Service Management Team


Heather Keating

Policy & Enhancement Co-ordinator

Member of the LEADS Administrative and Management teams.  

Areas of responsibility

I provide advice across the Service, with a particular remit for oversight of the administration relating to our taught provision, statutory training for Graduate Teaching Assistants and the Recognising Excellence in Teaching (RET) scheme. 

I am a member of the Steering Group for the annual Learning and Teaching conference and manage the organisation of this and other large-scale LEADS events. 

Who should contact me

You may wish to contact me if your query relates to the Learning and Teaching conference or taught provision within LEADS.

Dr Carol Collins

Deputy Director - Student Learning Development

I have an degree in English, a PhD in English Literature, and a PGCE in English Secondary Education. I have worked for 13 years as an Effective Learning Adviser (ELA) at Glasgow, firstly for the Schools of Medicine and of Education, and latterly for the College of Arts. I became Senior ELA in 2012 and then Deputy Director with responsibility for student-facing services in 2017.

Areas of responsibility

I have overall operational and strategic responsibility for the student-facing activities within LEADS, and also responsibility for communication and evaluation across LEADS.

Who should contact me

You might like to contact me if you:

  • have queries about student-facing activities in LEADS
  • would like to explore new ways of working with student-facing staff in LEADS
  • have questions about how LEADS can enhance your students’ experience
  • have questions about LEADS publicity and communication or about our evaluation processes

Nicole Kipar

Deputy Director (Academic and Digital Development)

I joined LEADS in June 2017, having previously worked as academic programme leader at Heriot-Watt University from 2006-2017, and before that at Canterbury Christ Church University in Kent from 2001-2006. I have a wealth of operational and strategic experience in academic development, as well as undertaking evaluation research in Higher Education.

I have been extensively involved in enhancing curriculum design in HE over the years, and greatly enjoy critical discussions about understanding student learning and effective approaches to teaching, particularly when embedding technology. My interests are in socio-material learning theories, transnational education, and distance teaching: minimising transactional distance while fostering peer-supportive learning environments. 

Areas of responsibility

I have overall operational and strategic responsibility for the staff-facing activities within LEADS, and lead the development, delivery and review of LEADS’ teaching and staff development provision for those who support student learning.

Who should contact me

You might want to contact me if you:

  • have queries about ADD as a service
  • would like to explore areas of curriculum development, assessment and feedback, teaching approaches that support student learning, and embedding learning technologies