences. This also applies to Y1 and Y2 students.

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How can I be confident that my results will be fair compared to other students with a 24-hour window exam? I suspect that they may cheat.

Firstly, please understand that the only sure way to do well in an exam, whether online or in an exam hall, is by knowing the material well, experiencing the rigour of revision, and demonstrating your own understanding in your answers to the question.  Any of your colleagues who plan on cheating may find that the internet, or offers of outside assistance, are liable to fail them unexpectedly. The University is reserving the right to carry out vivas (oral examinations of students), which can help ensure that submitted material is the student's own work, and that the student has an understanding of what they have written.  The University may also check work using originality checking software. Students will declare the originality of their work before each exam, and a false declaration will not just affect an individual course, but could put a student's whole degree at grave risk. 

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What will the University do to support students who are parents or carers, but who also have to take exams at a time when the schools are closed?

 We decided to hold assessments because we thought, on balance, it would be of benefit to students and it is certainly our intention that no student should be disadvantaged by their performance.  We do understand that in the current circumstances it will be difficult for many students to take these exams at home and, in particular, those with young children.  Our no detriment stance will enable us to set aside your performance in these examinations if you are unable to take them.  

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Will adjustments be made for students with a disability? 

Our expectation is that the original time allowance for the exam, plus the extra time that you would have been allowed in the exam hall, is easily accommodated within the 24-hour examination window.   As such, no further time will be added to the 24-hour window.  If you have a timed exam, the time allocated for that exam is already double the time of the original paper, so if you were due to get 30 minutes extra, this is already accommodated within the doubling of the time. Disability Service are liaising with schools to ensure that student’s needs are met. If you have any questions about exam adjustments or are anxious, please do contact your disability advisor directly and they will be happy to talk things through with you and hopefully put your mind at ease.

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Advice for researchers

There is more advice for PGRs under the 'Information for PGR students' FAQ under 'Advice and support for students'.

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Can I continue to work on campus?

During the current restricted campus operations, and until further notice, most University staff will be asked to work remotely, wherever possible. When working remotely, do keep in touch with one another: use email or Microsoft teams for general contact, and zoom for meetings. See Glasgow Anywhere for information about how to work at home.

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How will my research be affected by the coronavirus pandemic?

We are asking for non-essential activities on campus, including those related to research, to be wound down. This means that:

  • PIs should shut down their laboratory-based research, except those involved in COVID-19 research.  
  • All researchers, including Postdoctoral researchers and PGR students, should divert their efforts towards activities that can be undertaken remotely. When working remotely, researchers should continue with their desk-based research activities wherever possible, including drafting or reviewing papers, writing grant applications, and data analysis. 

We also ask that you support your colleagues, including postgraduate research students, to work at home in ways that suit them. 

Many of you are also making considerable efforts to move all teaching and examinations online, and we recognise your efforts in support of this. This work is our number one priority, so thank you for all you are doing.

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What are the implications of the coronavirus on my research project funding?

We accept that it will be necessary to scale back some research activity. We expect that major funders will take a pragmatic approach to dealing with the circumstances, for example, by offering no-cost extensions, and flexible reporting and spending deadlines. 

Some funders have communicated their position. Please see the list provided in the final FAQ and continue to check your funder website for updates.

Funders are currently planning to maintain their grant application deadlines. 

Inevitably COVID-19 will have an impact on the progress of your research projects. If you are a PI on a grant then a member of your College Research Support Team will be in touch, in due course, to explain how we will gather the relevant information about your affected project.

Your College Research Support Team is monitoring the situation and can advise you accordingly. This Team will also contact the funder on your behalf with queries or requests for clarification:

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Can I continue to collect human subject research data?

Advice from NHS and University Ethics Committees is that all research involving face-to-face contact with participants is suspended immediately.

Changes made to protocols to circumvent the need for face-to-face contact will need ethics approval, otherwise there is a risk to insurance cover. There are restrictions on further NHS approvals for research. The University Ethics Committees will continue to review applications but they may be unable to approve amendments quickly. Please note that, until further notice, the University Ethics Committees will not issue approvals for any new research proposals that involve NHS resources unless they are COVID-19 related.

Studies not involving face-to-face contact (e.g. data only or surveys) may continue where it is not possible to cease activities. Researchers may also find that they are unable to collect the data as they had intended because the data collection involves travel. PIs must ensure that any changes in data management needed due to IT limitations are considered carefully to ensure plans remain compliant with GDPR. Please contact dp@glasgow.ac.uk for advice. Important information is available here: https://uogopenresearch.wordpress.com/2020/03/19/coronavirus-advice/

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Does the coronavirus pandemic affect REF2021 preparations?

Research England has announced that the REF2021 submission has been deferred. This means that the REF2021 submission date of 27 November 2020 no longer holds.

More details on how this will impact our own plans will follow in due course.

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COVID-19 communications from some funders:

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Travel advice: international students and staff

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What is the University's position on travel?

The University has decided that no business/study travel to abroad will be authorised and only essential travel to all other areas will be agreed. If your travel is considered to be essential, you must complete a travel risk assessment and forward to the Selina.Woolcott@glasgow.ac.uk (the Director of Health, Safety and Wellbeing). You should also seek guidance from the Director of Health, Safety and Wellbeing if you are unsure about any element of your travel plans, or if you are expecting visitors from these areas. We would also ask you to give careful consideration before travelling to other parts of the world.

 

FCO has issued 2 exceptional global travel advisory notices for British people.

  • Return to the UK now if you’re travelling abroad and
  • Do not travel abroad unless it’s essential until at least 15th April

For information on special charter flights, and advice if you cannot return to the UK see:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

 

You can read about the University's Travel Insurance policy at How to Make a Travel Insurance Claim. Coronavirus-specific information can be found at the bottom of the page, under 'Coronavirus Insurance FAQs'.

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Can I go on holiday?

The Foreign & Commonwealth Office has advised against all non-essential travel and travel restrictions are in place. The University is also advising against all but essential business and study travel.

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I’m worried my immigration status might be affected by travel restrictions

If you are a student or member of staff affected by coronavirus and you have concerns about your immigration status, please contact immigrationcompliance@glasgow.ac.uk

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Is there any advice for Tier 4 Visa Students?

We have taken the decision to suspend face-to-face teaching and therefore, if you would like to return home, and there are no travel restrictions in place for your destination, you can do so. Please respect the quarantining arrangements of your home country, to minimise the risk of transmission

You will not be penalised academically and the University will maintain sponsorship of your Tier 4 visa, providing you continue to engage in your studies whilst you are away. This means your visa will remain valid and you will be able to use it to return to Glasgow at a later date.

I am a PGT student, if I go home now, should I return for my dissertation/project at a later date or can I submit it from my home country?

We hope you will be able to return to Glasgow later in the year to complete your dissertation/project if you wish. Alternatively, you may complete and submit your dissertation/project from your home country. In both cases, your visa will remain valid.

I am a PGT student, do I still need to attend the June 2020 Tier 4 Check-in in person?

No, this check-in will not take place. We will write to you with details of our alternative monitoring arrangements in due course.

I am a continuing undergraduate student and will need to return for further years’ study, can I still go home to take my exams remotely?

Yes, you can still go home and take any necessary assessments. Undergraduate students are not usually required to attend during summer. You will be able to return on your current visa to continue your studies next academic year.

I am an International PGR student, can I do my research remotely?

You should speak to your supervisor about your project. If you can do your project with remote supervision, then you can continue to engage with your supervisor while you are away. Your Graduate School can advise you on the procedures for Research Furth.

My visa will expire soon and I am concerned I may not be able to leave the UK due to travel restrictions.

Please contact the International Student Support Team for advice.

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I am currently abroad on a study/work placement, what should I do?

FCO has issued 2 exceptional global travel advisory notices for British people.

1. Return to the UK now if you’re travelling abroad and

2. Do not travel abroad unless it’s essential until at least 15th April

For information on special charter flights, and advice if you cannot return to the UK see:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

 

Keeping in mind limitations on chartered flights available, and the fact that the advice relates to British nationals returning to the UK, you may or may not be able to return home whether that is to the UK or elsewhere. If you booked travel through our travel provider, Selective, they will have been in touch to find out if you wish to return home and you must respond immediately if you do. Your travel insurance will support you in this, where possible, and ‘travel assistance’ may be available under the University’s insurance provision. If you made your own travel arrangements and/ or did not take the University’s travel insurance and are experiencing difficulties, please contact the Gatehouse on +44 141 330 4282.

You may be in an area in which there is little disruption or you may prefer not to travel at this time. If you are safe and well where you are, and you wish to remain, you may choose to do this. Your decision should be supported by an update of your risk assessment in discussion and agreement with your supervisor/ manager and this should be forwarded to Selina.Woolcott@glasgow.ac.uk (the Director of Health, Safety and Wellbeing). Please keep an eye on relevant advice which continues to change and stay in touch with your supervisor/ line manager. Also, do make sure that you can extend your accommodation, visa and health insurance, should the need arise, and that you can afford to stay on!

If you are a student, you should also keep in touch with the Study Abroad & Exchanges team (goabroad@glasgow.ac.uk) and let them know your plans so that we can continue to support you appropriately.  

You may be unable to travel at this time and so please keep in touch with the Study Abroad & Exchanges team (goabroad@glasgow.ac.uk) and let them know your plans so that we can continue to support you appropriately.”

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I am about to go abroad on a study/work placement, what should I do?

FCO has issued 2 exceptional global travel advisory notices for British people.


1. Return to the UK now if you’re travelling abroad and
2. Do not travel abroad unless it’s essential until at least 15th April


For information on special charter flights, and advice if you cannot return to the UK see:
https://www.gov.uk/guidance/travel-advice-novel-coronavirus 

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I am a study abroad student currently on exchange in Glasgow, what should I do?

The University has taken the decision to suspend teaching and we are making arrangements for alternative assessments to replace the April/May examinations. In view of this, if you would like to return home, you should do so. Please respect the quarantining arrangements of your home country, to minimise the risk of transmission.

If you are a UK participant who needs emergency help from the UK government while overseas as the country you are in will not allow you to travel back to the UK, or there are no commercial travel options available, you can contact the nearest British embassy, consulate or high commission or the FCO in London on 0207 008 1500 for help or advice 24/7.

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I have a student/ member of staff currently away on a work/ study trip, what should I do?

See the advice for travellers above. If your student/ member of staff is unable to return home, or chooses to remain in place, please keep in regular contact to provide any support possible, in consultation with HR or Student & Academic Services.

 

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Question: I was studying/working abroad and returned home. Is there help with the extra costs I incurred?

If you are an Erasmus student and are now studying or working online, you will continue to receive your Erasmus Grant until the end of the semester as planned.  If you have incurred exceptional costs as a result of the Coronavirus pandemic, you may be eligible for a grant from our hardship fund; please contact the GoAbroad team to submit a claim (goabroad@glasgow.ac.uk).

If you are not an Erasmus student, the GoAbroad team will contact you regarding any exceptional costs you may have incurred in returning home.

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My visa will expire soon and I am concerned I may not be able to leave the UK due to travel restrictions. 

Please contact the International Student Support Team or view Latest News webpages for further advice.

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Question: I was studying/working abroad and I am unabe to return home. Is there any financial support?

If you are an Erasmus student and you are studying or working online within your host country, you will continue to receive your Erasmus Grant until the end of the semester as planned.  If you have to stay on beyond this time, we can help you with these costs: please contact the GoAbroad team (goabroad@glasgow.ac.uk ).

If you are not an Erasmus student, the GoAbroad team will contact you because we may be able to help you with any additional costs you incur during your extended stay overseas.

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Health

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Do I need to report if I, or one of my students or members of staff, test positive for the virus?

Yes, please complete the form to report a positive test complete the form to report a positive test. Staff member cases should also be reported like all sickness absence through CORE and student cases through MyCampus as usual.

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What is self-isolation?

People who are self-isolating should remain at home and should not go to work, school or public areas.

You can find all of the relevant health guidance relating to COVID-19 (coronavirus)- including advice on self-isolation on the NHS website.

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Should I self-isolate?

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) - including advice on self-isolation on the NHS website.

In relation to the information available in the NHS Inform website, it is important to stress that students should understand that the term "household" refers to any shared accommodation with a communal bathroom and kitchen. This includes student residences or private rented accommodation. Therefore all students must follow strictly the requirement for the whole household to self-isolate even if only one person shows symptoms, up until 14 days after the date the last person in the household started to show symptoms.

Staff who are self-isolating but feel otherwise well and able to work should discuss possible alternatives with their line manager around working remotely, taking into account the available remote working support and resources.

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Based on medical/Government advice, I am self-isolating: what does this mean for me?

Where individuals are self-isolating in line with the latest Scottish Government advice (or any other professional medical advice), they will continue to receive full pay as normal throughout the recommended period of time. Normal absence reporting procedures should be followed and arrangements should be made to work remotely as far as the circumstances, role or available technology permits. Communication should be maintained between the individual and their manager with regards to progress or likely timescales.

Fit notes cannot be obtained in the normal way for reasons relating to coronavirus however the Government has established new system to provide ‘isolation notes to employers.  Line managers should record any such absence in CoreHR using the ‘Self Isolation’ reason code.

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I, or someone I live with, has an underlying health condition: should I self-isolate?

We recognise that some members of staff and students may be worried about catching coronavirus, particularly if they have an underlying health condition.

  • You can find all of the relevant health guidance relating to COVID-19 (coronavirus)- including advice on self-isolation on the NHS website.

On 23 March 2020, the Prime Minister announced a series of measures which effectively create a state of lockdown to slow the spread of COVID-19. This is no longer guidance but is instead an explicit instruction that for a period of at least three weeks everyone must stay at home, with very few exceptions. 

All buildings on campus have now been secured and colleagues must remain at home unless they are in an essential category of worker and have been requested to come to work by their line manager. Colleagues in this category include some Residences and Estates staff and a small number of research and technical staff and postgraduate personnel.  

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I need to self-isolate but had annual leave planned, what should I do?

Where annual leave plans are disrupted by being required to self-isolate in line with the Government advice, it may be appropriate to reschedule annual leave. The circumstances of each case will however vary and many who are self-isolating may still wish to take annual leave as a break from work, or they may wish to (and be able to) continue working in order to book their leave for another time. Discussion should take place in the normal way with the appropriate line manager. 

Those who are self-isolating and unwell/unfit to work should utilise sick leave in the normal way. 

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What is social distancing?

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) - including advice on ‘social distancing’ on the NHS website.

This advice is likely to be in place for some weeks and will understandably be very challenging for many individuals and families. Staff may wish to access the University’s Employee Assistance Programme (PAM Assist) or Big White Wall – a safe online space for staff to get things off their chest, explore their feelings and learn how to self-manage their mental health and wellbeing. It is free to use for University staff, completely anonymous and available 24/7, providing online peer support as well as professional support by trained counsellors.

To access, simply go to www.bigwhitewall.com, click ‘Join now’ and use your University of Glasgow email address to sign up then choose an anonymous username for your time on the wall.

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What should I do if I suspect I might have coronavirus?

People showing symptoms suggestive of COVID-19 should stay at home for 7 days and only contact NHS 111 or their local GP if their symptoms worsen during that period. Anyone can access NHS services, which includes NHS 24, GP surgeries, and A&E, for free. Please do not go in to medical facilities as this could infect others.

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) on the NHS website.

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What should I do if I’m concerned about my health, or the health of a student or member of staff?

Guidance about COVID-19 from NHS Scotland and the Scottish Government is updated regularly on the NHS Inform webpages. This includes advice for people who have concerns over symptoms, social distancing and self-isolation.

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What precautions should I be taking to stay healthy?

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) on the NHS website.

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Should I wear a surgical mask?

There is no significant evidence that surgical masks prevent spread of the virus. To protect yourself from infection, good hand hygiene is key and avoid crowds if you have concerns.

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) on the NHS website.

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Is there any specific advice for anyone who is pregnant?

You can find all of the relevant health guidance relating to COVID-19 (coronavirus) on the NHS website., including specific information for pregnant women.

This advice is likely to be in place for some weeks and will understandably be very challenging for many individuals and families. Staff may wish to access the University’s Employee Assistance Programme (PAM Assist) or Big White Wall – a safe online space for staff to get things off their chest, explore their feelings and learn how to self-manage their mental health and wellbeing. It is free to use for University staff, completely anonymous and available 24/7, providing online peer support as well as professional support by trained counsellors. To access, simply go to www.bigwhitewall.com, click ‘Join now’ and use your University of Glasgow email address to sign up then choose an anonymous username for your time on the wall.

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I am an international student/staff member, am I entitled to healthcare?

The Scottish Government has said that overseas visitors to Scotland, regardless of their residency status, are exempt from NHS charges for both the diagnosis and treatment of coronavirus (COVID-19).

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Advice and support for offer holders and future students

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Is Offer Holders' Day going ahead?

No. Offer Holders' Day on 31 March is cancelled. We will hold a virtual Offer Holders event in the week beginning 6 April and you will be able to access presentations, online materials & take part in live web chats with staff and students.

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I had booked to come to Offer Holders’ Day, what are the alternatives?

We will be hosting virtual online events for Offer Holders’ week commencing 6th April. At these events you will be able to access presentations, online materials and participate in live web chats with staff and students and reach out to our team should you have any questions about any aspect of study at Glasgow.

We are finalising the detailed scheduling for this programme and will contact offer holders with further details shortly. 

More information relating to the cancellation of our Offer Holders’ day.

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I have an invitation for interview, will it take place?

Interviews for Nursing and Education are planned to take place remotely. Co-ordinators in these Schools have contacted applicants to arrange a Skype or Zoom interview.

Applicants with auditions confirmed for Music degrees have been contacted to discuss alternative virtual methods of audition. If you have a confirmed audition but have not been contacted regarding alternative arrangements please contact: ugadmissions@glasgow.ac.uk

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My University has delayed examinations and I may be unable to send you my degree certificate

As evidence of completion of degree study, we can accept either

your final transcript

or

a screenshot of your final transcript and a letter from your University confirming that your degree has been completed

Documents can be sent as scans and uploaded to Applicant Self Service.  All qualification documents should include:

  • Your Name
  • Your Date of Birth
  • Date of Award
  • Name of Award
  • Grade, GPA or classification
  • Name of Institution or Awarding Body

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I will only receive provisional school exam results and I may be unable to send you my confirmed results

As evidence of completion of school examination results, we can accept either

your confirmed results  

or

a screenshot of your provisional results and a letter from your School or College confirming that your study has been completed

Documents can be sent as scans to ugadmissions@glasgow.ac.uk.  All qualification documents should include:

  • Your Name
  • Your Date of Birth
  • Date of Award
  • Name of Award
  • Grade, GPA or classification
  • Name of Awarding Body

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I am concerned about meeting the University’s English Language conditions

For Dentistry programmes, we need to receive evidence of meeting English requirements (IELTS / TOEFL / PTE) by April, and for the IMAESC and CLMC by July 1st for self-funded students (the deadline has passed for the scholarship).

For all other PG and UG programmes you can submit evidence of meeting the English requirements any time up to 3 weeks prior to the start of semester to make sure we have time to issue CAS and for you to apply for visa.

Please remember we do accept a variety of EFL requirements including the Cambridge Certificate and PTE for degree programmes; if you are unable to secure an IELTS or TOEFL test during this time you may wish to consider one of the alternatives.

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Can I study Pre-Sessional English online?

Pre-Sessional English programmes of 14 weeks, 10 weeks and 5 weeks are still open for new applications. These programmes will only be available to students to study online at this time.

Current applicants to these programmes have been informed about how to switch to online Pre-Sessional English via email. New applicants interested in applying for campus based or online PSE can make an online application.

We can also accept online Pre-Sessional English from BALEAP accredited institutions, more information at www.baleap.org

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I am unable to pay my deposit by the deadline stated in my offer

For applicants planning to pay for programme deposits via bank transfer, we appreciate they may be experiencing difficulties doing so with bank/office closures. We are therefore extending the deposit deadline for all applicants to 30 June 2020.

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How late can I start my 2020 course?

At present the start date for September 2020 UG and PGT programmes is Monday 21 September, with a latest start for International student of Monday 5 October (although some exceptions apply). We are currently working with partners across the pre-HE and HE sector to consider 2020 semester dates and will update as soon as additional guidance is available.

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Can I defer my place?

We offer deferral for most courses and will aim to defer any applicant impacted by extenuating circumstances.

If you applied through our Direct Application, you can make a request for deferral through Applicant Self Service.

If you applied through UCAS, you can make a request for deferral through ugadmissions@glasgow.ac.uk

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If I am unable to start study will you refund my deposit?

If you have paid a deposit and are unable to join our 2020 programmes or consider deferral to 2021 as a result of the impact of coronavirus, please send any refund requests to:  pgadmissions@glasgow.ac.uk

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How can I contact Admissions with a specific enquiry?

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We understand this is a concerning time. If you have any questions or concerns, please check the NHS website or you can email us directly: coronavirus@glasgow.ac.uk

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